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Thursday, 19 March 2020

Welcome to the Family Information Service newsletter

There is a wide range information, advice and one to one support available on our website for families with children and young people aged 0 to 25 across Warwickshire. 

For support, call the Family Information Service on 01926 742274 
(available Monday to Friday, 9am - 5pm)
It's an unsettling time for a lot of families at the moment and many may experience disruption to their every day family lives over the coming weeks. In this edition of the Family Information Service Newsletter you will find advice on COVID-19 (Coronavirus) including teaching your children about washing hands, how to talk to them about Coronavirus, tips on keeping your kids entertained indoors and more.

To make sure that parents, carers, professionals and partners stay informed over the coming weeks, this newsletter will now be going out on a weekly basis. If anyone you know would like to subscribe to the newsletter, they can sign up here
Coronavirus symptoms? Follow the national NHS advice here.

Updates on coronavirus
View the latest guidance on coronavirus, including information for:


The importance of washing hands

A simple trick using pepper, soap and water is being used to teach children about the importance of washing their hands amid the Coronavirus pandemic.

The national advice is to wash your hands with soap and warm water for at least 20 seconds. 

Watch the video >

Recognise the signs of domestic abuse

According to women's aid organization, coronavirus will impact the most vulnerable in our communities the greatest. Women and children experiencing and escaping from domestic abuse are likely to be affected.

Self-isolation is likely to shut down routes to support and safety for women, who may face even greater barriers to finding time away from the perpetrator to seek help.

Domestic violence or abuse can happen to anyone. Find out how to recognise the signs and where to get help.


Read more >

Coronavirus and your wellbeing

You might be worried about Coronavirus (also known as COVID-19) and how it could affect your every day life. This may include being asked to stay at home or avoiding close contact with other people (social distancing). This might feel difficult and stressful at times but there are lots of things you can try and do to help your wellbeing. 

Mental health charity, Mind, have put together some useful information.

Read more >

Making sure your children stay safe online

With some schools partially closing due to COVID-19, students will soon be online a lot more often than before. Is is important that there is an increased understanding of online safety and potential risks to young people.

For more information about staying safe online and for support for both students and parents, visit Cyber Safe Warwickshire below.
Read more >

Keeping your kids entertained at home

Many parents and carers will be looking for ways to keep their children occupied while potentially trying to juggle working from home themselves. 

Little Ankle Biters Warwickshire, a website where parents can find information on entertaining their kids in the local area, has pulled together a great list of ideas to keep your little ones entertained if they're stuck at home.


Read more >

How to talk to your children about coronavirus (COVID-19)

It’s easy to feel overwhelmed by everything you’re hearing about COVID-19 with an overload of information on the news and social media.

It’s also understandable if your children are feeling anxious too. Children might find it difficult to understand what they are seeing online or on TV – or hearing from other people – so they can be particularly vulnerable to feelings of anxiety, stress and sadness. 

But having an open, supportive discussion with your children can help them understand, cope and even make a positive contribution for others.

Read more >

Easy-read news for children and young people

BBC Newsround is a great resource that provides useful information on Coronavirus aimed at children and young people to help them to understand more about the situation. 

If your children are wanting to know more, show them the Newsround website below for lots of easy-read information about Coronavirus and other news.

Read more >

Update from the Health Visiting Service

Due to the current concerns regarding COVID-19, Well Baby Clinics & Introduction to Solid Foods groups in Warwickshire have been cancelled by the Warwickshire Health Visiting Service from Tuesday 17 March for a minimum of 2 weeks.

If you do have any worries, large or small, speak to a Health Visitor by clicking the button below, using the Chat Health texting service on 07520 615293, or speaking to the Infant Feeding Team on 01926 626529.

If you have an appointment, please advise the health visiting team before the appointment if you, a family member or your child has a high temperature or a new, continuous cough.

More information >

Education related queries

For any parents with children with Special Educational Needs or Disabilities (SEND) we ask that you follow the government advice and communications from your school. The range of needs and conditions within this group will mean that decisions regarding attendance will need to be taken on a case by case basis, taking into account the local circumstances of the school.

For any education questions relating to Coronavirus, from early years to universities, contact the Department for Education by calling 0800 046 8687 or emailing

Children and Family Centres

To find up-to-date information on opening times and cancelled events at your local Children and Family Centre, visit their Facebook pages, listed on the WCC website here.

Information for partners and professionals 

Doctors of the World have created Coronavirus (COVID-19) advice for patients in 21 languages, which were produced in partnership with the British Red Cross, Migrant Help and Clear Voice. You can access the information in the different languages in Google Drive here.

The guidance is based on the government’s updated advice and health information and aims to ensure this important guidance reaches migrant and asylum-seeking communities in the UK.
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