The Leland Management Insider Winter Edition 2014
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The Leland Insider

A message from the President..

It has been another great year for Leland Management and the communities we serve.  As we begin 2014 we would like to thank you for continuing to choose Leland.  Whether you are a new community or a long standing association, we appreciate having the opportunity to work alongside you.  

Leland Management was busy in 2013.  We continued to grow, opening two new locations (Satellite Beach and Citrus County).  Additionally we are extremely proud that we have received our AAMC® (Accredited Association Management Company), won the Best Places to Work competition for the third consecutive year, had an Association Manager as a finalist for the Manager of the Year, and have grown the family business with the addition of our sons Colin and Daniel Furlow to the team. 

In 2014 we are focused on providing exceptional service to community associations throughout Florida.   We are enhancing our educational programs by providing additional courses in the areas we serve.  We will remain focused on the legal issues surrounding homeowner and condominium associations, and will remain active in our efforts to protect associations from negative legislation. 

Once again, thank you for choosing Leland.  From our family to yours, we wish you a healthy, happy, new year.

Rebecca Furlow, President, Leland Management                                                                                                                                                   


Insider Edition Highlights

  • Welcome Wagon
  • Kudos Korner
  • Leland Management Earns AAMC Designation
  • 9 Tips To Be an Effective Board Member
  • Water Conservation in Your Community
  • Community Shows Heart
  • Solar Energy in The Sunshine State
  • Education Opportunities

Team Kudos Korner

Congratulations to the following team members for their outstanding service.
  • Amanda Schraff, Jacksonville, earned her AMS designation
  • Saria Gomes, Chad Peck, Angel Alfonso, and Vivian Carvalho named superstars
  • Melinda Pacecca earned a B.S. degree in Psychology
  • Greg Ashworth promoted to Director of Management Development
  • Gary Van Der Laan promoted to Vice President
  • Diane Braswell promoted to Manager of Information Technology
  • Chad Peck, Tracy Durham, Adina Lewis, and Traci Bradford named in Top 25 Onsite Managers Nation wide 

Tampa Division
Kudos to the Tampa Division for being the 8th highest earning team in the Leukemia and Lymphoma Society's Light the Night Walk. 


Continuing Education Opportunities for Board Members 

 Leland Management takes the continuing education of our staff and the Board Members in the locations we serve seriously. We have developed training programs for association boards to assist directors in better understanding their roles and responsibilities and to increase their skills and knowledge.

 Our State approved Board member certification programs have had over 2,000 Board members attend and have consistently received excellent remarks. The instructors bring a wide range of industry experience to the program with both Management and Accounting qualifications.

 Attendees of our training classes are also qualified for, and will receive upon request, the CFCAL (Certified Florida Community Association Leader) designation from the Florida Community Association Professionals. This designation entitles the community leader to a number of benefits including a free subscription to the Florida Community Association Journal.
We have recently begun offering the certification class in a webinar program exclusively for our clients.  Our last class was offered on January 31st.  We will contact you shortly with the information on our next class.
In addition to our Board certification classes we also offer lunch and learn programs at many of our office locations. These programs allow us to bring a wide range of experts to speak on various subjects for our association Board members.
Dates for the first quarter certification classes are listed below. Please check with your community manager for dates and topics in each of our offices lunch and learn series.
Board certification class:
Ocala: March 12
Orlando: March 20
Jacksonville: March 25
St. Augustine: March 26


Avalon Aglow 2013

On December 7th, residents of Avalon Park in Orlando, FL were able to gather in downtown Avalon for a free night of family fun. It is no surprise that Avalon Aglow has become a holiday tradition for many families over the last 12 years and is one of the community events that make Avalon incredible. Nearly 10,000 attendees enjoyed sipping hot apple cider as Mrs. Claus told stories and taking sleigh rides over to the elves to make balloon animals or decorate gingerbread houses. Wrapping up the evening was a firework show and amusement rides.


