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Friday 20 March 2020

Welcome to the Family Information Service newsletter

Visit the Family Information Service website for a wide range of information and advice for families with children and young people aged 0 to 25 across Warwickshire. 

For support, call the Family Information Service on 01926 742274 
(available Monday to Friday, 9am - 5pm)
Dear <<First Name>>,

To make sure that parents, carers, professionals and partners stay informed over the coming weeks, the Family Information Service newsletter will be issued on a regular basis to ensure that information and advice relating to Coranvirus (also known as COVID-19) is readily available and easy to access. 

There will be lots of information over the coming weeks to support you and your family.

In this edition of the Family Information Service Newsletter you will find more advice on COVID-19 (Coronavirus), school closures, what to do if your child gets free school meals, advice for if you're pregnant, information on food banks, activities and home learning for children and more.

If anyone you know would like to subscribe to the newsletter, they can sign up here
Coronavirus symptoms? Follow the national NHS advice here.
Warwickshire County Council local advice on Coronavirus

School closures

In response to the latest Government guidance to reduce the spread of COVID-19, schools and pre-school settings in Warwickshire will be closing today (Friday 20 March) to most families for an indefinite period. 

However, schools and settings will remain open to children of key workers and those who are vulnerable and free school meals will continue to be available to all eligible pupils 

For more information view the full guidance here.

Food banks and free school meals guidance 

Residents can apply to Warwickshire Welfare Scheme for help with food and energy.  This can be support with food parcels (food bank vouchers) or with credit for energy. It is not a cash benefit. 

If your child is registered for Free School Meals you can also apply for six weeks of support (in the first instance) to buy food whilst they are not at school.

Apply from Monday 23rd March 2020 by calling on 0800 4081448 or emailing
(If you're applying for free school meal support, you will be asked for each child's name, date of birth and a valid mobile number)

Volunteer at your local food bank

Foodbanks provide a lifeline for anyone in need of food and provisions to look after their families.  

Due to the generosity of people and retailers in the county, banks have enough stock at this present time but they do need extra volunteers to keep them running. 

If you have some time to support your local centre, Warwickshire Community and Voluntary Action (WCAVA) would love to hear from you. There has never been a more important time for everyone to think about what they can do to support their communities. 

Find out more >

Careers advice for young people

Prospects aims to deliver a remote careers advice and guidance service (as opposed to face-to face) to young people aged 16 and 17 who are Not in Education, Training or Employment (NEET)

Click the link below or call freephone 0800 7313219 (option 3 for Warwickshire) for more information.


Find out more >

Get support from ChatHealth

In these unsettling times parents, children & young people need support more than ever. Health Visitors and School Nurses are here to help in Warwickshire.

Health visiting text chat service offering advice and support to parents of preschool aged children 07520 615293

School Nurse Parentline text chat service offering advice and support to school aged children 07520 619 376

School Nurse ChatHealth text chat service offering advice and support to 11-19 year olds 07507 331 525

Early Years provider enquiries

Please send queries and questions in relation to early years education, statutory compliance and safeguarding to – this inbox will be responded to on a daily basis.

The business and sufficiency team will be operating in the same way and can be contacted by emailing:

Read more >

Coronavirus and your rights at work if you're pregnant

At the beginning of this week, the government advised that all pregnant women should take social distancing measures such as working from home, avoiding public transport and social gatherings where possible. 

The charity Maternity Action have put together a blog on your rights if you are pregnant and working during the COVID-19 outbreak. 


Read more >

Accessing WeLearn365 at home

Your child has access to a range of learning resources through WeLearn365. As well as tools for teachers to share content with your child, there are also many resources which your child can access themselves or with you in a home learning situation.

Access to WeLearn365 requires a username and password that must be provided by your child's school. 

For information on how to access WeLearn365 at home, click the link below.
Learn more >

Education queries relating to Coronavirus

For any education questions relating to Coronavirus, from early years to universities, contact the Department for Education by calling 0800 046 8687 or emailing


Activities ideas for families

The Scouts have provided great indoor activity ideas to keep learning and have fun indoors.
Check their website here

Moreover, you can download free "100 things to do inside" here , to keep yourself and your family occupied during these uncertain times. 

Clever Tykes have also put together some free print-at-home activity and colouring packs for 6-9 years. Each activity pack contains fun exercises to help children with their resourcefulness, creativity and positivity, available here
Affected services for families


From Monday 23rd March Wolston, Stratford, Warwick, Nuneaton and Atherstone Libraries will be open. All other Warwickshire libraries will close.
Enjoy free eBooks and more here.
Contact libraries here.

Children and Family Centres

Where possible, Children & Family Centres will remain open, however services will be limited and all group activities have been cancelled until further notice. For details on what support you can receive and the opening times, please see the Facebook page for your area here.

Health Visiting Service

Well Baby Clinics & Introduction to Solid Foods groups in Warwickshire have been cancelled by the Warwickshire Health Visiting Service from Tuesday 17 March for a minimum of 2 weeks.

If you have an appointment, please advise the health visiting team before the appointment if you, a family member or your child has a high temperature or a new, continuous cough.

Keep up-to-date with Warwickshire Family Information Service
Visit our webpage
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