This week we received a call from Sally* who was looking for advice on how to progress her request for reasonable adjustment when visiting her GP considering her specific disabilities*.
Sally had asked the practice manager at her local surgery to make the appropriate reasonable adjustments, but they were not carried out sufficiently to meet Sally’s needs.
In the first instance we suggested that Sally contacts the Equality Advisory Support Service (EASS) which offers independent advice for people with discrimination and human rights issues. We gave her the relevant website address and telephone number so she could raise her concerns with them and find out about making an official discrimination complaint on the grounds of her long-term health condition.
We then advised Sally to raise her complaint with her Clinical Commissioning Group (CCG) and then give her feedback to the Care Quality Commission (CQC). We provided all the necessary contact details.
As always, we finished the call by asking Sally to let us know if she needed any further help or information.
*name changed and details withheld for privacy
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