Healthwatch is the independent champion for people who use health and social care services. We believe that these services should be all about you, your friends and family. Our purpose is to make sure that those running services know, and act on this.

  • We encourage services to find out what you think about them and to involve you in designing and monitoring their quality.
  • We also make sure we know what you think about how services are working, and we do this in a number of different ways. 
  • Once we've gathered your views, we include them in our reports and feed this back to the people that can change things. 
  • We try to make sure that changes to services are based on your feedback, which ultimately makes things better for you. 
  • When we request information or make recommendations, health care organisations have a legal duty to respond to us and explain their decisions. 
  • We also help people make choices about local care services by giving them the information they need to do so.
To take a more in-depth look at the work we do and the impact it has on local services, go to the What You Said, What We Did section of this ebulletin (see below) or visit the 'What We Do' page of our website.

Join our Team of Healthwatch Representatives!

Volunteers are vitally important to our work and help us make sure that local people have an opportunity to influence the delivery and design of local services.

We have an excellent team of Representatives who attend local committee meetings, boards and working groups on our behalf to make sure that local people are heard and represented when decisions or changes are made to local healthcare services.

We would like to increase the number of Representatives working with us (just to make sure we have everything covered) and we're looking for Wandsworth residents who have a keen interest in local health and social care issues and who feel they can speak up and represent the views of our local community. 

If you think you could help make a difference to local services, why not get in touch. Expressions of interest can be emailed to us at, no later than 11 November. Or for an informal chat about the role, call 020 8516 7767.

A role description and further information on how to apply can be found 

Healthwatch Assembly - 12 December, 1pm - St George's Hospital

Join us for our last event of the year - we'll be looking at improvement plans that will affect the future of health and care services in Wandsworth.

For example, we'll find out what the Health and Care Plan is and how it's designed to improve how health and social care services work together, and to address some of the key health and care issues in Wandsworth.

We'll be hosting an opportunity for you to help shape the next stage of quality improvements at St George’s Hospital.

And we'll update you on what we’ve achieved this year, against the priorities you set us last year. 

Our events provide an opportunity to hear from, and speak to, those who make decisions about health and care locally - we hope you can join us. Book a place on
Eventbrite or email

Can't make it this time? Don't forget that we'll post all the presentations from the next Assembly on our website after the event - check
here for updates. The next event will be held on 27 February 2019.

Healthwatch Wandsworth Carers Survey

Are you a carer, do you know a carer, or perhaps attend a community group with people who are carers?

We're encouraging anyone involved with caring to complete our Carer’s Survey so that we can let the council and other organisations know how they are doing when it comes to providing support for carers.

Complete the survey
online or we'll send out a paper copy on request - call 020 8516 7767 or email


Have Your Say on the Wandsworth Sexual Health Strategy

The Strategy sets out the Council's plans to improve sexual health in Wandsworth and the actions that will need to be taken to improve sexual health outcomes, reduce inequalities, and promote good sexual health - with a focus on prevention and awareness.

here to read the draft Strategy and to have your say on the proposals.


Chilren's Centres in Wandsworth to be Reorganised

The Council would like to hear your views on proposed changes and improvements to its Children’s Centres.

The proposals have been designed to ensure that children are given a great start and to make sure that additional support is in place for the whole family - for example, new parents with postal-natal depression or families facing difficult circumstances.

Locals are invited to find out more about the proposals at one of the following focus groups (double check this):
  • Thursday 1 November, 1-3pm - Tooting Hub Youth Centre, 5 Beechcroft Rd, SW17 7BU
  • Thursday 8 November, 10 -12pm - Caius House, 2 Holman Rd, Battersea, SW11 3RL
  • Friday 9 November, 10-12pm - Yvonne Carr Children’s Centre, 2 Thessaly Rd, SW8 4HT
If you can't attend any of the above events, but would like to find out more or tell the council what you think about the proposals, follow this link to the consultation page.
Spotlight on Intermediate Care
In harmony with our interest in the care of older people we visited Ronald Gibson House, an Intermediate Care facility, back in May of this year. Intermediate care is designed to prevent unnecessary acute hospital admissions, support timely discharge from hospital and maximise independent living. We wrote up our findings and recommendations which you can read in this report. You can also read the response from Ronald Gibson House and find out what they changed as a result.

