Written by Paul Farmer, Director of Continuous Improvement Veridian Credit Union is a not-for-profit financial cooperative owned by our members. The credit union offers a full range of business and consumer financial services and employs more than 600 people throughout 27 branches across Iowa and Eastern Nebraska.
Like many organizations, Veridian Credit Union has always explored ways to improve our processes. Those efforts were largely isolated within specific projects in direct response to an identified problem. A few years ago, we recognized the need to analyze lean opportunities more globally and launched an organized effort to apply lean tools to the organization more broadly. Today we are building on that foundation and creating a culture of continuous improvement.
I still consider Veridian to be in an early stage of our global lean journey. My best advice is to start somewhere, and start now. It can be overwhelming to see other organizationsâ€™ continuous improvement programs that have been developed over the last 15-20 years. Start now. Start small, and grow. Pick an area of the organization to start with, go after some quick wins and apply that learning process to larger opportunities.
The ILC has been fantastic at opening doors and giving us learning and networking opportunities. They have connected us with resources right here in Iowa that would have otherwise required cross-country travel. Belonging to the ILC has certainly accelerated our lean journey.