ACMP Toronto June 2015 Newsletter

Advancing the discipline of change management in the GTA
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June 2015 Newsletter

President's Message

Welcome to our June newsletter.
This past month has been a busy one. We transitioned to the new Chapter board, we had our AGM with guest Michael Bungay Stanier and manned our station at Project World Business Analyst World. All big events in our calendar!
I’m going to talk to each briefly in reverse order. I attended the Project World Business Analyst World event to attend to our booth with some great chapter volunteers. It still surprises me how many people out there don’t know what change management is, and of course had never heard of the ACMP and our Toronto Chapter. So it was refreshing to talk to people about the discipline with open minds and interest in the field.
Our AGM was a great event. My thanks to Michael for presenting a great development opportunity which involved everyone getting up out of their seats and interacting with everyone in the room. I certainly learned a lot, not just from him but our diverse membership! I gave my annual president’s report and you can find a copy of it on our website here; this also includes a financial summary for the year.  
I’d like to thank the new board members and hope you will take a moment to familiarise yourself with them. Their information can be found on the website. I am pleased to welcome a wealth of knowledge, skill and leadership achievement to the board, building on our existing strengths I look forward to another successful year.
We will be having a little relax in the summer at our social in August – details to follow soon, but I hope you can join me there!
Best Regards

Rich Batchelor
President, ACMP Toronto Chapter

Assessing Change Readiness

By: Anthony Estacio

For many organizational changes, direction is provided by senior leadership, often with very little in terms of what that will look like tangibly for those experiencing the change. In situations like this, a push model is often applied with change sponsors displaying their support by providing additional resources during the transition. In most cases, this is considered to be ‘enough’ to get through the change.
Is this enough? Can we be sure that those most impacted by the change are comfortable, confident and committed? Can we be sure that those directing the change are confident that their staff will make it through the transition comfortably? Consider the following when assessing change readiness:
Culture: Has the organization created an environment to foster and support the change? If not, what changes in culture are needed to facilitate the change? For those directly impacted by the change, what kinds of adjustments will they need to make and how comfortable are they making these changes? Understanding the cultural transformation needed will help you communicate effectively with your stakeholders and help them understand what is required of them.
Commitment: Change is often uncomfortable because of the inherent unknowns when trekking into unchartered territory. We often invest a wealth of resources into training and communication, yet those impacted by the change are sometimes not clear on what is being asked of them. If expectations can be distilled down to a simple list, you will find that individuals are much more likely to confidently commit to a change if they fully understand it.
Capacity: During the change, staff can feel overwhelmed, nervous and in the case of major changes, anxiety. By understanding the sources of anxiety through the previous points, we can begin to narrow in on where we should dedicate resources. For example, nurses on a fast paced unit could benefit from another nurse on their shift so they can take their time when using the new medication dispensing unit.
By including cultural, commitment and capacity measures to your readiness equation, you can quickly begin identifying potential barriers to a successful change. Want to learn more about focusing through the right lens when assessing readiness? Click here.


Request for Articles

Are you passionate about change management?  Do you have unique perspectives or new ideas? Would you like the opportunity to share your thoughts with the Toronto community of change management professionals?  If so, we'd love to hear from you!  

We're looking for writers to help contribute content to this newsletter each month.  If this piques your curiosity, please contact us at   

Call for Volunteers - 2015 / 2016

The Chapter Board is now in place for 2015-2016 and each of the Portfolio directors will be busy setting up objectives for the coming year. Becoming a chapter volunteer is a great opportunity for you to get involved with your professional association and be part of accomplishing these objectives. Volunteers typically give 4-6 hours a month including virtual meeting times.

The Portfolios with volunteer needs are:
  • Program and Event Planning
    • Working with Directors, Programs and Events to develop, administer and deliver  programs of professional development and other member-driven events throughout the year
  • Member Relations   
    • Developing plans to encourage professionals and organizations involved in change management to become ACMP members
    • Developing and executing strategies to retain members, and recognize the contributions of those that volunteer
  • Communications  
    • Regular management of ACMP Toronto website, newsletters and social media
    • Developing content for communications, focused on change management and other relevant communications for our stakeholders.
Please email your interest to Once your request has been received, you will be contacted by Membership Relations who will agree which Portfolio best match your interest.   

Save the Date: Summer Social! 

This year's Summer Social event will be held towards the end of summer.  Guaranteed to be a good time - hope you see you all there!

Watermark Irish Pub and Restaurant
207 Queens Quay W, Toronto, ON
Tuesday, August 18th, 5:30 PM

Stay tuned for the official invitation! 

Best Advice I've Ever Received… 

"There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success, than to take the lead in the introduction of a new order of things".
 - Niccolo Machiavelli

Toronto Chapter Upcoming Events

Summer Social:
August 18th, 5:30 PM
Watermark Irish Pub and Restaurant,
207 Queens Quay W, Toronto, ON


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