News from the Healthwatch Assembly - 19 September
Often we hear local people say that communication with Doctors, Nurses and other healthcare professionals could be better, so at our last Assembly we focussed on how healthcare professionals can involve us more in decisions about our care, how we can air our concerns and complaints in a constructive way and contribute to improvements to services. The presentations from the day contain more information and are available on our website.

Our next Assembly will take place on the 12 December at St George's Hospital in the Hyde Park room from 1pm onwards. Please email to book a place, or book on Eventbrite.


Here is a brief look at some of the things we recently achieved with your help. If we don't hear from you, we can't feed back to health and social care providers. It's that simple.

Responses to our Annual Survey last year showed us that the Wandsworth CCG website is out of date.

We spoke to the new Engagement Manager at the CCG who will be reviewing and updating the website. We offered to provide feedback and suggestions when they do this.
South Thames College students, and others at our Assembly back in February, talked to us about mental health support in schools and colleges.
We passed their feedback to the government and commissioners and informed a local college about free Youth Mental Health First Aider training.
In 2017 we spoke to people who receive mental health support from Wandsworth Adult Social Services, but who have been encouraged to live more independently.
Social Services assured us that they have taken on board our comments re the need for clearer and better support arrangements, and confirmed that they are supporting a further 20 people to live more independent lives.

New Sexual Health Clinic, offering confidential and fully-integrated sexual health and contraception services, to open in Clapham Junction on 19 November.

The centre, located on Falcon Road next to Clapham Junction Station, will be open from Monday to Saturday and will include a gay men’s and a young person’s clinic, along with IUD/IUS/implant fitting. Satellite clinics will be located in Mitcham, Twickenham and Wimbledon.

Sexual health services will continue to be provided at Queen Mary’s Hospital (Roehampton) until 31 October 2018 and at Balham Health Centre until 17 November 2018, before transferring to the new Clapham Junction centre.

A dedicated
website for sexual health services in South West London contains more information on clinic locations and times, specialist services, contraception and STIs. Visitors to the website can also use the online booking facility. Alternatively, call 0333 300 2100 (Monday to Friday, 8am - 8pm) for more information.

Get involved: The service wants to hear from people who use sexual health services at the next user forum on Wednesday 7 November, starting from 6pm. Address, 160 Falcon Road. Email if you would like to attend.

Wandsworth Cllr Paul Ellis said, “Clients coming to this modern, purpose-built centre can be sure that they will be treated with professionalism, respect and the utmost confidentiality.”

Flu Vaccine - Let the NHS Help you This Winter 

It's that time of year again - the days are getting shorter and the temperature much cooler. The NHS is reminding and encouraging eligible groups to get the flu vaccination before the height of winter sets in. Eligible groups include pregnant women, children aged 2-3 years old, adults with underlying health conditions and carers or health care professionals.

These groups are at particular risk from flu, and vaccination is still the best protection against an unpredictable virus. Only 39.15% of 2-3 year olds in Wandsworth had the flu vaccine last year, whilst the national average was 43.5%.

If you think you may be at risk, you can ask your GP, Pharmacist or midwife for the flu vaccine. It's free because people really need it. 

Free Guides to Support the Health and Well-being of Older People and Carers

NHS England has produced two free guides that provide older people and carers with practical advice about staying healthy, fit and independent during the winter months and identifying the support that’s available to help them maintain their own heath & well-being.

The guides are part of NHS England's long-term ambition to equip people to look after their own health and have been co-produced with
AGE UK. They will also be of interest to healthcare organisations and professionals that work with the elderly and carers.

The guides can be ordered in any quantity and delivered for free - just call 0300 123 1002 quoting reference HC2 for the Healthy Caring Guide; or HA2 for the Healthy Living Guide. Copies can be also be ordered online -

        Anything you'd like to tell us

We're keen to hear about all your experiences with health, social or mental health care services in Wandsworth, so please get in touch and tell us what you think.

We're interested in all kinds of experiences, good and bad. What you tell us really does make a difference.
Phone - 020 8516 7767
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