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echnology Tips
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Spotlight on Success
Compliance & Customs
Notable Anniversaries


Another year has quickly passed and upon reflection, it has been a good one, with positive results for the entire EMO Trans organization. We must be thankful for the continuous growth of our company and the perseverance of our people under sometimes challenging circumstances.

In 2013,
  • We saw the implementation of a new IES IT system in the USA and Canada. 
  • In Australia, our Brisbane office (now 100% EMO owned) moved into larger facilities with warehousing on premises. EMO Australia acquired majority shares in our partnership with EMO New Zealand, and also under Australian leadership, we opened an office in Papua, New Guinea. 
  • EMO Trans Canada expanded their services to now include brokerage as EMO North Customs Brokerage.
  • Our representation in Chile grew with the opening of a new office in Antofagasta. We have strengthened our operation as well as our sales team in Santiago.
  • The office in Shanghai, China moved to larger facilities, and we now employ a team of 5 for sales and customer service. 
  • EMO Trans France grew and had to hire additional personnel for both administration and operations; the office is in the process of implementing the new IES IT system. 
  • Our German colleagues are strengthening their relationship with new partners in Asia and in the Middle East, and we wish our dear friend, Axel Polenz, continued recovery. 
  • EMO Trans Korea has once again produced excellent results in 2013.
  • Our Peru office welcomed a new Route Development Manager, Ricardo Parra, who we anticipate will grow our business development in that country.
  • Here at home in the USA, we continue to expand with new domestic offices in Minneapolis, Raleigh, and soon in Charleston, South Carolina. In early 2014, we will open additional offices in Europe.
Based on everyone’s hard work and excellent service, including our well organized international network of partners, we continue to secure a growing customer base. The hard work and loyalty demonstrated by our employees is a prime example of people taking pride in their job and for that I thank all of you. Success by Performance and by unity of action.
The year also ends by saying goodbye to Olen Wood as he begins a new chapter in his life with retirement. We express great appreciation for his contributions to EMO Trans and the milestone achievements over the years. He will be sadly missed, and we all wish that his tomorrows are filled with good health and happiness. 
With Marco Rohrer appointed as President – EMO Trans USA, a new era has begun. His energy, experience, and vision for the future will guide EMO Trans to continued growth and prosperity. Over the past few months we have also made other announcements, promoting a number of our colleagues into significant positions in the U.S. and emphasizing our forward development with the next generation moving into place. I have always said that we must have a well-structured mix where experienced managers support and guide the next group of leaders to success. This also means that we have to attract new young talent to seek a career in our industry.
This Christmas, the Frigger celebrations will take place in the UK and New York. Jenni, Paul and Maya will spend the holidays with the Latham family in London, while Sven, Annie and Lucas enjoy Christmas with Karin and me on Long Island. Can’t wait to see Lucas’ big eyes at his 1st conscious experience of Christmas, looking in wonderment at the tree. 
My personal warm wishes and heartfelt thanks to the entire EMO family, our worldwide partners, and supportive customers. Wishing happy holidays, Merry Christmas and all the best for a healthy and prosperous new year.
Jo Frigger

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Olen Wood Reflects on Retirement

After nearly 30 years with the company and the last six as its President, I’m retiring at the end of this month. Limits of time and space allow only a hint of the countless moments of pride and enjoyment that my time here has provided.
In late 1983, I traveled to New York to meet Jo Frigger to discuss opportunities available at EMO Trans. Having been part of much larger multinational logistics companies, I was tired of their impersonal culture and inflexibility. My goal was to work for an organization where every single employee was considered important and the value of long-term customer relationships was part of its DNA.
Jo and I talked for several hours that day and finished up over a nice Japanese dinner. We are from vastly different backgrounds – he grew up in the devastation of post-War Germany, while my roots were in the rural South of the ‘50s and ‘60s. We discovered, however, that we shared common beliefs about the kinds of principles and values a company should hold dear. By the end of the evening, I knew EMO Trans was going to be my new home.
In early 1984, EMO Trans USA had half a dozen offices, and I was the fourth employee in the recently opened Atlanta branch. We focused on air freight, and our primary market was Germany. Today, we have 30 offices here in the States, Atlanta numbers more than 80 staff, and we have our own operations in 11 countries. Our service capabilities have grown to include ocean freight, contract logistics, 3PL activities, Supply Chain Management, project logistics, financial services, compliance consulting, and more. Growth continues with our services and in the Global Network. While Germany remains a core market, development around the world has made Asia, the Indian sub-continent, South and Central America, the Middle East, Africa, and our North American neighbors major trading partners. We have exceptional teams in place in all these markets. The company is in excellent condition in all areas, making it easier to step away. Business is very strong; as Jo noted in the November newsletter, October was a record month. The recent promotions, all of which have been consistent with our policy of promoting from within, bring new energy and perspective. Initiatives are being implemented that will serve to keep us positioned as an industry leader.
It’s been my privilege to spend the last three decades assisting in the growth, expansion, and success of EMO Trans USA and our global network. Along the way I’ve had the great fortune to work with individuals of the highest caliber as colleagues, customers, and service partners. Many relationships that began in the course of conducting business have evolved into friendships that will continue into the future. 
My thanks to Jo for all the confidence and support he’s given over these years. To each of you, I extend my deepest appreciation for your many acts of inspiration, assistance, and encouragement. Without you, there would have been no “Success by Performance”.
Olen Wood

