COVID-19 Procedures Update May 20th: Annual Visits Resume
As spring is upon us, many of our clients have been wondering about their pet’s annual physical exam and necessary vaccines. You may be used to seeing a reminder arriving in your inbox, and wondering about the delayed visit.
During the COVID-19 outbreak, veterinarians have remained an essential service. Until now we have been restricted to providing care only for sick and injured animals. All preventive care visits were postponed by order of the Ontario government. Thankfully that order has been lifted and we can resume our full slate of services, including Annual Visits. However, there are still a number of constraints on how we can function, and we have a large backlog of annual visits to accommodate.
As of May 20th
- To continue to keep our teams and our clients safe we are going to continue to have pets-only appointments. You will call when you arrive for your appointment and your pet will be brought into the building by one of our team. Your veterinarian will discuss the examination, needed vaccines and bloodwork with you over the phone.
- Given that we need to continue with social distancing measures for our team within the building, we will be booking a limited number of Wellness Visits a day. Please be understanding if we can’t accommodate you the day you call to book.
- We recommend that all dogs that are coming in for their annual exam have their 4DX test for tick-borne diseases done at the time of the exam. For any pets who aren't due for an annual visit, we will be resuming regular 4DX testing in the coming weeks.
- To improve our service, starting Saturday, May 30th, we are adding Saturdays back into the schedule. Our hours will be 10-6 Monday to Friday and 9-5 on Saturdays.
We greatly hope going forward we will be able to start letting our clients accompany their pets into the building. This will depend on our ability to set up appropriate protections and social distancing within the hospital--not an easy thing to do when the client and the vet are standing across the exam table from each other. Safety for all is still our main concern. We will keep you informed as things change.