Advancing the discipline of change management in the GTA
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October 2014 Newsletter

President's Message

Happy belated Thanksgiving to you all! I am always surprised how fast the year goes by and this one is no exception with fall arriving fast and no doubt winter will be here soon, but let’s hope it stays away just a little longer!
I was so thrilled to see such a great turnout for our September event! We had to stop selling tickets it was so popular… just goes to show you the vibrant and active change management network we have here. I would like to thank Leona and Tanya from RBC, as well as Kerry from SAP for an entertaining and informative evening. And, we have another great event coming up in November that I am sure will be a big hit too!
The ACMP Standard for Change Management© has now been launched publicly and I have seen some interesting conversations taking place online. As part of the Chapter’s involvement in its adoption, we will be arranging some informal discussions in the coming weeks to meet and discuss what the Standard © means to you in your practice of change management. Stay tuned for an invitation to join Board members and chat with us over a coffee (or other beverage) about the Standard © and how it is advancing our discipline and profession. These are meant to be casual events, so don’t expect too much structure! I am sure I will see you at a few that I will be attending.
Next April is the ACMP Global Change Management 2015 Conference. The early bird rates end on October 31 so I recommend you book early if you are planning to attend. Let me know if you will be there, as I would love to connect with you in person while in Las Vegas.
Lastly, if you have any ideas or suggestions to improve the way the Chapter connects with you, please reach out to me. We will be officially launching our social media platforms in the coming months, as well as a redesign of our newsletter, style and content. As always, I want to hear from you because you make the Chapter what it is.
Best Wishes
Rich Batchelor
President, ACMP Toronto Chapter Board
Email: president@acmptoronto.org


Register Now for the November Event

Join us at the ACMP Toronto Chapter quarterly event where participants will be treated to an evening of light refreshments, networking and a great speaker.
Event Details:
Title: Build a Solid D.E.C.K. for Change – using actual client engagements, get insights into what has proven to be a highly effective approach to positioning, assessing and enabling change.
Presenter: Wade Jack, Founder and Managing Partner of Blue-mark Management Consultants
Date: Tuesday November 18, 2014
Time: 6:00 pm to 8:30 pm (registration & refreshments 5:30 pm to 6:00 pm)
Location: CSI Annex, 720 Bathurst St., Toronto, ON  M5S 2R4
Member Registration: $10, register online at: http://acmptorontonovemberevent.eventbrite.ca
Non-members are always welcome! Join us for the evening to learn more about the Chapter, hear from a renowned guest speaker and engage with like-minded professionals from the GTA.
Non-member Registration: $20, register online at: http://acmptorontonovemberevent.eventbrite.ca
In this session, Wade will share his knowledge and experience in enabling leaders and assisting project teams through the adoption of business change. The discussion will be focused around the premise that the goal of leaders and project teams is to enable individuals to be successful in a new future environment and therefore must have an attention to meeting the core needs of individuals.

To learn more about the event visit http://acmptorontonovemberevent.eventbrite.ca We look forward to seeing you there.

Are you a non-member considering an ACMP membership? Please join us at our November event to learn more about the Chapter. As a special promotion, should you choose to become an ACMP member within 30 days following the event, your $20 will be credited back to you to cover the registration costs for any upcoming ACMP Toronto Chapter event you choose to attend.


In case you missed it – September Event Recap

We had a full house for the Chapter event on September 23, as well as some great feedback. One participant mentioned, “Excellent subjects and speakers. Real life stories make it easier to understand! Many thanks to the great content shared with us by Leona and Tanya from RBC and then Kerry from SAP.

RBC discussed their journey to “Building Organizational Change Management Capabilities” and after explaining the diversity of their business, they shared how important consistent approaches and business change management as a core capability were to them. Using a centre of excellence model, they enabled the establishment of a common methodology across the business in collaboration with an extended federated model to deliver successful change. They recognise there is still more to do as their strategy evolves and the business grows but they are confident that they have the best foundation for moving forward.

During a short break, our sponsors for the evening “Eagle Professional Resources” told us how much they appreciated working with the change management community and then gave away three door prizes to lucky attendees.

Our second discussion was a humour-filled journey with Kerry from SAP, as she guided us through the realisations that a changing world means a changing approach to user adoption. For example, 50% of the workforce will be millennials by 2020 and millennials have a very different perception of careers compared to those of older generations. This means we need to adapt our change management methods for these generational considerations. Consider how training needs are changing with the influx of social tools! Kerry also shared some interesting research and statistics on how small increases in change management spending can make a huge difference in project success!