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Olen Wood Retirement Celebration

On December 6, a dinner was held at the Westin Atlanta Airport to honor Olen Wood’s retirement and his 30 years of service to the company. In addition to good food and conversation, the evening afforded the opportunity for many EMO Trans folks to share their memories of working with Olen.

Below left: Olen Wood chats with Donna Amendola and Lynn Derbin. Below right: Kathy Miller (second from left) greets three of Olen's children: Lauren Middour, Nick Wood, and Rachel Wood.

INTERNATIONAL FOCUS: Middle East Prospects Looking Strong

Middle East Route Development Manager Ajay Donde made an on-the-ground visit in November to Dubai, Abu Dhabi, Sharjah, Doha, Jeddah, Riyadh, Dammam, and Bahrain.
He reports back that the markets in the Gulf Cooperation Council (GCC) states are gearing up for significant growth. With Dubai nominated as the EXPO 2020 city, business in the region, including neighboring Abu Dhabi/Shariah, is expected to jump exponentially. “Construction of new townships, hotels, and infrastructure is taking place. Most Middle East projects employ many products from the U.S. and Europe, so this should bode well for exports from those countries,” Ajay says.
Prospects are looking good for other cities as well. Doha has been awarded the FIFA World Cup, the world’s largest football event, in 2022. There are early signs that the redevelopment necessary to host such an event is in the works. Saudi Arabia, due to its sheer size and population, continues to make it a natural magnet for business. While the country’s efforts to rein in illegal immigrants have had an impact on production in some factories, other companies have been able to flourish by operating within the stricter laws. “Saudi companies tend to import more from U.S. than rest of the world, which should be a positive sign for growth,” Ajay explains.
Prior to Dubai’s rise to acclaim, Bahrain held the title of business capital and is still a hub of financial activity. Only an hour away from Dammam, Bahrain is a weekend hotspot for many Saudi citizens and, therefore, promising for consumption business.
Ajay is also happy to report that the Consol Pallet Program to DOH/DXB/KWI/BAH has been well received, and he and his team are working on developing similar programs that serve the West Coast.


Pictured left: â€œOne of the days in Riyadh, we could not do a single sales call due to flooding and rains. Because there’s no regular rainfall, the drainage system is not adequate," Ajay says. "When it rains, all underpasses and roads become rivers.”

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Due to ongoing business demand, EMO Trans will reopen its projects division, Project Logistics International (PLI) effective February 1, 2014, with Michael Horn as its Managing Director. He will remain in the Chicago area but move to a new office location. More information regarding the new building address and the PLI team will be forthcoming in January. 
Effective January 1, Darren Walton will be Branch Manager of the Chicago office, and Belinda Hamilton will be promoted to Branch Manager for Cincinnati. Darren has a proven record of success with his background as Route Development Manager, USA – Middle East and Branch Manager of the Cincinnati office. Belinda is a licensed Customs Broker and has been with EMO Trans Cincinnati since inception. Both will continue to report directly to Uwe Kaeding – Regional Manager, Midwest.

Tom Brown has been promoted to Vice President – Global Accounts & Strategic Development. With his experience and nearly 29 years with the company, he has successfully built our business in the Northeast region. In his new role, Tom will continue to guide the EMO organization and our network partners in assisting with the growing demand of our accounts to provide customized solutions in transportation, logistics and Supply Chain Management. Through this position, we will ensure global growth, continuity, and excellent service. Tom’s responsibilities will also include assisting Jo Frigger in building our worldwide network and securing new key customers.

