Advancing the discipline of change management in the GTA
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Summer 2014 Newsletter

President's Message

Summer is here and, like many of you, I have taken the opportunity to have some downtime and recharge personal energy levels. I hope that you have found some time to enjoy the good weather and even if it is a “staycation” this year, at least take time out to rest and relax.
It still surprises me when I hear someone say “what is change management?” No matter how much I think we, as a profession, are doing to advocate its presence, there are still just as many out there who don’t get it, don’t want to get it or are just pretending it is not necessary. In the past month I have had phone conversations with leaders in the retail sector, innovators in building engineering and even accountants who are not familiar with the concept of change management. However, it is nice to see so many more sectors embracing the benefits and understanding the human potential of great change management. Can you relate? What is your experience? 
I started talking about summer and, of course, we have the Summer Social on August 21st (details below). I hope as many of you as possible can come along and enjoy some free talking, free thinking and free food amongst like-minded friends. It is now almost two years since we started the Toronto Chapter of ACMP and over 200 members have been part of that journey. 
I have always said that the Chapter is there because of the members and I invite you to contact me if you have any ideas to grow, develop or improve the Chapter. We will be releasing our annual survey in the fall, but you don’t need to wait until then to get in touch. My email is below. Similarly, we are always keen to hear from people interested in volunteering with the Chapter. There are some specific roles we are looking to fill below and we welcome any other interest. We do keep a register of interested volunteers for future opportunities.
Thank you everyone for all your support of the Toronto Chapter. I look forward to seeing many of you at our Summer Social next week. 
Rich Batchelor
President, ACMP Toronto Chapter Board

Register Now – Summer Social is Next Week!

Join us at the Watermark Irish Pub for our Summer Social. We are delighted to welcome members of the ACMP Global Board to our event this year, and they will be keen to hear your thoughts on ACMP and how we can continue to advance the discipline of change management. 
This is a great opportunity to meet other ACMP members, to share experiences, successes and challenges as change management professionals, and to learn more about the Chapter, including volunteer opportunities. 
We look forward to seeing you there! 
Date:  August 21, 2014
Time:  5:30 p.m. – 8:30 p.m.
Location:  Watermark Irish Pub, 207 Queens Quay W, Toronto, ON, M5J 1A7
Complimentary appetizers will be served. Cash bar.



Are you interested in filling the role of Vice-President for the ACMP Toronto Chapter?

The Viceā€President attends to the duties of the President in his absence or in case the office becomes vacant for any cause. This role also provides leadership in the area of sponsor acquisition and development of sponsorship / partnership programs to meet the needs of the Chapter. If you are interested, please review the responsibilities below and contact the ACMP Toronto Chapter Secretary at: with any questions or to express your interest.
  • Responsible for leading and managing the Chapter Sponsorship portfolio. 
  • Responsible for contributing to Board strategic planning/execution by providing an annual Sponsorship Portfolio Plan (e.g., approach, goals, metrics, timing, resources), periodic progress reports (including that required for the AGM), and regular status as required by Chapter operational protocols. 
  • Responsible for assisting the President in collaborating with other Chapters and other organizations to enhance value to Chapter members. 
  • Responsible for assisting the President in overseeing and assessing overall progress against strategic goals, as well as identifying and recommending areas of opportunity driven by internal or external factors. 
  • Responsible for performing other duties as they pertain to the office of the Vice-President or delegated by the President, and leading special projects as assigned from time to time.