Curious about Culture…

Read some recent thought leadership from strategy&

Culture’s role in enabling organizational change
by DeAnne Aguirre, Rutger von Post, and Micah Alpern © 2013 PwC.
Culture is critically important to business success, according to 84 percent of the more than 2,200 global participants in the 2013 culture and change management survey. Findings also suggest strong correlations between the success of change programs and whether culture was leveraged in the change process — pointing to the need for a more culture-oriented approach to change. However, there is a clear disparity between the way companies view culture and the way they treat it. Less than half of participants saw their companies effectively managing culture, and more than half said a major cultural overhaul was needed. How can leaders take steps to enrich and more effectively leverage their culture?
Click to continue reading:


Conference Board of Canada – Public Sector Transformation

We are pleased to be working with The Conference Board of Canada for Public Sector Transformation on December 9-10, 2014 at the Fairmont Château Laurier in Ottawa. As a recipient of the ACMP Toronto Chapter newsletter you are able to attend the event at the reduced rate of $1,155 - use Rebate Code PRM5 when registering to receive your exclusive rate!
The event focuses on a foundation of case studies complimented with the observations and experiences of senior change thought leaders and practical sessions about how to do a better job leading change. The end result is an eclectic and varied line-up, with diverse perspectives that illuminate and demystify the complexity of change. Each year, this event presents a broad range of change examples and perspectives, and encourages dialogue between delegates and its stellar line-up of speakers. This year, speakers include:
• Ted Cadsby, Principal, TRC Consulting
• Heather Caltagirone, Assistant Deputy Minister, Leadership and Talent Development, Government of Alberta
• Nicholas Charney, Senior Research Officer, Institute on Governance
• José R. Dino, Vice-President, Business Development, TELUS Sourcing Solutions
• Ashley D. Good, Chief Executive Officer and Founder, Fail Forward
• Sunil Johal, Policy Director, Mowat Centre
• Jeff Mackey, Managing Director, Business Consulting, Western Canada, Fujitsu Consulting (Canada) Inc.
• Nicole McNeill, Vice-President and Chief Financial Officer, Municipal Property Assessment Corporation
• Ian Stephenson, Director, Change Management, Canada Post Corporation
• Doug Williamson, Chief Executive Officer, The Beacon Group
This conference provides senior level contacts and essential information for leaders across your organization, including Assistant Deputy Ministers, Directors General, Directors, and Senior Managers of human resources, risk management, finance, IT, crisis management, communications, project management, service delivery, public policy and social media. 
Register online today! Be sure to use Rebate Code PRM5 to receive your exclusive offer of $1,155.
For more information or help with your registration, please contact Emily Hayward at the Conference Board at 613-526-3090 ext. 393 or hayward@conferenceboard.ca


Best Advice I've Ever Received… 

"Culture does not change because we desire to change it. Culture changes when the organization is transformed – the culture reflects the realities of people working together every day."  - Frances Hesselbein, President and CEO of The Frances Hesselbein Leadership Institute

ACMP Releases Standard for Change Management ©

ACMP officially released their Standard for Change Management© on October 2nd, 2014. This 93-page document outlines the terms, concepts and process of change management in addition to discussing change management plans and strategies.
Click to continue reading:


Coming Soon – Annual Survey

It’s that time of year again when the Chapter launches its annual survey. For the third year in a row, we want your input to help shape the future of the ACMP Toronto Chapter. As always, your feedback provides us with valuable information so that we can continually improve our Chapter operations, communications and events. We hope you will take the time to complete the survey when it’s released next month.

Toronto Chapter Upcoming Events


November 2014 – ACMP Toronto Chapter Quarterly Event
November 2014 – Informal Meetings on the Standard for Change Management©
December 2014 – Informal Meetings on the Standard for Change Management©
January 2015 – ACMP Toronto Chapter Knowledge Sharing / Social Event
March 2015 – ACMP Toronto Chapter Quarterly Event
Stay tuned to future emails for further details!

Thank you to our Volunteers!

We are a volunteer run organization and it is the support and dedication of our member volunteers that keeps things running! We’d like to thank Asad and Klajda for their contributions to the Chapter Board of Directors, as well as thank Melanie for her dedication to the Communications Committee and specifically to these monthly newsletters! We appreciate everything you did to support the Chapter during your time as a volunteer.

ACMP Toronto Chapter Newsletter

Please feel free to forward this newsletter to your colleagues and change management professionals. Contact us for more information:
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