Healthwatch Wandsworth - You Said, We Did - September 2016
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How what you've told us has made a difference to local services
Along with the change in the weather have come some changes to the Healthwatch Wandsworth team. July saw the departure of our previous manager, Ambra Caruso, who has been with Healthwatch since its inception back in April 2012. Ambra left Healthwatch to take up a project management position with the NHS and we'd like to wish her all the best in her new role.

Sarah Cook replaces Ambra as Healthwatch Wandsworth Manager from the end of September 2016 and we're very much looking forward to working with her. Sarah comes from Macmillan Cancer Support where she worked organising a specialist information outreach service. She has a background working in health related charities and enjoyed focusing on healthcare during her recent postgraduate studies.

Sarah started working with Healthwatch in January as a Policy, Information and Outreach Volunteer. She says, "I’m really pleased to be joining the team full time. I am looking forward to meeting everyone involved and working with the team to help ensure residents have a voice in health and social care strategies and policies".

As you know, here at Healthwatch part of our job is to get feedback from local people regarding local health and social care services.

"But" you may wonder "what do they do with all this feedback?" Well, we don't just file it away. We talk to local service providers about the good points and the bad points and where possible, ask them to change the way they provide these services so that patients receive the care they really need.

Below are some of the recent changes to local health and social care services that Healthwatch Wandsworth played a small part in, thanks to what you've said.
You said you wanted to learn more about the upcoming changes to the General Pharmaceutical Council's (GPhC) new set of professional standards, which aim to focus on providing a more person-centered service.

We launched a survey and consulted with 28 local residents with a view to measuring current practice against the newly developed standards and informing residents of the future strategy. We then published a report which we sent to the GPhC.
Wandsworth Social Services wanted to know if service users are happy with the care they receive in their own homes as part of the KITE (Keep Independence Through Enablement) project. They invited Healthwatch Wandsworth representatives and staff to assist in the process.
Healthwatch took part in 8 KITE sessions and interviewed 32 service users and provided them with information on their rights as a service user, on how to complain and on Healthwatch. It is hoped that the information received from these sessions will improve the providers' understanding of service users' experience of the scheme.
You said you wanted to ensure that everyone has equal access to health and care services in Wandsworth.
We provided information on local health services through ESOL classes, patient groups and outreach sessions with smaller Seldom Heard groups.

You said you wanted to learn more about the potential implications for patients and future hospital services delivered in view of St George's current financial situation.

We asked staff from St George's to speak about their plans for outpatient transformation at our last Assembly. We gave feedback on St George's to the CQC ahead of their inspection and continue to have regular conversations with the trust, which features regularly on our Healthwatch Executive meetings.
You said that support of smaller community and Seldom Heard groups should be a priority.

This year we managed the Grassroots funding scheme which was made available to small community projects and we've managed the Seldom Heard funding project since 2012, which has benefited a number of smaller, local projects.
You said that you wanted to learn more about the work that Healthwatch Wandsworth has been doing in the community.

Healthwatch Wandsworth published its 2015/16 Annual report which contains details of our work over the past year, during which we spoke to over 1250 local patients, service users and carers via 106 community outreach sessions. We also published 7 consultation reports and 5 Enter & View reports.
Healthwatch Wandsworth
Wandsworth Care Alliance
Trident Business Centre
89 Bickersteth Road
SW17 9SH

Direct: 020 8516 7767

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Healthwatch Wandsworth · Trident Business Centre – 3rd Floor · 89 Bickersteth Road · London, London SW17 9SH · United Kingdom

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