Interview with Sharon O'Meara CMP PMP

ACMP Toronto Chapter Treasurer & ACMP Founding Member

Sharon graciously took time out of her busy work schedule to talk to us about her involvement with change management. Here's what she had to say.
What is your experience with change management? 
I am probably one of the newbies to ‘formal’ change management compared to others in the Chapter, but it quickly became a passion of mine. The more engaged I have become with the profession, the more I realize it fills a gap that I have always felt as a Project Manager (e.g., who does this project affect, how do we realize the project's full potential). 
As a Resource Manager for most of my career, I had to be a leader and champion of change occurring in the company I was at. My reports were very important to me – their well-being, their comfort, their understanding of upcoming changes I saw as my responsibility. At Bell Canada, there was a large re-structure occurring in the mid-1990s and I volunteered to take a package to start a new career! This re-structuring had a huge impact on my reports, so I made sure everyone had all the information they needed, had the opportunity to ask questions and get answers, had options to be re-deployed to other departments, and yes, had a shoulder to cry on too. I found this experience extremely rewarding. 
What has been your most significant challenge when implementing change management?
I chair a Software Engineering Change Management Forum at the Bank of Montreal and my greatest challenge is convincing stakeholders that they need to be at the table to listen to the changes coming down the pipe because many of those stakeholders will be affected by most of the changes. Many people think it is just another approval board, but the Forum is actually there to put the change management plans together, to help with communications, to identify the right voices - all with the sole purpose of helping make the transition a smooth one!     
What has been your greatest success when implementing change management?
In one company I worked at we were launching a whole new slew of software applications and I was responsible for managing the launch from end-to-end. The launch covered the coordination of all the company’s departments nationally (US) and globally (Europe, Asia, Australia), including all related international standards and regulations. The company decided to use this launch as a pilot for product and process certification – a program adapted from IBM. Just before implementation, we completed the required documentation and presented the entire program to leadership. We passed General Acceptance (GA) Certification “without exception” and obtained immediate sign-off from upper management. Good feeling! 

If you are interested in contributing your story to a future newsletter send an email to


Toronto Chapter Vision and Mission (Correction)

In the June newsletter, the incorrect vision and mission for the Toronto Chapter were published. Below are the ACMP Toronto Chapter Vision and Mission that were approved by the Board this past June.


A vibrant network of engaged professionals committed to knowledge sharing and advancing the discipline of change management


  • To encourage professional development through member meetings, networking, peer learning and collaboration;
  • To advocate for members and not their organizations;
  • To encourage member participation and Chapter representation in related conferences, workshops and webinars;
  • To promote the ACMP Global strategy within the Greater Toronto Area.


Change Guides Offers a Change Management Certification in Toronto, Canada

Become a subject matter expert in Organizational Change Management!
3 Day Workshop (Earn 24 PMI PDUs or 24 Strategic HRCI Credits)  
$1,795 Early Registration Price for ACMP Toronto (regular price of $2,095)
September 23-25, 2014 – Toronto, 9:00 a.m. - 5:00 p.m. each day

Offered by Change Guides, the Change Management Certification Training Program gives participants hands-on experience applying change management strategy, tools and processes to real business situations. The program covers material from The Eight Constants of Change and the entire toolkit found in The Change Management Pocket Guide. The workshop content is delivered by an instructor that is Certified in Change Management using an interactive, hands-on approach. Cases and real client experiences are used to improve understanding of the material, including over 30 change management tools. And you'll leave with a head start on your change management work plan!  For more information or to register, go to Change Guides Events or call +1-513-354-9503. You can also email Sheri Schweppe at with any questions.

Call for Chapter Volunteers

The ACMP Toronto Chapter is looking for volunteers to help with Chapter communications. This includes supporting existing communication vehicles, such as our newsletter and website, as well as exploring new social media platforms for ongoing engagement and dialogue. If you are interested in volunteering, or if you would like more information, please send an email to

Toronto Chapter Upcoming Events

September – On Tuesday, September 23rd from 6-7 pm, Kerry Brown from SAP will present “Making Change Stick - How to Get Results Through User Adoption.” Following Kerry's presentation, from 7-8 pm, RBC will present “Building RBC's Organizational Change Management Capability.” 
November – On Tuesday, November 18th, Wade Jack from BlueMark will present “How to Build a Solid Deck for Change.” 
Stay tuned to future emails from the ACMP Toronto Chapter for further details about both of these exciting events! 


ACMP Toronto Chapter Newsletter

Please feel free to forward this newsletter to your colleagues and change management professionals. Contact us for more information:
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