Photo: Join Leland Management on June 1st  at Lake Eola for the 11th annual Nathaniel's Hope,  Make ‘m Smile event.   Make ‘m Smile is a community festival that celebrates kids with special needs (VIP kids) and their families.



Mary Chartier

Leland Management would like to take a moment to say thank you to Mary for consistently sending us interesting, and well-written material for our newsletter and company blog.
Mary also hosts a blog “Delicious Divas” with her daughter Kristine and writes weekly columns for Spruce Creek Golf & Country Club’s The Villages Daily Sun.

Sinkholes in Your Community?

Sinkholes appear across every region of the United States; however, Florida has one of the highest sinkhole populations in the country. A sinkhole is a hole in the ground that forms when water dissolves surface rock. Often, this surface rock is limestone, which is easily eroded, or worn away, by the movement of water over time. Thanks to frequent rains and marshy terrain, sinkholes are a constant concern for Floridian communities. Board members should know the statistics on sinkholes in their area and consider adding sinkhole coverage to their community’s insurance policy. Homeowners can help prevent this natural disturbance by looking out for these tell-tale signs:
· Cracks in exterior block or stucco
· Depressions in yards or streets
· Deep cracks and separation of paved areas
· Circular patches of wilting plants
· Sediment in water 

Sinkholes do not get better; they only get worse with time. If you suspect you may have a sinkhole forming, contact your community association manager as soon as possible to start the process of repairing the cavity if necessary.





Ocala Corner 

In Early December the Ocala Division celebrated another year of success with their vendors and Association boards at their 2nd Annual Holiday Social.  The event was well attended with the participation of over 75 Association Board Members, Managers and Association Vendor partners who worked together throughout 2013.
It was a terrific end to a fantastic year of partnership and was fitting to be celebrated with refreshments and best wishes for a prosperous 2014.


 Organize A Community Tool Library 

How often do you need a pressure washer? Or a leaf blower? And how often do you use that electric cake mixer? Tool libraries answer this dilemma by creating a space where neighbors can donate rarely used appliances to share. Times are hard and home ownership can be expensive. Sharing with your neighbors can help alleviate some of those financial burdens and help curb delinquencies in assessments or ongoing covenant violations.  Check with your board of directors or clubhouse manager about a space that can house your tool library.


Solar Energy in the Sunshine State

Florida, the warmest state in the country, is affectionately known as the Sunshine State. With a range of 2,800 to 3,200 hours of sunshine a year, one would think Florida has embraced solar technology. Yet we have one of the lowest solar energy consumption rates in the nation trailing Massachusetts and New Jersey. However, Jim Fenton, director of UCF’s solar energy center, believes that is about to change. Stating “It’s the solar tsunami and the waves are coming” Fenton claims that changes in solar business models, federal tax credits and plummeting equipment prices are opening up a new market for solar energy in Florida. Right now, solar installations currently benefit from a 30 percent federal income tax credit that remains in effect through 2016, plus an early depreciation benefit that expires this year. But even without the tax benefits, Fenton said economic trends — including a steady drop in up-front costs — show that solar will become increasingly affordable.
Florida statutes protect your right to install solar panels on your home and cannot be denied by your community’s architectural review board. Although, you must still submit your request for approval before installation as the HOA does retain the right to enforce stipulations on placement. 
For more information on solar panels in your community please contact your community association manager and/or Leland’s architectural review department.

Welcome Wagon

Welcome Wagon News

Rebecca and David Furlow, along with the members of the Leland Management team would like to welcome the following communities: Diamond Crest Village, Wintermere Pointe, Marco Polo Village, Boca Ciega Club, Brentwood Townhomes, Sheridan Lakes, Sandy Pines Preserve, Private Quarters Club, Eagle Harbor, Greenbriar of Citrus County, Greenbriar II, Hillside Villas, Chestnut Estates, Palmetto HOA, Johns Landing, Ridgemoore HOA, Shady Grove, Steven’s Creek, Misty Oaks Park and The John Gorrie Condominium. 


