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In this week's newsletter: How To Design Buyer-Centric Marketing Machines
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Scale Smarter #209
by Edwin Abl

Gartner suggests that 77% of B2B buyers state that their latest purchase was complex and challenging.

The customer's buying journey is harrowing.

Here's why. 

Now, on to this week's ideas...

 

Hey, it's Ed, and welcome to the weekend. Thank you for reading the Scale Smarter Newsletter — a once-a-week briefing with ideas from me, SaaS GTM insight and mindset tools for everyday life. This newsletter aims to provide you with actionable information in condensed form.

IDEAS FROM ME  📈

1. Why Sales Led Growth Doesn't Work and What to Do About It

This step-by-step guide for scale-ups shows you how to get serious about the marketing engine and not be frustrated by sales-led growth. 

Create Demand 
1. Define a unique POV 
2. Hire into product or marketing
 
Orchestrate GTM Funnel 
3. Systemise your revenue funnel 
4. Build out resource structure 

Scale-Up Execution, People and Capabilities
5. Hire Sales People
6. Hire The Right Sales People
7. Align "One Comms "Engine"

Full breakdown

2. How to think about efficiencies in your marketing budget: Many CEOs and CMOs I'm talking to feel like there's still a lot of opportunity to be more effective and efficient in what they DO have control of - smarter segmenting and targeting, more effective messaging, launching new products or to new audiences, using their data to inform decisions better, running more integrated campaigns to help marketing and sales sell better together. In essence, go tighter on alignment; building the machine is based on alignment. 

3. Five "MAGIC" questions from a leading Silicon Valley Coach

Need help to find a stella coach to motivate yourself or the team. Well, look no further, as you can do it yourself. Here are 5 "MAGIC" questions stolen from a world-class coach that helps you build connection, performance and motivation. 

👉 HOW ARE YOU FEELING ABOUT YOUR LIFE AT WORK?
👉 HOW ARE YOU FEELING ABOUT YOUR WORK-FROM-HOME SET-UP?
👉 HOW ARE WE PERFORMING AS A COMPANY?
👉 WHAT IS IT LIKE TO WORK WITH THE REST OF THE TEAM?
👉 WHAT IS IT LIKE TO WORK WITH ME?
 

 

SAAS GTM  📈

4. What Type of Marketer Do You Need for Each Growth Stage 

You'll learn to focus on the right profile for your growth stage. Many of my clients are currently looking to hire for FY23, either in a Fractional or Permanent capacity. I wrote about what type of marketer you needed for each growth stage a few months ago.

5. The Likeable Brand (or person) 

From the archives: I have always held this belief (when brand building for SaaS), you need to consider the concept of "building a likeable brand". I made up or copied it from somewhere, but I am unsure where. You can see how I wrote about that in 2018 here. 

Seth Godin's The likeable brand (or person) take more simplistic; he calls out, "It's simple: Like your customers, and they're more likely to like you back." An interesting perspective is how to build engagement with your customers or audience. 

6. How To Analyse Your Revenue Resiliency 

Net Retention being is a *key VC metric* you need to focus on. Here is a Predictive Churn Indicator Methodology: A practical tool to analyse revenue streams' strength for B2B startups. 
 

 

MINDSET  🧠 

7. Why Not Test Out Regret Minimisation?

To maximise your long-term happiness, prioritise the projects you’d most regret not having pursued by the time you’re old and looking back at your life.

It all starts with a question:
In X years, will I regret not doing this?

A QUOTE 💡

 
 

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One more thing... Thanks for reading.

Enjoy your day. And if you like this newsletter and want to support it, forward it to a friend 🤝, tweet me 👏, or if you’re seeing this newsletter for the first time, you can subscribe here.

Thanks, 
Ed 

 

🤔 How To Design Buyer-Centric Marketing Machines

Building a marketing machine is aligned with your sales process.

Most get it wrong.

Gartner suggests that 77% of B2B buyers state that their latest purchase was complex and challenging.

The customer's buying journey is harrowing.

Why?

You create the sales process through an internal lens.

It's self-serving.

You are not thinking about the buyer.

They do NOT want:

- An SDR "qualifying" call.
- An SDR to AE hand-off process.
- An AE call that repeats conversations.
- An AE over-selling and offering no-value add. 
- An AE DEMO for 60 minutes focused on features.
- An AE chasing and creating "timelines" for closing that quarter.

Least of all, do they want to be taken through a rigorous sales methodology process poorly implemented.

What they want:

- They value a personalized journey that proves your ability to solve problems quickly.
- They want an intelligent interaction that builds rapport and engagement.
- They seek clarity on what sets you apart from other vendors.
- They desire a confidence-building, insightful and trusting experience.
- They expect an easy and hassle-free pathway to start.
- They want to fill their knowledge gaps and find a supportive partner to be in the trenches with them.

Most of all, they want the final parts of their knowledge gap filled with what they can't find themselves. They want to connect with someone who will be a partner to help solve their challenge.

Most sales and marketing teams in companies organise activity around a linear pipeline, seeking to move opportunities from one stage to the next.

It's a parallel process, not a serial one.

To build a marketing machine that converts into revenue, you must design marketing and sales processes around the buyer.

Not for your linear view of the world.

 

PRODUCTS

Want Me To Show You How To Build A GTM Playbook 1-ON-1?

Pitch: I'll give you proven playbook templates used by fast-growing teams and my experience scaling B2B marketing machines.

Take it for a test drive

 

CAN WE WORK TOGETHER?

This newsletter is my passion project. I hope it helps you gain deeper insight and equips you to learn at the pace needed to keep up. Many readers have asked about how we can work together. In case you’re interested, I do three things.

(1) DUE DILIGENCE: Demand Karma helps B2B SaaS VCs validate investments, benchmark capabilities, and supercharge the 100-day plan—companies love complex, customers love simple, and VCs love that we make it simple.

(2) GTM COACH: Retained advising at funded scale-ups. A simple monthly fee. Helping CEOs build a scalable marketing machine. I'll help you fix your biggest challenges.

(3) MENTORING: Monthly coaching for marketing teams, CMOs / CROs / VPs, revenue teams and CEO insights for solving GTM problems. 

If you’re interested, let’s jump on a call to see if you’re a good fit. 

Click here to schedule a call.
 
Copyright © 2023 Edwin Abl, All rights reserved.

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Edwin Abl · 32 Lavender Sweep · London, London SW11 1HA · United Kingdom