MAY 2016
“You've got to work hard for your success, and you've got to have a steady presence. That's the secret.”
I never thought I would quote Kid Rock, but we at EMO Trans know how true this is. 
On a recent trip to Asia, I visited our EMO Shanghai office where Frank Sun and his management team have shown that working hard can produce great results in a short time. Our entire EMO China management team converged on Shanghai to participate in the EMO China Management Summit and I had a chance to meet with all of them. The YTD results are impressive, and we agreed on a strategy to ensure our continued success into the future. We are planning to open 1 or 2 additional offices later this year.
I joined Tom Bayes, Director of Route Development, at the opening of our Malaysia office on May 16. Eric Tham, Alex Tan, and Yungnan Tan are leading an experienced, dynamic, and motivated staff of 7. Malaysia is a great market, and we are well-positioned to take advantage of myriad opportunities.
Before returning home, I visited our EMO Logistics Japan office and met with Sayuri Shigeta, our recently promoted Managing Director. Sayuri leads an all-female team, and they are doing a fantastic job.
The U.S. economy keeps plodding along; however, global volatility is very high. Our airline partners are making good profits due to lower fuel costs and strong passenger traffic. Ocean carriers, on the other hand, are not doing well primarily due to over capacity. A couple of major lines are undergoing restructuring, and we expect several mergers in the near future. Several freight forwarders are also on the auction block, and it must be discomforting to their customers and employees.
Our April results were excellent, continuing a trend since the beginning of the year.  We are fortunate to be privately owned and have the luxury to pursue a long-term strategy and not be overly concerned with short-term results. We place a tremendous value on the loyalty of our clients, business partners and employees. Thank you.
We hope you have a great Memorial Day weekend with family and friends. I encourage you to find some time for quiet reflection and honor those who have served our country.

Best regards,

Marco Rohrer
President & CEO
It is with profound sorrow that we share the sad news of Joan Burford’s passing. Joan was a former partner of EMO Trans Australia.
I met Joan for the first time back in 1988 when EMO Trans Australia opened under the leadership of John Burford (Joan’s husband) and Brian Gaynor. Joan was working in our industry but for a different company. It was an exciting time building up the new office, and we became good friends.
Sadly, John passed away much too early and Joan took over his position together with Brian. She later partnered with Herbie Brenner. They jointly further developed EMO Australia. The strong foundation laid by John, Brian, Joan, and Herbie has enabled further expansion in that region. 
We admired Joan’s professional expertise, her steadfast determination and positive, fun loving attitude. Her leadership qualities and integrity were always evident. 
I vividly remember the many discussions and the enjoyable times we had during our meetings in Australia, as well as those during the EMO global events.
The last time many of us saw Joan was at the EMO Trans 50th anniversary celebration in Stuttgart last September, and she was as spunky as ever. True to form, Joan enjoyed and celebrated life; she loved to travel and after the 50th anniversary, she continued her journey on a European river cruise.  
The EMO Trans Organization mourns Joan’s loss, and our thoughts are with her family, together with the EMO Trans Australia team.
Joan will be sorely missed and always remembered. 
Deepest sympathy,

Jo Frigger

Did you know that, in addition to this newsletter, EMO Trans also sends out Importer and Exporter Updates? These are time-sensitive notices about everything from rate changes to weather disruptions to SOLAS updates. We want you to stay informed! If you’d like to sign up for these Updates, please click the Subscription Preferences link at the bottom of this newsletter, and check the boxes for Importer and/or Exporter Updates.
We are pleased to shine the spotlight on Jane Fucci as this month’s Success by Performance Star! Jane is the Ocean Export Manager for the Boston branch. Customers and colleagues appreciate her commitment to excellence in her job. â€œJane is diligent and responsive, and she provides solutions to our clients, our overseas partners, and internal colleagues. Her prompt and accurate communication, even during ‘off-work’ hours, exemplifies our core value of Success by Performance,” says Ajay Donde, Route Development Manager for USA/Middle East. â€œBoston has a gem in their midst!” A Dubai-based partner recently expressed their appreciation for Jane’s attention to detail: “I just wanted to share that Jane is a wonderful person when it comes to communication with our colleagues. She is very responsive.”
Branch Manager Bob Waldron echoes those sentiments. “EMO Trans’ business is built on relationships and trust, and Jane exemplifies those values with each customer. She works tirelessly every day to make every ocean move work smoothly. Her customers respect and like her,” he says. “Jane’s a stickler for detail, honest, and has a great sense of humor. I am fortunate to have her and remind her of that frequently!”
Congratulations, Jane, on your excellent work and for embodying EMO Trans’ Success by Performance philosophy!
Launched in 2015, EMO Logistics Japan is one of the newest members of the global EMO Trans team. With its experienced staff focused on the highest level of customer service, the office is fully equipped to provide international expertise for all global and domestic shipping needs. 
EMO Logistics Japan’s services include:
  • Ocean freight – Full Container Loads (FCL), Less-than-Container Loads (LCL), consolidations, port-to-port, and door-to-door
  • Air freight – Consolidations, direct to consignee, charters, hazardous materials, airport-to-airport, and door-to-door
  • Out of gauge and specialty project cargo
  • In-depth knowledge of local documentation procedures and Customs
  • Compliance with global security standards
Sayuri Shigeta, the newly named Managing Director for EMO Logistics Japan, says that the office is excelling at handling oversized shipments, including crating and moving oversized projects to ocean ports and airports in the U.S., China, and Europe. The office is also in growth mode. “We’re focused on gaining global Japanese accounts, developing business within the worldwide EMO Group, and expanding our expertise in the growing machine tool industry here in Japan,” she says.
Sayuri credits the strength of the EMO network and the office’s reputation for positive service as reasons why customers seek out EMO Logistics Japan. “Our freight forwarding services are tailored to each customer,” she says. “Even with the most urgent delivery dates, we’re proving to them that we can deliver the arrangements they need. Customers are very satisfied with our service and the high quality communications we maintain between our office and suppliers.”
Pictured at the Tokyo office: Ayumi Yamada (air operations), Hitomi Kitamura (accounting & HR), Sayuri Shigeta (Managing Director & Sales), Asami Shiobara (ocean export operations), and Eri Kamiya (ocean import operations).
EMO Trans Opens New Office in Malaysia