Leland Management Earns AAMC Designation

 We are very happy to announce that Leland Management has received our AAMC® (Accredited Association Management Company) designation by the Community Association Institute (CAI). The AAMC® is the top industry professional credential a management company can achieve. We are especially proud of this accomplishment as it is shared by only a small percentage of management companies worldwide. This achievement was a team accomplishment. To gain accreditation 50% of managers in a management company must hold a professional designation. Leland surpassed that requirement and employs many managers with several professional designations each. Leland is very thankful to have such a dedicated team and looks forward to continuing excellence in community association management.



Water Conservation in Your Community

The increase of commercial and residential development in the state of Florida may be a positive for the economic growth, but it has proven to be a negative on the sustainability of Florida’s most precious, natural resource, fresh water.   The concern over the quality and quantity of our drinking water is widespread throughout the state and has become a challenge for local municipalities as well as state agencies.    Recent studies have shown that Florida's demand for water is expected to increase from approximately 1.4 billion gallons a day to more than 7 billion gallons by the year 2030. This means that protecting our current water supply and establishing new methods of decreasing our usage is critical. Communities can help with both of these efforts by looking towards conservation.   One such way to make a difference is to help your community become Florida friendly.

Florida Friendly communities have in place practices to help preserve Florida’s natural resources and protect the environment.  The community can be proactive by providing information to residents on how to be Florida friendly and incorporate Florida-friendly practices into HOA covenants.  As current state legislation prohibits HOAs from enforcing covenants that would prevent homeowners from following Florida-friendly guidelines, the community should encourage healthy landscaping practices that enhance the beauty of the neighborhood. For a community to be considered Florida friendly, the yards and common spaces must minimize the use of potable water for irrigation and avoid the use and runoff of excess fertilizers and pesticides.  There are many websites such as that will provide information and details as to how you can create and get recognized for having a Florida-friendly yard. 

Another program that provides a pathway to conservation for communities is the Florida Water Star Program. Developed by the St. Johns River Water Management District in 2006, the Florida Water Star program is a water conservation certification process put in place for new and existing residential and commercial developments.  Unlike the Florida-friendly program, which solely focuses on the landscape, the Water Star program focuses on three areas:  indoor fixtures and appliances, landscape design, and irrigation.  The community must pass inspection by an independent certifier in all areas and certification is not awarded unless all criteria in the Technical Manual are achieved.  For more information on Florida Water Star, please visit

One community that is setting the bar for conservation is Staghorn Villas, a newly built Habitat for Humanity community of 58 townhomes located in Orlando that is:  Florida friendly, Florida Water Star Certified, and Energy Star Certified.  This community is only one of five Water Star Certified Communities in the state, making it a showcase for green and energy-efficient communities throughout greater Orlando.   Set on 3.9 acres, Staghorn was designed with green in mind focusing on energy conservation from its design origins.  Some of the features of the Staghorn Villas community are drought-resistant plants and Bahia sod,  a Fertigator fertilizing system (made with fish protein and injected into the drip irrigation water system), and  an efficient micro-irrigation system used during droughts.   All plants are Florida-friendly and well adapted to the region. Inside the townhomes, the water is conserved via WaterSense faucets, toilets, and showers, Energy Star refrigerators, and front loading washers.  “We are proud that our first multifamily community is making double the impact,” said Dee Danmeyer, President/CEO of Habitat for Humanity of Greater Orlando Area. “Not only are we providing a home for 58 Central Florida families in need, we are keeping the environment a top priority.”

From a management company perspective, it is important to view water conservation as a means of not only saving our water supply, but also helping the community conserve funds.  Educating the members of the community on the benefits of conservation is the first step. Once you have community support, a plan can be established to educate the members of the community on how they can do their part with water conservation and Florida-friendly landscaping.  A committee should be selected to create a guidebook that will become the overall blueprint of the community’s conservation plan. Once the plan is in place, all the stakeholders in the community (management company, board members, vendors, residents) must work together to put the plan in in motion.  