Simon Tooley
will be promoted to Regional Manager – Northeast.  Simon has been with EMO Trans since 1990, when he was hired by Tom Brown as Branch Manager for the Hartford office. During the last three years, as Director of Operations, Simon has been extensively involved with the IES IT implementation. With his knowledge of the region and operations, he will continue to grow and develop business in the Northeast.   
Tom and Simon will assume their new roles on February 1 and remain based in the Hartford office. 

EMO Trans Baltimore has moved! The new office totals 8,100 square feet – nearly twice the size of its previous office! EMO Trans Baltimore’s new address is 7525 Connelley Drive, Suite G, Hanover, MD 21076. Phone and fax numbers remain the same at (410) 590-9640, (410) 590-6229 (Import FAX)
 and (410) 590-6110 (Export FAX).

Pictured in the Export picture: Left:  David Jubar (newest member of the team), Center: Mark Johnson, Right (closest):  Mark Perrego. Pictured in the Import picture: Left: Jessica Snyder, Right: Jen Hall. 

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SPOTLIGHT ON SUCCESS                
Kudos to EMO Trans Detroit from Housey Pharma

I wanted to take a moment and thank you for the efficient and professional manner in which your company handled the customs clearance and delivery of our recent purchase of pharmaceutical equipment from a manufacturer in Shanghai.
Your group did a superb job of handling all aspects of the matter from start to finish, from clearing customs at Detroit Metropolitan Airport (despite an intervening government holiday) to shipment of the sensitive 300-lb. electronic instrument from the airport to our laboratory facilities in Southfield, Mich. ahead of schedule.
The delivery driver did an excellent job of moving the crated instrument up to our second floor laboratories without damaging it or marking the hallways of the building along the way. He also went above and beyond expectations in assisting our laboratory personnel to get the crated instrument positioned in the labs.
It is refreshing to find a company that can do what they promise to do in a timely, efficient, and cost-effective manner. We will certainly use EMO Trans in the future for our international shipping needs.
                                                                                                             - Gerard Housey, MD, PhD

EMO Trans Houston Ships Karts for World Championship Race

Working with its partner in Austria, ACS Logistics, EMO Trans Houston was awarded shipments for the 14th Rotax MAX Challenge Grand Finals in New Orleans, La. November 13-16. The event brought together 288 of the world’s best kart drivers from nearly 60 nations. “With many of the big names in Indycar, NASCAR, and Formula 1 getting their start with the kart series, it’s very likely that at least one driver who attended the Grand Finals 2013 will become a big name in motorsports soon,” says Thomas Sticht of ACS.
Houston branch manager Elaine Stevens explains the careful handling necessary to assure that the karts arrived on time for the event. “We successfully handled 16 import containers and various LCL and airfreight shipments to our motorsports client in Louisiana,” she says. “The shipments arrived from Austria, Germany, France, and Italy with strict deadlines for deliveries.” EMO Trans Houston arranged for cranes to offload the containers onto the ground at the racetrack in a specific configuration to be used as storage units during the races. The shippers set up a "tent city" around the containers and distributed the karts to drivers. “Robert Gumpenberger of BRP Austria shared with us that when the race was held in other countries, they had delays of two and three days,” Elaine says. “In New Orleans, despite government shutdowns and some customs issues, everything was handled perfectly on time. The customer was very happy.”

EMO Trans was represented onsite by Elaine Stevens (Houston), Gerd Knaak (Houston), Walther Borchers (Houston), Robin Finke (Atlanta), and Thomas Sticht (ACS Logistics, Austria).

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The EMO Trans El Paso team: first row, left to right: Sara Rangel, Brinne Ornelas, Elizabeth Meza, Jennifer Sosa, Jessica Gonzalez. Second row, left to right: Ray de la Rosa, Ernesto Yoshimoto, Eder de Santiago, Junior Armendariz, Alex Cruz. Third row, left to right: Alonso Sanchez, Oscar Diaz, Juan Sosa, Martin Cervantes, Jose Armendariz.

