This week in the Patients Association Weekly News:
  • Coronavirus - get the latest information
  • From hospital to care - survey open for an extra week
  • Private healthcare - what if something goes wrong?
  • Patient Safety Congress - call for more patient advocates
  • Join our growing membership team
  • From the helpline 
 Coronavirus - get the latest information
If you are worried about coronavirus, the Department of Health & Social Care provides detailed information and advice for the public which includes:
  • current status in the UK;
  • information about the virus;
  • advice for travellers; and
  • diagnosis and analysis.
 To keep updated on all the latest news and developments, please visit their website.
Visit the website
From hospital into care - 
survey open for an extra week

Helping discharge a loved one from hospital and into care can be a stressful time and we are looking to find out just what the impact is on family and close friends. If you have been in this situation, then please take a couple of minutes to fill out this quick survey and share your experience. Thank you.

Take the survey
Private healthcare - 
what if something goes wrong?

There are occasions when patients are unhappy about the care and treatment they receive with their private healthcare and want to make a complaint. We recognise that good practice in complaints handling is vitally important, and we have been working with ISCAS* to improve how information about the means to escalate a complaint to the independent sector is communicated to patients. 

Recently we supported ISCAS in preparing a guide for patients wishing to make a complaint in the independent healthcare sector which we think you will find useful if you find yourself in this situation.

*ISCAS is the Independent Sector Complaints Adjudication Service who provide independent adjudication on complaints about their subscribers. It is a voluntary subscriber scheme to which most independent healthcare providers subscribe.

Read the guide
Patient Safety Congress - 
call for more patient advocates 

The Patient Safety Congress takes place over two days – 13th and 14th July – and brings together over 1,000 people, all with an interest in helping to transform patient safety. Speakers will include national leaders, policy makers, frontline innovators and patient advocates, and we are working with them to ensure that every session includes patient representatives sharing their thoughts and experiences.

Have you got a story to share and would like to be involved? If so, the organisers would love to hear from you for consideration in the programme.  Please contact us at and we’ll share your details. Thank you.

Join our growing membership team - it's free! 

Did you know that receiving Weekly News doesn’t necessarily mean you are a full member of the Patients Association? One of our main goals for the next couple of years is to substantially increase our membership numbers, and we’d love it if you would consider joining us.

Why become a member?

Our members make us what we are and provide us with the vital information and patient feedback we need to develop our work.

Membership brings key additional benefits. As well as receiving Weekly News and taking part in our surveys, you will be sent a quarterly newsletter, by post or email, and be able to attend our AGM.

Our membership is free because we want as many people as possible to join.­ The more people we have in our team, the more powerful our work is and the louder our patient voice.

Join today – it only takes a minute

All the details of our membership and how to join are available on our website, please do take a look. 

Membership details and application

Spread the word!

If you are already a member then maybe you could help us spread the word. Have you got any colleagues, friends or family who you think might be interested in becoming a member? If so, then please share the link to the membership details and application form.

Thank you – together we can grow our team as far and wide as possible. 

From our helpline

This week, our helpline received a call from Judith* phoning on behalf of her brother and sister-in-law. They have been living in Chile for the past five years and intend to return to the UK for a visit. Judith was wanting to find out about their entitlement to NHS treatment and care while they are here, particularly as her sister-in-law is currently undergoing chemotherapy.  
We advised Judith that the NHS is a residency-based healthcare system and that although her relatives would be entitled to free emergency care, they would not be entitled to care of a non-emergency nature. As her relatives are not permanently resident in the UK, they may be charged for any NHS treatment they receive.
We then directed Judith to the NHS website where she would be able to find more detailed information and suggested she phone the Overseas Healthcare team for further advice.
*Name changed for privacy

Visit the NHS website
What our team is reading this week
More coronavirus cases likely in the UK
NHS red tape slashed to boost patient care
Call for more nursing apprenticeships
Royal college failed to carry out hundreds of background checks
Overwhelming and terrifying – the rise of climate anxiety

About Us

Our vision is that health and social care will be delivered in a way that meets every person’s health and social care needs.

Our mission is to give effect to the patient voice, to improve patient experience and support people to engage fully in their own care. Find out more about our values on our website

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The Patients Association is a registered charity in England and Wales (1006733).  A company limited by guarantee.  Registered company in England and Wales (02620761)
Registered address:  P Block, Northwick Park Hospital, The North West Hospitals NHS Trust, Watford Road, Harrow, Middlesex, HA1 3YJ

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