Advancing the discipline of change management in the GTA
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September 2014 Newsletter

President's Message

Monumental times are ahead for the Association of Change Management Professionals (ACMP). The next few months promise to see some of the most exciting advances in our professional association since its inception. On September 4, 2014 the Standard for Change Management© was released to members of ACMP. This will be followed by a wider release on October 2, 2014. This fall will also see the release of the Certified Change Management Professional credential supported by Qualified Educational Providers. More news on these will be shared in the coming months. 
The Standard is one of the cornerstones for the professionalism of our discipline and …
• Establishes a common understanding of the discipline of Change Management
• Captures generally accepted practices and processes used by Change Management practitioners across multiple industries, organizations and roles 
• Enhances Change Management as a recognized profession
• Creates a clear and consistent vocabulary of essential Change Management terminology
• Provides guidance for organizational Change Management for any type of change, regardless of complexity, size, duration, geography or culture
• Supports organizational decision-making regarding Change Management resources
Watch this short video from ACMP President Donna Brighton discussing what this means for the profession
The Chapter will be supporting its members throughout the coming months as they learn, understand and discuss the benefits of these developments. It will be important for us to hear how we can best help you with this and we look forward to many energetic conversations around these important advancements.
With all this change ahead, isn't it reassuring to know that we thrive on such situations? I am sure the energy we will all bring forward will further elevate our profession and its successful deployment to benefit many organizations. Of course there will be additional opportunities for volunteer involvement in the coming months to support this and we will be looking to our members to help socialise these recent developments in our profession. 
If you are still thinking about joining ACMP, this couldn't be a better time to become a member. With such advances in our profession, first glimpses and advance reviews only for members, localised support and information targeted at Chapter members, and many more developments aimed at membership first – get to the front of the line by joining now!
I hope to see many of you at our upcoming professional development event on September 23. Details can be found below. As always, if you are interested in directly supporting the Chapter, do volunteer by emailing us at and let us know how you can contribute to Chapter activities. 
Best Wishes
Rich Batchelor
President, ACMP Toronto Chapter Board


Register Now – ACMP Toronto Chapter Quarterly Event

Building Change Management Capability and Making Change Stick

Join us at the ACMP Toronto Chapter quarterly event where participants will be treated to an evening of light refreshments, networking and a great line up of speakers. The topic of the evening is building organizational change management capability and making change stick.
Making Change Stick - How to Get Results Through User Adoption
Learn the latest trends for building a flexible, sustainable, training education and change management strategy to drive user adoption and improve performance.
Presenter:  Kerry Brown, VP Enablement & Organizational Change, SAP (Click to continue reading)
Building RBC's Organizational Change Management Capability
Case study of a global organization’s approach to building organizational change management, helping you develop an understanding of the model, key actions taken, and strategic considerations and principles applied.
Presenter(s):  Tanya Dakessian, Director, Organizational Change Management, RBC Technology & Operations; Leona McCharles, Sr. Manager, Organizational Effectiveness COE, RBC (Click to continue reading)
Event Details
Tuesday September 23, 2014
6:00 pm to 8:30 pm (networking and refreshments from 5:30 pm to 6:00 pm)
Best Western Primrose Hotel, 111 Carlton St, Toronto, ON M5B 2G3
$15 for members of the ACMP Toronto Chapter
$30 for non-members
Are you a non-member considering an ACMP membership? Please join us at our September event to learn more about the Chapter. As a special promotion, should you choose to become an ACMP member within 30 days following the event, your $30 will be credited back to you to cover the registration costs for any upcoming ACMP Toronto Chapter event you choose to attend.


