Dear <<First Name>>,
We are sorry we have not been able to answer your individual emails but we have been rather overwhelmed. We do need to stress that this tour was organised entirely by the tour committee and not by a travel company. Therefore, unpicking all the elements has been an huge job. However, we are pleased to say that refunds, where possible, have now been confirmed and we will be in a position to offer members most of their money back. The only loss for Chorus members is on the BA flights which amounts to £77 per person (£133.31 paid less £56.31 taxes and fees = £77). We would ask for your patience as companies like BA have said there is understandably a huge backlog and that refunds are taking much longer than usual. Please be assured we will be returning all your money, less the £77, but this may take some time.
We know that some of you wish to make claims on your insurance for the flight loss. Therefore, we have put together all the paperwork we currently have from BA in the following folder to assist you if you wish to make a claim: https://drive.google.com/drive/folders/1RMxZdPgNvxGiVV94I3wYCIwfWr2VNfZS More detailed paperwork regarding the refunds has been requested and is expected within the next 28 days. This will be posted in the folder as soon as it arrives. As you will appreciate we are unable to help further with any individual claims.
Although the coach transfer to Heathrow was organised separately to the tour, Glenne has also confirmed a 50% refund.
In the meantime we thank you for your patience and wish you all in these difficult times an enjoyable Easter.
With best wishes.
The Chorus exec