ACMP Toronto November 2015 Newsletter

Advancing the discipline of change management in the GTA
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November 2015 Newsletter

President's Message

Hello and welcome to our November Newsletter!
As we head faster and faster towards the end of 2015, it gives me enormous pleasure to see all the achievements we have seen this year for the Chapter. We are now moving towards more milestones for the Chapter and the global ACMP organization.
In November I was pleased to be part of our event at the Harbourfront Centre, where we discussed one of the new frontiers for change management, as an enabler to business sustainability. We now move on to December, which sees our first ever webinar, brought to you in collaboration with Global Knowledge, more details can be seen below.
We have collaborations already in the plans for a number of great in person events through the year, expanding our webinar offerings and of course, social and collaborative opportunities. We are also going to be offering opportunities to build up your professional network, share knowledge and gain insight into others who are part of our discipline of change management. I am excited to share news that we will be using the spark collaborative tool to encourage connections with fellow members and more of our community, focusing on a range of themes. Watch for emails in the coming weeks and months, inviting you to register as part of the collaboration community for ACMP Toronto.
We will of course, be having our now infamous Winter Social in the new year and I look forward to connecting with many of you at that event.
If you have any ideas, suggestions or wish to volunteer to help with ACMP Toronto Chapter, do get in touch and of course feel free to reach out to me at any time.
Best Regards

Rich Batchelor
President, ACMP Toronto Chapter

Powerful, Creative Change Communication Strategies that Work

Join us for our December Webinar event!

ACMP Toronto, in partnership with Global Knowledge, welcomes Kelly Norgate to host our December webinar about her success in leading change with powerful change communication strategies. Kelly will examine the link between creative change communication solutions and great corporate culture. Attendees will learn practical change communications strategies and tactics that generate the energy and commitment required to get employees on board with transformational change. 

Date: December 3, 2015
Time: 1pm to 2pm (EST)
Register Here 
Together we are advancing the discipline of change management in the GTA.
In case you missed it...
Asma Kenshil

As part of ACMP Toronto’s regular event series, we hosted an evening of dialogue on meaningful sustainability at Toronto’s Harbourfront Centre, where participants had the opportunity to hear from the Centre’s sustainability consultant, analyzed their own organization’s sustainability efforts and engaged in networking amongst peers and colleagues.  We are pleased with the turnout at the event that produced attendance of new ACMP members as well as non-members, while engaging our regulars. The evening was buzzing with introductions, discussion and laughter cultivated by the diverse audience of varying experiences and backgrounds. 
Keynote speaker Randy Sa’d shared his experience of managing the Toronto’s Harbourfront Centre (HFC) project committed to addressing its sustainability effort. The HFC hired Randy to focus on the Centre’s commitment to sustainability that focused on improving its economic, social and environmental performance. To achieve this, he created a solid program incorporating change management capacity to support their efforts and managed to undertake over 40 projects valued at nearly $3million on a net-zero budget. After the presentation, the participants divided into several breakout groups while Randy posed philosophical and practical questions to the audience to generate dialogue regarding their roles within the larger sustainability space. Individuals pondered if their personal actions were truly sustainable and what their short term decisions would lead to in the future. Continuing on the theme of organizational change, our guests pondered whether their organizations had asked the difficult questions or were focused on a more surface level sustainability plan of action.
Linking the HFC’s sustainability and change management project to organizational performance, ACMP Toronto president, Rich Batchelor offered his insights. Through an overview of the development of Change Management throughout the past 30 years, Rich shared his thoughts in the state of affairs for the change management field past, present, and future. Moving from an IT specific field to encompassing organizational change, strategy, and change leadership with a focus on systems and process improvement with a focus on the human aspects of change.
The evening was truly an evening of dialogue where audience and speaker interaction fuelled the event, and participants explored the change management benefits of projects in the sustainability sector. We hope to see more members come out to our events which are held on a quarterly basis offering ample opportunity for networking, learning, and entertainment! 
Managing Limited Change Resources
Anthony Estacio

