Feedback from people who've used our service
IMHA Manager Helen Makregiorgos says that we have received a range of positive feedback from people who have accessed our services.
'We felt it was important to share a couple of these as they are what people accessing the service wanted us to know about their experience,' says Helen.
'One person who got in touch told us:
I write to express my sincere appreciation for the outstanding clarification of information and support provided to me by the IMHA advocate…She ensured that I was aware of my rights whilst being treated as an involuntary patient…I remain highly grateful for the compassion and clarity provided during such a vulnerable time. She assisted me immensely in knowing that such help in the form of Advocacy was available and provided me with hope and relief of the fear of feeling afraid and alone.
'Another person said:
'I appreciated the service I received from IMHA because if the advocate didn’t do what she did today, I wouldn’t have been able to cross that bridge and would have lost the courage and confidence to express my views.'
Helen says: 'These comments also resonate for me as we know many consumers had advocated for so many years to have a service such as IMHA established, as consumer academic Cath Roper so passionately stated when she spoke at the launch of IMHA in 2015.'
Two further examples of people's expereince of our support are now on our website. |
