You can help us improve health & social care in Wandsworth

We'd like to say 'Thanks!' to everyone who spoke to us about their experiences of health and social care services in Wandsworth over the past year.

You might be wondering, 'How can anything I have to say about local services really make a difference? The NHS is such a huge system and I'm just a very small cog in a very, very big wheel.'

Well wonder no more! Below are some of the instances from the past year where your direct feedback has changed the way services are run, or has improved the treatment and support that people receive from NHS services.
Local organisation, KwaAfrica, referred someone to us who needed information re how to get help with a health issue.
A month later, the person reported receiving full support and was doing well following effective signposting from Healthwatch.
A disabled woman contacted us to get help making progress with a request to Social Services for adaptations to the outside of her house. She had been waiting for some months with no update.
2 days after speaking with Healthwatch, the lady was contacted by her Social Worker who was able to tell her how to go about getting the necessary permissions for the adaptations.
Representatives from Wandsworth Council's Social Services department spoke to local people at our Assembly about proposed changes to home care services. Locals were invited to comment.
A member of the audience suggested that an independent organisation be employed to undertake public engagement on the planned changes. This was agreed and implemented by Wandsworth.
Last year we spoke to patients on some of the senior health wards at St George's hospital and, based on their feedback, made a number of recommendations for improvement, including support at mealtimes.
The introduction of Meal Champions to make sure that patients are ready for their meal (providing cleaning wipes, cleaning bedside tables, making sure patients are sitting comfortably).

What other organisations say about the feedback we give them on your behalf:

‘[The Enter and View reports] do give a really helpful insight into issues on the wards … It is very helpful to see the Trust Action Plan responses alongside, hopefully indicating positive impacts of the reports'.Mark Robertson, Head of Mental Health and LD Commissioning Programmes Wandsworth, Merton and Wandsworth CCGs

This month we'll be running our special It Starts With You campaign, encouraging people to share their experiences of health and social care with us - either online or in person at one of our events. Can you help us make an even bigger difference to local services over the coming year?

Have you recently used a health service, a social care service, or a mental health facility? Did you have a positive experience/outcome, or maybe not so positive? We'd love you to tell us all about it.

To encourage as many of you as possible to get in touch and share your experiences with us, anyone who completes our It Starts With You survey AND signs up as a member in July will be entered into our prize draw to win shopping vouchers worth £25!!!

You can 'Have Your Say' via any of the following methods:


Or call us - 020 8516 7767

As one Healthwatch spokesperson put it, "However big or small the issue, Healthwatch wants to hear about it from you. If it’s important to one person, it’s very likely that it affects other people too. It might just feel like your story, but if it matters to you, it matters to us, and it really can make a difference” 

We're Celebrating 70 Years

of the NHS!

On the 5 July the National Health Service (NHS) turns 70 and many will be taking time to reflect on, and celebrate, the achievements of this national institution and to recognise and thank all the NHS staff who support and care for us day in, day out. 

The NHS is encouraging as many of us as possible to get involved with the celebrations, and you will find a number of ideas and resources on their website. One idea that we particularly like is the #NHS1000miles challenge - all you have to do is pledge to walk (or run) 1000 miles this year and keep a tally. We love the idea because we benefit by getting fitter and improving our health, and when we're fitter and healthier this eases the burden on NHS services. Everyone's a winner! You can find out how to join the #NHS1000miles challenge here.

There are lots of other ways to join in the celebrations. O
ne of our longest serving volunteers, Martin Haddon, will be attending a special NHS England event at Westminster Abbey on the 5 July; we'll also be holding a stall at the NHS70 Springfield event that evening. Springfield is one of our local Mental Health Trust hospitals, and they're inviting along their partners and members of the local community to celebrate with them. Visit their website for more information.

We hope you're able to celebrate 70 years of this health care innovation, wherever you are.
Celebrate 70 Years of the NHS

Your top health & social care issues in 2017/18

Over 1000 people spoke to us about their experiences of health and social care services in Wandsworth this year. Our fifth Annual Report sets out what people think of healthcare services and how we have helped services find out what works for you, what doesn't and what you want from care in the future. Read our Annual report.

As well as speaking to those of you who contacted us to share your stories, we also visited different local services to find out if they're meeting people's needs. Our Annual report highlights some of this work, and what has happened so far as a result of us telling those in charge of local services about the improvements people would like to see (for more information see pg. 11 of our Annual report - "Your views on health and care").

Among the top health & social care issues that we'll be focussing on for 2018/19 are:
  • Mental health
  • Health inequalities
  • Older people - home care, care homes and intermediate care
  • Younger people; mental health and sexual health
If there's anything you'd like to share with us about your experience with any of the above areas of health and social care in Wandsworth, please get in touch. Different ways to contact us are listed earlier on in our newsletter. We really do listen to what you tell us about how services are performing and what you'd like from them in the future, and we actively encourage service providers to do the same.

Please continue to share your stories with us - sharing your views is quick and easy and could make a big difference. 


Spotlight on our Volunteers
Martin Haddon

Meet Martin. Martin has be volunteering with Healthwatch since its inception, over five years ago, and has become an expert on local mental health services. He works very hard to find out what kind of services our Mental Health Trust should be providing and to make sure that people are receiving the best treatment possible. There are many things we wouldn't have been able to achieve without Martin, so we wanted to say 'thank you' and celebrate how much we value the time, commitment and expertise he has given to Healthwatch Wandsworth over the years.

If we had to sum Martin up in a few words, what would those words be? Well, he's enthusiastic, committed and determined when it comes to improvements to our local mental health services. He's also very knowledgeable regarding current services and future developments, and can scrutinise and explain what's happening within local services - to us, and to local service users. Martin has also been involved with our Enter and View team for a number of years and his knowledge and skills have ensured that visits and reports are always of a high standard.

We receive lots of positive feedback from people who know Martin - both local people who use services, and professionals who work in the voluntary sector and the NHS. 

So Martin, as much of your work to date has been behind the scenes and with little recognition - we'd like to say thank you so much for everything you've done, and continue to do, on our behalf. We're looking forward to the next five years!

We've already begun planning our next Healthwatch Assembly and the theme this time around is ‘It Starts With You’. We'll be hearing about how healthcare professionals can effectively communicate with us, listen to what we need, and involve us in decisions about how we manage our health and care.

And of course, to do that they'll need to hear from you! We'll make sure that there's time on the agenda to hear what you think about what's happening with our local health and social care services.

More details about our next Assembly, including speakers and location, will be available on our
website nearer the time. Lunch and refreshments will be provided, so please let us know if you plan to come along. We'd love to see you.

To book a place, either click the button below or call 020 8516 7767.
Book a place

        Anything you'd like to tell us

We're keen to hear about all your experiences with health, social or mental health care services in Wandsworth, so please get in touch and tell us what you think.

We're interested in all kinds of experiences, good and bad. What you tell us really does make a difference.
Phone - 020 8516 7767
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Healthwatch Wandsworth · Trident Business Centre – 3rd Floor · 89 Bickersteth Road · London, London SW17 9SH · United Kingdom

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