ReCord: ReGen's October 2014 eUpdate.
This issue: Updates on our Annual General Meeting, our new treatment services in Melbourne's North & West Region, resources for families, consumer participation, advocacy updates, and other news.
UnitingCare ReGen
Drug Action Week 2013

Welcome to the ReCord - ReGen's regular eUpdate

The past few months have seen a period of significant change at ReGen.  Following the announcement that we (together with Odyssey House Victoria and our other service partners) would be delivering the majority of recommissioned alcohol and other drug treatment services in Melbourne’s North and West Region, we have been focussed on making sure that we had the people and infrastructure in place to commence delivery on September 1st.
As anticipated, one month into the new system, there have been some teething problems as we put in place the technologies needed to support the various operations of new treatment system and review how they can help improve our services. We are working through these issues and appreciate the patience and understanding of the people who use our services, our partners and the other AOD service providers in the region.  We are pleased to say that we have most staff in place, the new Intake system is working and we’re doing everything we can to get people off our waiting lists and into our treatment services.
We’re still recruiting to some of our new roles.  See the employment section below for details.
Last night, we were delighted that our methamphetamines withdrawal project was recognised at the Victorian Public Healthcare Awards.
We hope to see you at ReGen's AGM on 13 November where we will present our work on developing models for methamphetamines treatment and the pilot of our expanded after-hours service.
This ReCord includes:
Updates on our Annual General Meeting, our new services in Melbourne’s North and West Region, resources for families, consumer participation and advocacy activities, along with a (brief) round up of the latest thinking in AOD from Australia and overseas.


Laurence Alvis
CEO – UnitingCare ReGen


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Coming to our AGM?
You are warmly invited to attend the UnitingCare ReGen Annual General Meeting, get your hands on our new Annual Report and engage with presentations at our Coburg site on 13 November at 6pm.
This year’s keynote presentation will be by Trevor King and Matt Gleeson, describing our work developing targeted treatment responses for people affected by methamphetamines and our experience in expanding the scope of after-hours services at ReGen. It’s also a great opportunity to look back at the past year with ReGen, get a feel for where we’re going as an organisation and meet some of the many people who use, provide and support our services. 
Refreshments at 6pm.  Meeting commences at 6.30.  Register for the event via Eventbrite

Update on our services
Delivering our new services
On September 1st, ReGen, Odyssey House Victoria and our service partners (and a range of other local service providers) commenced delivery of a range of new AOD treatment services across Melbourne's North and West Metro Region. The Region includes the City of Melbourne and three catchments which contain four municipalities who have some of the fastest growing corridors in the state .  Based on a shared model for treatment planning, delivery and review, some of the key features include:
  • A centralised Intake system, with a single number (1800 700 514) for all service queries;
  • Daily Clinical Review of assessments to support consistent, integrated treatment planning;
  • Introduction of the Care and Recovery Co-ordination role, to provide additional support for people with complex needs; &
  • A greater number of service locations across the region.
See our website for more details about the new services.
Our staff are the key to successful establishment of our part of the new system.  We’ve been delivering training for ReGen, Odyssey and other partner staff to support their implementation of the new model (see photos from the event on our Facebook page).
Training has also been provided in the use of rediCASE, our client information system which Odyssey has been using for a few years, and the Avaya call centre system for managing the centralised intake system. 
Over the next few months, we’ll continue to roll out new elements of the new system, including service locations and referral processes.  We’ll soon be providing other service providers secure online referrals that meet the recently updated privacy legislation.  See our website for current updates for service providers and consumers and subscribe to future ones.
Methamphetamines withdrawal project is Highly Commended
Last night ReGen’s Methamphetamine withdrawal project received a highly commended award at the Victorian Public Healthcare Awards.  ReGen was one of three finalists across Victoria, and the only AOD service, in the ‘Delivering innovative alcohol and drug or mental healthcare’ category. Congratulations to Monash Health for winning the award. Congratulations also to Banyule Community Health (our service partner in the North Melbourne AOD Catchment) for winning the Premier’s ‘Primary health service of the year’ award. 
Conclusion of After-Hours pilot project
The 12-month pilot of our expanded after-hours service to help improve the accessibility of our services for individuals, families and service providers has now concluded.  Funded by the North Melbourne Medicare Local, the service helped to demonstrate the importance of providing a range of AOD treatment services outside of regular working hours.  During the pilot, service staff took calls from people experiencing AOD issues, concerned family members and professionals seeking AOD guidance. They also conducted assessments at ReGen or at various offsite locations.  We are currently waiting on the external evaluation findings for the project, but are committed to providing regular after-hours access to our new services in each of the four North and West Metro Region catchments.
Resources for families and young people
Our free resource for families affected by problematic AOD use is now available on our website.  It provides information about treatment services, the role families can play in supporting change and how they can address their own needs.
For parents and carers concerned about Schoolies, our Little Book on Alcohol can provide a helpful tool for starting conversations with young people about alcohol related harms.  The book contains easily accessible facts, personal stories and practical advice about the potential impacts of alcohol on young people’s lives. 
Curran Place is not moving
Due to some local boundary changes, the name of the suburb in which our adult residential withdrawal service is located has changed.  While we would like to stress that the service itself is not moving, it is now officially located in Ivanhoe, not Heidelberg.  New suburb, new postcode, same location.
We presented our experience (and the resulting impacts) of the ongoing development of our Consumer Participation systems at the Australian Winter School in July.  You can see our presentation on our SlideShare page.  This and many other presentations from the event are available via the conference website.

Find more news on our programs
Working together
Consumer Participation
One of the great opportunities provided by our success in the first stage of the Victorian AOD reforms is the expansion of our systems for Consumer Participation in the planning, delivery and review of our services. 
In recent months, we’ve recruited and trained several new Consumer Consultants.  They have undertaken a range of activities, including editing our reform updates for people who use our services and contributing stories for our annual report.  Last week, Mark helped our CEO Laurence accept a donation from Nelson Alexander Coburg to support our Family Services.
See our annual summary of consumer feedback on our services, our responses to consumers’ suggestions on how to improve our services, or subscribe for future editions of ReSpect (our Consumer Participation update). 

Read more on Consumer Participation
Drug Action Week
Advocacy in action
We’ll be supporting Melbourne Walk Together to stand up to racism and religious/cultural prejudice on October 25th.  Here's why.  We’d love it if you could join us.
For International Overdose Awareness Day, we supported two events to increase public awareness of risk factors for overdose.  See the messages produced by participants in the OAD events at our Coburg site and at the Brunswick Uniting Church.  We also published an opinion piece on Croakey about the impact of related stigma on individuals, families and the wider community.
We’ve also helped increase community awareness of AOD treatment and support options through coverage of our work on developing models for methamphetamine treatment, the expansion of our services to new locations and public support for our work.

See more of our advocacy work
Working with us
ReGen is a great place to work.

We are currently recruiting for a range of clinical roles within our new services.  See our employment page for more information about these positions or more detail on working conditions at ReGen.  We’ll also be notifying our Twitter, Facebook and LinkedIn followers about future positions.

Find out more about working at ReGen
Interesting links from Australia and around the world
The following are a selection of links to recent AOD research, resources and media coverage we have curated on our page:
View our collection of recent media articles

Over to you
You can support our work by donating (no novelty cheques required), supporting our advocacy on social media, or doing your own. Our position papers and supporting evidence can be a useful resource if you’re looking into a key AOD issue such as Harm Reduction or Recovery Oriented Practice.

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