Member Spotlight – Jodi Tavares, ACMP Member & Toronto Chapter Volunteer

What is your experience with change management? 
I'm fairly new to the discipline, and in fact, that is one of the reasons I joined the ACMP Toronto Chapter. I work for a University that is experiencing change right now, and I wanted to ensure I was fully prepared for the challenges to come. What better way than to surround yourself with Change Professionals? In my current role, as a Project Lead for the University's Process Reengineering and Service Department, change management is integral to every initiative and project we support. I began investigating different change management strategies in November 2013 when I joined this Department. While I believe our institution is still growing its change capacity, our unit is dedicated to the practice and has experienced some early successes by incorporating change management into our project deployment framework. 
What has been your most significant challenge with implementing change management? 
Most definitely change capacity. It happens, right? Not everyone has an appetite for change, nor can they see the burning platform. I'm fortunate to have very supportive Directors who believe passionately in the value of change management and support our team implementing it as part of project deployments. It is simply not enough to build capacity or identify the burning platform -- I've found drawing the connection between that capacity, the burning platform and the organization has been the biggest hurdle.
What has been your greatest success with implementing change management? 
I would have to say building senior leadership buy-in. And, with my colleagues, being able to demonstrate change management as a key ingredient to successful project implementations has been extremely rewarding.

If you are interested in contributing your story to a future newsletter send an email to


Conference Board of Canada – Public Sector Transformation

We are pleased to be working with The Conference Board of Canada for Public Sector Transformation on December 9-10, 2014 at the Fairmont Château Laurier in Ottawa. As a recipient of the ACMP Toronto Chapter newsletter you are able to attend the event at the reduced rate of $1,155 - use Rebate Code PRM5 when registering to receive your exclusive rate!
The event focuses on a foundation of case studies complimented with the observations and experiences of senior change thought leaders and practical sessions about how to do a better job leading change. The end result is an eclectic and varied line-up, with diverse perspectives that illuminate and demystify the complexity of change. Each year, this event presents a broad range of change examples and perspectives, and encourages dialogue between delegates and its stellar line-up of speakers. This year, speakers include:
• Ted Cadsby, Principal, TRC Consulting
• Heather Caltagirone, Assistant Deputy Minister, Leadership and Talent Development, Government of Alberta
• Nicholas Charney, Senior Research Officer, Institute on Governance
• José R. Dino, Vice-President, Business Development, TELUS Sourcing Solutions
• Ashley D. Good, Chief Executive Officer and Founder, Fail Forward
• Sunil Johal, Policy Director, Mowat Centre
• Jeff Mackey, Managing Director, Business Consulting, Western Canada, Fujitsu Consulting (Canada) Inc.
• Nicole McNeill, Vice-President and Chief Financial Officer, Municipal Property Assessment Corporation
• Ian Stephenson, Director, Change Management, Canada Post Corporation
• Doug Williamson, Chief Executive Officer, The Beacon Group
This conference provides senior level contacts and essential information for leaders across your organization, including Assistant Deputy Ministers, Directors General, Directors, and Senior Managers of human resources, risk management, finance, IT, crisis management, communications, project management, service delivery, public policy and social media. 
Register online today! Be sure to use Rebate Code PRM5 to receive your exclusive offer of $1,155.
For more information or help with your registration, please contact Emily Hayward at the Conference Board at 613-526-3090 ext. 393 or


Best Advice I've Ever Received… 

"People will only change the way they do everyday tasks if it's overwhelmingly clear how it makes their lives better." 
- David Marcus, President of PayPal

Toronto Chapter Upcoming Events

November – On Tuesday, November 19, Wade Jack from BlueMark will present “How to Build a Solid Deck for Change.” 
Stay tuned to future emails from the ACMP Toronto Chapter for further details!


Get Involved!



Are you interested in filling the role of Vice-President for the ACMP Toronto Chapter? The Viceā€President attends to the duties of the President in his absence or in case the office becomes vacant for any cause. This role also provides leadership in the area of sponsor acquisition and development of sponsorship / partnership programs to meet the needs of the Chapter. If you are interested, please contact the ACMP Toronto Chapter Secretary at: with any questions or to express your interest.

Communications Committee

The ACMP Toronto Chapter is always looking for volunteers to help with Chapter communications. This includes supporting existing communication vehicles, such as our newsletter and website, as well as exploring new social media platforms for ongoing engagement and dialogue. If you are interested in volunteering, or if you would like more information, please send an email to

ACMP Toronto Chapter Newsletter

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