Conservation is an ongoing and ever changing process (most notably in the case of landscaping),  therefore the management company and the board must be committed to working with service providers who understand and support water conservation and are committed to continuing with the groundwork that has been put in place. “At Staghorn Villas, we are working together with the Board to come up with ways to encourage and include the residents to support ongoing conservation and environmental efforts.” Amanda Brown, Leland Management CAM. 
Below are some tips that will help support conservation efforts:
1. Perform soil tests annually to keep track of the soil’s character, thus helping you make better planting choices, as well as assist in chemical applications.
2. When replacement planting, opt for native plants as well as plants which will be best suited to your soil and planting area.
3.Provide residents with educational material on conservation as well as local rebates and incentive information.
4. Utilize your local government as many classes are given for conservation, as well as county/city representatives who will speak at your events/meetings.
5. Instead of chemically treating ponds monthly, speak to your pond maintenance company about more natural methods such as installing native plants, carp, and aerators, which will help alleviate some of the chemical use and save money in the long run.
6. Replace community light bulbs with energy-efficient ones.
7. Use light sensors or timers in bathrooms, clubhouses, outdoor floodlights, and pool lights when possible.
8.Start a community recycling program, community compost and/or community garden.
9.Install Soil Moisture sensors or other innovative irrigation technology to help conserve water in common areas.
10.Make sure all windows, doors, and trim have been caulked and sealed annually on all community buildings.
11.Tint windows in community building to save on energy costs.
12.Start a community clean-up day once a year and give incentives for people to attend (drinks, snacks, t-shirt, recognition, etc.).
13.Make use of rainwater by directing downspouts and gutters to drain into the lawn or plant beds.
14. Consider conserving paper use by e-mailing your newsletter and asking for monthly financials electronically.
15.Check outside doors to be sure weather stripping has been installed; this keeps cool air in and hot air out.
16.Use previous materials for driveways, sidewalks, and recreation areas.
17. Consider installing informational kiosks throughout the community
Conservation is everyone’s issue. By being informed and working together we can make a difference.
Diane Braswell is the Manager of IT & Digital Media  for Leland Management in Orlando, FL. For more information, call (888) 465-0346 or visit

9 Tips To Be AEffective Board Member


The decision to run for the Board of your Homeowner’s or Condominium Association is not one to be taken lightly, it is a serious job that requires a commitment.  There are many reasons someone may decide to run for the board ranging from feeling compelled by a lack of support or involvement to wanting to make a difference.  Whatever the reason, serving on the Board is an important task that can be extremely rewarding.  If you are thinking of volunteering for this role, or are currently working on a Board, here are a few tips to help make you a happier, more effective board member.