A city as uniquely diverse as Texas itself, El Paso has one of the world’s biggest conglomerations of people living in a border region. With more than three million citizens, this booming ‘borderplex’ brings together two nations and three states (New Mexico, Texas, and Chihuahua).
EMO Trans El Paso is well positioned geographically to take advantage of its proximity to the Maquiladora (manufacturing and assembly) industry of sister city Juarez, Mexico. In fact, the “Maquilas” are Mexico’s third largest revenue source behind oil and tourism.
EMO Trans El Paso’s key accounts include electronics and high tech components, aerospace, metal detectors, and packing materials. Its very customer service-driven culture has helped the branch make great strides in the market. “We’ve only begun to scratch the surface in terms of opportunities around El Paso,” explains branch manager Ernie Yoshimoto. “We have a very good product that we can sell to multinational companies. The outlook for the market is getting better as many production companies are repatriating into the Americas from China, and the automotive industries continue to recover. EMO El Paso should be in a good position to capture more business for companies looking for a strong 4PL provider.”
EMO Trans El Paso’s wide range of services includes even providing door-to-door service where goods are delivered to the production facility, and EMO Trans can facilitate kitting, reworking, and reverse logistics. “We’re not just a transportation company. We consider ourselves more of a 3PL/4PL provider,” Ernie explains. “Our customers like the fact that they can call us any time to ask for special services, and they have flexibility in setting their schedules.”
Good, old-fashioned honesty and transparency also win EMO Trans El Paso lots of fans. “Customers can see that we’re always going the extra mile, and we always have a ‘Plan B’ in place in case something unexpected happens!”


Get to know El Paso:
  • Located directly off Interstate 10 (which runs all the way from Los Angeles, Calif. to Florida), El Paso is an easy connecting point between the Western and Eastern United States.
  • Its desert-like climate it is similar to Pakistan and Iraq; for this reason, Fort Bliss has become the largest military base in the U.S. for its training operations
  • One in four people in the El Paso area work for either the federal, state, or local government.
  • EMO Trans El Paso has been open 15 years and has 15 employees. With nearly 14 years of service, Ernie Yoshimoto has been with the branch the longest.
  • El Paso’s closest ocean ports are in Houston and Los Angeles, CA – Long Beach. The branch is served by six airports: IAH – Houston International, DFW – Dallas – Fort Worth, LAX – Los Angeles International, PHX – Phoenix, ELP – El Paso, and CJS – Juarez.

Pictured below: EMO Trans El Paso team members hard at work.
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GRIs Coming January 15
The following General Rate Increases (GRIs) have been announced for January 15, 2014:

For Far East (except India, Sri Lanka, Pakistan, and Bangladesh), S. Africa, and Middle East to USA and Puerto Rico:
USD 240/20' container
USD 300/40' container
USD 338/40' high-cube container and reefer container
USD 380/45' high-cube container

For India, Sri Lanka, Pakistan, and Bangladesh to USA and Puerto Rico:
USD 260/20' container
USD 325/40' container
USD 366/40' high-cube container and reefer container
USD 411/45' high-cube container

Given that the GRIs are slated for the future, it's not yet clear how the market will respond and if they will actually be implemented. It's not uncommon to see carriers soften up only hours before implementation. With this in mind, we might not see reductions until closer to the effective date.
Don’t be taken hostage by ransomware!


Ransomware is one of the latest cyber threats, with ‘ransom’ being the operative word. It literally holds you to ransom until you pay money to be released.
Spread via email, ransomware can move quickly across your company’s network and make your spreadsheets look like the picture you see above – scrambled! But spreadsheets are not its only victims – it also attacks pictures, music, PDFs, Word docs, presentations, and much more.
If you mistakenly open an email containing ransomware, you will see a red screen telling you to pay within a certain timeframe. You have to pay using the new Internet form of currency called a Bit Coin or they also accept MoneyPak cards, both of which are untraceable.
The system has two magic keys, one public which is placed on your PC by the virus and the other a private one which the perpetrators of this virus activate when you pay. To date there is no known way to decrypt the damage this causes other than to pay, get the private key activated, and cross your fingers that everything gets restored.
The keys are encrypted, and even government authorities are having trouble unscrambling them:
Here are a few tips for dealing with this menace:
  • Keep your backups in good order and always do them regularly. The only surefire way to remove ransomware is to wipe the computer clean and start as if it is a new one. Backups will save the day if you’re forced to do this.
  • Remember that ransomware does not discriminate – it can affect home or work, PC, laptop, Windows tablet, or server. If it can find a way in, it will!
  • Keep your antivirus software up-to-date.
  • If you are at all uncertain about an email, delete it! Take no chances, and do not open it!
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Useful links:
Bureau of Industry & Security
U.S. Census Bureau’s Foreign Trade Division
Customs and Border Protection

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20+ YEARS    
Cynthia Wood Atlanta 12/3/91
10+ YEARS    
Dee Thibodeau Hartford 12/18/95
Keith Palmer Atlanta 12/2/96
Jean Garner Freeport 12/15/03
Amie Olschafskie Hartford 12/1/03
5+ YEARS    
Hillary Robinson Cleveland 12/12/05
Darren Walton Cincinnati 12/5/05
Tom Butler Cleveland 12/15/06

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