Our helpline team often handle calls about dentist care. This week Paul* phoned us as he was very concerned and disappointed with the care he had received over treatment for a new denture.
Paul had a partial denture made for him for which he paid the standard NHS charge. During his appointment and immediately after the denture had been fitted, he suffered great discomfort. It just didn’t feel right and caused very sharp pain. Paul alerted the dentist who then made some satisfactory adjustments and Paul left the dentist practice assuming all was well.
However, a few days later the discomfort and sharp pain returned. Very distressed and worried about what to do, Paul called us for advice.
We assured him that he was absolutely entitled to have dentures that were comfortable, and we advised him to make another appointment with his dentist immediately to alert her to the pain he was suffering and get it rectified as soon as possible.
We then advised him that if the dentist failed to sort out his problem, he could get further support and advice from the Oral Health Foundation, for which we provided the contact details.
As we do with all our callers, we asked Paul to contact us again if he needed additional advice or information.
*Name changed to protect privacy
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