Community Shows Heart

Written by: Mary Chartier

This article first appeared on November 18, 2013 in the Villages Daily Sun

Spruce Creek Golf and Country Club

What an evening!
Once again, the Horizon ballroom was filled to capacity with residents, visitors from surrounding communities, many volunteers, special guests, local dignitaries and entertainers, all to raise money for the non-profit organization USA Cares, the nonprofit group that provides financial and advocacy support to members of the U.S. armed forces, veterans and their families.
  As I entered the ballroom, I spotted many of the people I had spoken to at last year’s event and decided I would walk around and ask what motivates them to work so hard and volunteer so many hours for this cause.
What I learned over the course of the evening is that the reasons, while stated differently, all come from the same place - the heart.
I spoke to Bob Carter of the Veterans Association planning committee, and asked, “What drives you to be so passionate about this event?”
“What drives me is the fact that 100 percent that is raised from the event goes to the veterans and their families,” Bob answered.
I chatted with Dennis Demshar, president of HoneyBaked Ham in Lady Lake, and asked if this fundraiser would become an annual event.
“Yes, it is going to be an annual event,” Dennis said with emotion.  “This is my passion.  I am committed to USA Cares.  Every year we are going to continue and get stronger and stronger”.
 “Are you going to provide the food again this year?” I asked.
“This year we are going to have our own honey-baked ham, turkey, baked potatoes, steamed green beans, we have a great dessert, salad and all the trimmings,” Dennis said.
The evening began with welcoming remarks by Carter followed by the presentation of colors, Pledge of Allegiance, singing of the national anthem, and a wonderful invocation.
During dinner, I spotted entertainer Norman Lee and asked, “What is it that motivates you?”
“I bleed red, white and blue.  Anything I can ever do for our young men and women who serve this country, man I’m there”.
“I sing a song, and I preach the gospel, but these people are laying down their life on the line.  They are willing to give everything to keep this country safe,” he continued.
Norman gazed around the room with admiration in his eyes and said, “Look at all these people.  Every one of these people, every single one of these people donated their time, every one of these people paid for a ticket”.
“Hey, this is America; we all stick together, and when one is down, by God, we’re there to help,” he said with emotion.
Once dinner was finished, Richard Sobieray, USA Cares representative for Central Florida, spent a few moments welcoming visiting dignitaries, thanking all the residents and volunteers who contributed to the event’s success.
“We can’t thank the residents of Del Webb enough.” Richard said.  “You guys have been absolutely wonderful to us and we appreciate it”.
Richard went on to say that it was an honor to work with USA Cares for what they do.
“The September figures, for example, for the state of Florida alone, they have granted over $522,000 to Florida clients.  There are approximately 2500 clients here in Florida and (they have) saved 553 homes”.
Time arrived for Bryan Anderson, guest speaker and spokesman for USA Cares, to come to the stage.  As he did, the audience came to its feet and gave him a heartfelt welcome.
Bryan survived an improvised explosive device attack, losing both legs and left hand while serving in the Iraq War.
“Thank you for the unbelievably warm welcome,” he said as he looked out into the audience.  “First off, I just gotta say, thank you all for coming.  I look at this right now, every year, as a tradition - something that I have to go to.  You guys are my family now, and I just appreciate it,” Bryan said.
“You can be sure that there are soldiers in Florida that got to keep their houses, got to keep their lights on and, got to feed their kids at night,” Bryan said.  “I just have to say, it is all because of you.  It is touching to me”.
The rest of the evening was filled with Norman electrifying the audience with his boundless energy, beautiful voice, leading everyone in rousing renditions of patriotic songs and conducting an auction that both mesmerized and entertained everyone in the room.
Thanks to all these wonderful volunteers donating their time, talents and goods, the event raised $20,000.


Traditions Vetran's Day Memorial

Upcoming BoD Elections


By: Dina Brown,

If you are considering running for your Board of Directors you need to ask yourself these questions:

  • ¨ Do I have the time?   Board members need to devote at least several hours of their time each month to association business. In addition to regular monthly board meetings, you need to be active in special meetings, possibly work as a liaison to a committee, and deal with issues affecting the association. Ensuring you have enough time before you run is important not only for you, but for those you will serve as a board member.


  • ¨ Can I make tough decision when it is required?   The primary role of the Board is to conduct the business of the association. This does not just mean approving the budget, but also developing and enforcing policies. Board members are required to step outside their immediate circle of family and neighbors and make decisions based on the greater good of the community.


  • ¨ What is my personal liability?   Your association carries Directors & Officers (D&O) Insurance, which relieves the threat of personal lawsuit.


  • ¨ Finally, can I do all this and have fun, too?   It is not all about policies and tough decision. Your community is only as good as you make it. Establishing and maintaining a sense of community is a part of a board member’s responsibility. Planning and attending functions and being a presence in the community are as important as any policy decisions you may make.

Being a board member does necessitate a serious commitment of time and energy, but it will be a most rewarding adventure. The lifeblood of a successful board is to be found in new perspectives and new energy so step up and throw your hat into the ring to become a board member. You will assist in maintaining the integrity and beauty of your community.
Contact your community association manager or a current board member for further information on responsibilities, open positions and election dates.

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