Healthwatch Wandsworth Ebulletin ~ December 2016
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Healthwatch Wandsworth

December 2016
Well, we've finally reached the end of the year! And what a year it's been here at Healthwatch Wandsworth HQ. We've certainly faced some challenges this year, keeping all our projects and consultations running with half of the team either leaving or joining us within the last 6 months. 

Now that we have a full team in place we can, once again, look ahead to the many challenges that will await us in 2017.

As ever, we'll want to hear from you and get your feedback on local health and social care services; look out for our Outreach workers Ayo and Delia who can usually be found at local events, clipboard in hand, scouting for people who are willing to share their honest opinions with us.

Public feedback is very valuable to us - it is after all the basis of our work - and we always use it to let providers know what's good about their services and what needs improving. 
Become a Member of our Healthwatch Executive!

Elections for 4 places on the Healthwatch Wandsworth Executive Committee will take place in early February 2017.

Find out how to nominate yourself or vote for your chosen candidate by visiting our
website or call 020 8516 7767 for advice or further information.

Big Plans to Change our
NHS Services
At our Assembly on the 30th November we looked at new plans for potentially huge changes to our local NHS services - part of a new ‘Sustainability and Transformation Plan’ (STP).

In many instances these changes will affect how we access health care services in the future and as a result have been given a lot of attention in the media recently.  We want to make sure that you have all the facts so that you can ask the necessary questions.  

Rebecca Wellburn from Wandsworth CCG gave a brief and informative presentation on the STP at our Assembly which is now available on our website, along with a copy of some of the questions and answers it raised.

If you would like to find out more about the planned changes to local healthcare, or find out more about what happened at the Assembly, download the
presentations from our website. 

Try our festive quiz!
Test your seasonal knowledge with our lighthearted quiz. 

(Answers at the end of the newsletter)
  1. What date is St Stephen's Day?
  2. In Charles Dickens' novel A Christmas Carol, who was Scrooge's dead business partner?
  3. The song White Christmas was first performed in which 1942 film?
  4. London's Trafalgar Square Christmas tree is traditionally given by which country?
  5. In the song The Twelve Days of Christmas, ' true love brought to me nine...' what?
  6. What colour are the berries of the Mistletoe plant?
  7. In the inspirational 1946 film, It's a Wonderful Life, what's the name of George Bailey's guardian angel?
  8. What is New Year's Eve called in Scotland?
  9. In what year was Band-Aid's Do They Know It's Christmas the UK Christmas chart-topping record?
  10. Who wrote How the Grinch Stole Christmas?
  11. From which country does the Poinsettia plant originate?
  12. What is the name of the cake traditionally eaten in Italy at Christmas?


What do You Think of Your Care Home?
The Government Wants to Hear from You!
The Competition and Markets Authority (CMA) wants to hear from you if you or your relatives feel that you may have been treated unfairly by a care or nursing home. It may be that you have concerns about the fairness of the care home’s contract or you think the care home behaved in an unfair or misleading way, either before or after you moved in.

Any information you can provide is very important as it will help the CMA to better understand the kinds of consumer protection issues experienced by residents of care homes and their families. 

The CMA is interested in finding out the following:
  • What you were told before you moved into the care home?
  • What changes took place after you moved in?
  • How were your concerns dealt with if things went wrong?
  • If you had to leave the care home, was the process a smooth one or did you have difficulty ending the contract?
If you have information about a care or nursing home that you would like to share with the CMA, then email with the following information:
  • Your name
  • Your contact details
  • The name and address of the care or nursing home concerned
  • Whether you or your relative fund your own care, are fully funded by your local authority/other funding authority, or are part-funded and pay a top-up fee
  • Information on the consumer protection issue you wish to tell us about
  • Copies of any supporting information you may have, such as copies of the care home contract/agreement and any correspondence from and with the care or nursing home
Alternatively, you can send the information by post to:

Project Manager 
Care Homes Market Study 
Competition and Markets Authority 
7th Floor Victoria House 
37 Southampton Row
London, WC1B 4AD

Please note that although the CMA will acknowledge receipt of your correspondence, they are unable to offer advice or intervene in individual complaints or disputes.

'Thank You!' from the Wandsworth Voluntary Sector Co-ordination Project.
Thank you to the 60+ people that came along to our last Voluntary Sector Forum on the 30th November 2016 at Tooting United Reform Church.

We heard a number of short presentations from our voluntary sector organisations including Grace Santorini from Harvest of Grace Trinity Centre who run a luncheon for homeless and vulnerable people; Michelle Gershe from the Stroke Association which offers advice and support for people after stroke; Kim Perlow from Battersea LinkUp which co-ordinates skills-based volunteering; and Lucia Daniels representing the Wandsworth Parent Champions who offer peer support to parents of children with disabilities.

Lauren Ashley-Boyall, who leads on the Voluntary Sector Co-ordination Project, shared a report on its recent consultation with the voluntary sector which has now been sent to Wandsworth Clinical Commissioning Group (CCG) and Wandsworth Council. This report outlines recommendations from the voluntary sector for our commissioners on how they can work together better to help meet the health and well-being needs of our local people.

The project also plans to support the voluntary sector to network through the forum and its newsletter, help raise the profile of our voluntary organisations with GPs, widen access to training for voluntary organisations (particularly in evaluating their impact), and contribute towards the mapping of the voluntary sector.

Join us for the next Voluntary Sector Forum on the 8th February 2017 from 10.15am (venue tba) when we will be hearing from the Community Partnerships Team of Richmond and Wandsworth councils, as well as from Public Health on their new Prevention Framework. This framework will focus the council and CCG on enabling people to make healthy choices and engage in activities that keep them as well as they can be and enhance their quality of life. These things often prevent the need for NHS treatment or social interventions. The framework will also be used to guide the way in which the council commissions voluntary services in the future.
Ta-ra for now from everyone at Healthwatch Wandsworth and Wandsworth Care Alliance. Enjoy the festive break and we'll see you in the new year!
Festive quiz answers:
  1. 26th December
  2. Jacob Marley
  3. Holiday Inn
  4. Norway
  5. Ladies dancing
  6. White


7. Clarence
8. Hogmanay
9. 1984
10. Dr Seuss
11. Mexico
12. Panettone

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