For many of us, we are a Change Management resource amongst a sea of Project Management, Business Analysis or even Finance professionals in our respective organizations. Change resources are often deployed to address complex issues in a wide variety of industries. As the profession evolves and the demand for change resources increase, many of us are finding ourselves being pulled in many directions.
How do we manage the increase in demand for change resources? How do we empower our stakeholders to take ownership over their change activities?
Defining Your Role: As simple as this seems, there is a lot of confusion around what Change Management professionals actually do. This is further complicated by an organization’s unique structure, culture and needs for various functions. By clearly defining what you do and don’t do as the change resource, you are able to identify resourcing gaps and define how change resources support your organization. There should be a clear connection between what you do as a change resource and how this supports the organization’s strategic objectives.
Define How You Support Your Organization: If defining your role is the ‘what’, the ‘how’ is the various functions you perform to support your organization’s objectives. Whether it is functioning in a consultative capacity or joining a project team to support them through a complex phase, to developing content to improve internal awareness of Change Management, defining the ‘how’ alleviates the confusion that is often associated with Change Management.
By going through the activities above, you can begin defining your process for when you are approached for change resources. I have developed processes in the past to diagnose the change itself and the need for Change Management resources through an initial consult. Through these consults, I have been able determine the specific needs for each project. For some projects, I was required to meet monthly with the project team to provide Change Management guidance and for others I spent extended periods of time attending meetings with stakeholders, assisting on the development of larger Change Management strategies. The most important thing was that these teams were receiving the appropriate level of support based on their needs.
Even if you have performed this type of analysis, it’s helpful to re-evaluate from time to time. Organizational change is fluid and Change Management should be just as dynamic. Hopefully through these tips, you will start receiving clearer requests, your organization has a firmer understanding of Change Management and it should be easier to allocate your time to where it is needed.

Articles Wanted!    

Have your ideas heard by hundreds of Change Management professionals across the GTA!  We're looking for new, original content to share in this newsletter.

Submit your article (400 words or less) by the 15th of each month to for a chance to be featured!         

Event Discount for ACMP Members: Public Sector Transformation 2015

We are pleased to be partnered with The Conference Board of Canada on their upcoming program, Public Sector Transformation 2015, taking place on December 8-9, at the Fairmont Château Laurier, in Ottawa.

As a member of the Association of Change Management Professionals, you are able to attend this event at a reduced rate of $1,155 – use Rebate Code PRM3 when registering to take advantage of this exclusive rate.

Enhance your capacity to lead change.

The agenda will focus on three main themes—disruption, innovation, and culture—as we discuss today’s top issues, such as how to:
  • recognize and adapt to environmental change
  • build an engaging culture that supports transformation
  • apply design thinking to create new solutions
  • deal with the stress, mental health, and wellness issues caused by change
  • apply change strategies such as lean to do more with less
  • use nudging techniques to change behavior
Learn from the experiences of leading public sector change practitioners, including:
  • .Jim Rhode, Co-Founder/Lean Coach, Lead 2 Lean Solutions Inc.
  • Jim Borysko, Director of Operations, Western Ontario, The Canadian Red Cross
  • Peter H Edwards, Executive Director, Blueprint 2020 National Secretariat, Privy Council Office
  • Catherine Morisset, Resilience Specialist, Imagine Plus
For the full agenda, please visit the Conference Board’s website.

Register with us and save!
Register online today! Don’t forget to use Rebate Code PRM3 to receive the exclusive offer of $1,155! Please note this rate is only available for non-registered delegates.

Optional Workshop
Research confirms that change—especially major transformation—creates significant stress and uncertainty in employees. This means that every change leader also needs to become a wellness leader, so we’ll discuss mental health and work, specifically in the context of change.
Register today for our post-conference workshop, Building A Mentally Healthy Workplace in Times of Change—One Step at a Time for only $555.
For more information or help with your registration, please contact Robyn Mia at 613-526-3090 ext. 445 or

Best Advice I've Ever Received… 

"What you do today can improve all your tomorrows" 
 - Ralph Marston

Toronto Chapter Upcoming Events

Powerful, Creative Change Communication Strategies that Work
December 3, 2015
1pm to 2pm (EST)



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