EMO Trans is pleased to announce that EMO Logistics Malaysia Sdn Bhd opened on May 16.
This newest member of the global EMO Trans team combines strong customer service individuals and logistics experts in air, sea, and supply chain management to meet client needs in Southeast Asia.
“Malaysia has a vibrant, fast growing economy and our new office will be a very valuable addition to the EMO Trans network,” says Jo Frigger, Chairman. â€œOpening an office in Malaysia is in line with our global strategy to expand, where necessary, to serve our clients’ needs,” adds Marco Rohrer, President and CEO.
EMO Logistics Malaysia is headed by Eric Tham, Managing Director, Yung Nan Tan, Operations Director, and Alex Tan, Sea Freight Director. Pictured above: Marco and Tom celebrate the opening with the Malaysia staff: Front: Mickey, Eric, and Jacqueline. Back: Iven, Yung Nan, Linda, Marco, Tom, and Alex.
Happy Retirement to Houston’s Gerd Knaak

After nearly 23 years as Houston’s Ocean Export Manager, Gerd Knaak recently celebrated his retirement surrounded by his EMO family.
Gerd began his career in freight forwarding with a large German forwarder in Hamburg, Germany more than 50 years ago. In 1972, he transferred to Calgary, Canada, then to Houston, Texas in 1975. He joined EMO Trans in 1993. Gerd was honored with a luncheon on Thursday, May 12.
“I have enjoyed the daily challenges, the visits with customers, job site surveys, and attending loading of cargoes,” he says. “I will miss my coworkers, talking and joking with my colleagues, and even just the view from my office window seeing the planes take off from IAH. I want to say thank you to EMO Trans for 23 years of working with nice people, pleasant surroundings, and the security one feels within this company. Farewell to all whether you know me personally or by phone, e-mail or otherwise. All the best!"
“I want to wish Gerd a great start in his 'second life', a well deserved retirement,” says Regional Manager Walther Borchers. “He has been the longest-employed staff member here in the Southwest Region. We thank him for his great service to EMO Trans and wish him many more years of health and happiness at home with his wife Carol. So long Gerd…thank you!”
Gerd plans to spend the early days of retirement without specific plans, but his future free time will be filled with gardening, riding his bike, morning workouts, reading good books, and watching soccer games.
Atlanta Celebrates Red Nose Day

Have you heard about
Red Nose Day? On Thursday, May 26, organizations and individuals around the world raised funds to build awareness and resources for children living in poverty. “Atlanta’s Billing/Accounting department recently celebrated Red Nose Day early because we were all in the office at the same time and able to be together for this picture,” says Billing Department Supervisor Marci Perkins.
Contributions to Red Nose Day provide everything from meals for children living in homeless shelters to antibiotics, medical supplies and eye exams, to books and activities.
Mobile Branch Manager earns MBA

Congratulations to Greg Zieman, Mobile’s Branch Manager, for obtaining his MBA from the University of South Alabama on May 7. His final semester’s presentation, “Industry Strategic Analysis: Freight Forwarding”, covered a broad spectrum of political, economic, cultural, technological, and regulatory issues facing the industry.
Veronica Aviles is the newest member of the Los Angeles sales team. JFK's Exports department welcomed Daniela ParvuMatthew Pierce joined Atlanta's Air Exports team. Melinda Parker joined Atlanta's Ocean Exports and Financial Services team.
The Detroit branch reports that some employees have shifted or taken on additional roles. Stacey Underwood is now Ocean Manager for the Detroit branch with full responsibility for both Imports and Exports. She formerly acted as Ocean Export Manager. Kim Barrett moved from brokerage, air and ocean Imports and will now focus solely on ocean imports. Dominick Krstovski, in addition to handling ocean exports, is now involved with ocean imports and handling a key account for the branch. Patty Mulkey is now working on sales retention and new sales, in addition to handling ocean exports and imports. 
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U.S. Customs and Border Protection (CBP) published a
Federal Register Notice (FRN), 81 FR 30320, to announce the Automated Commercial Environment (ACE) as the only system for submission of Food and Drug Administration (FDA) Data.
Please be aware of upcoming mandatory dates:
  • 5/28 – Entry types 01,03,06,11,23,51,52 must be filed as ACE Cargo Release with no Partner Government Agency (PGA) data or if the entry contains NHTSA_APHIS-LACEY.
  • 6/15 – All FDA, NHTSA and APHIS-LACEY will be mandatory to be filed as ACE Cargo Release for entry types 01,03,06,11,23,51,52. Additionally, all remaining entry types will be available on 6/15, except for entry types that contain quota (02, 07,12,21,22,31,32,34,38), must be filed as ACE/ACE.
  • 7/23 – All entry summary and cargo release, those listed above including quota, must be processed in ACE.  No FCC data will be required after this date.  CBP plans to reject all non-ACE entries and entry summaries after this date.
CBP is working with the PGAs to get a more concrete schedule for when the remainder of the PGAs will be online this summer. Here is the CBP link for mandatory dates:

Useful links:
Bureau of Industry & Security
U.S. Census Bureau’s Foreign Trade Division
Customs and Border Protection
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