Dear Valued Customers and Suppliers
We trust you all had a great Festive Season and a Happy New Year to you all!
Now that we are back into the swing of things we thought it best we send out a little reminder regarding the consolidation of our WA branch into our QLD Mega Factory.
As previously advised, as of 20th December 2013, CJ King & Company Printers WA is now operating out of our QLD Mega Factory based on the Gold Coast. Please keep this in mind when contacting us as in future.
The contact details for our Mega Factory are as follows:
Tel: 07 5528 9228
Fax: 07 5528 9229
Street Address: 1/225A Brisbane Road, Biggera Waters, QLD, 4216
Postal Address: PO Box 1403, Paradise Point, QLD, 4216
Contact details for individual departments can be found here.
We would also like to advise that due to the Christmas backlog and move, some of our customers might experience a few days delay.
Unfortunately this is unavoidable and we ask our customers to please be patient. We are doing our best to clear this backlog and get up to speed as soon as possible.
For any queries relating to timing of individual jobs please contact us on the details above.
For those of you who didn’t get a chance to view our previous newsletters advising of the Mega Factory consolidation (we understand how frantic the holiday season can get!) please see below for more info.
How will this benefit our loyal customers?
Having one centralized hub means better workflow, production management, faster job turnaround as well as better customer service.
Customers will now have one port of call for any queries they may have.
Will this affect our customers in WA?
To ensure little to no impact on our Western Australia customers, we will be making sure that all customers based in WA get the very best and fastest service.
This will be achieved by offering all WA customers a priority service from the very day our Mega Factory opens (see below for details).
This priority service means you should not experience any delays with your jobs and should expect to receive the same speedy turnaround you have grown accustomed to whilst working with CJ King & Company.
When will the consolidation take place?
Our Western Australia office began relocating on the 20th of December 2013.
Our Mega Factory opened its doors on 6th of January 2014.
We will do our best for you!
We dearly hope that all of our loyal customers will stay with us and we will do all in our power to give you better service than we have been able to prior to this move.
By having one centralized hub we truly believe we will be able to offer you quality and service like never before.
We may have a few teething issues earlier on and we will be addressing these issues as they happen.
Please be patient with us and we can assure you that you will be glad you are a CJ King customer.
Thank you all for your understanding and please call or email us if you have any issues whatsoever.
From all here at CJ King & Company we wish you a safe and prosperous 2014!