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JUNE 2013

WELCOME MESSAGE

This month’s newsletter is a bit late due to my overseas travel in Europe. Our German colleagues joined Jennifer Frigger-Latham, Christian Nierenkoether, and I at the Munich Transport Logistic Exhibition. This exhibition, the largest of its kind, included forwarders, carriers and equipment suppliers. Many customers frequented our booth, and we developed good additional contacts.

Despite some lingering concerns over the global economy, the month of May again showed strong returns for our company, exceeding last year’s results. We certainly hope this continues.

Our office in Raleigh-Durham (RDU) is now open, with Oliver Kuffel as Branch Manager and Lynelle Munson as Senior Key Account Manager. Lynelle has successfully worked in the area for many years, and we are very excited that she has joined our team. In Minneapolis/St. Paul (MSP), we welcome David Leach as Regional Sales Manager; this is our first step in developing our own branch in the area. We wish RDU and MSP great success.

Peter Wenke has joined Eric Poujol as an additional Route Development Manager USA - South Africa. While Peter concentrates on securing more business in South Africa, Eric will focus his energies on developing the remaining African market.

In June, EMO USA and EMO Germany provided support to another winning team – the University of Stuttgart Race Car (see right). The German students came in 1st place in the Formula SAE International competition held in Detroit, Michigan.   
   
We also just concluded two successful training initiatives - one in Atlanta, led by Olen Wood, and the other in Asia, led by Tom Bayes on behalf of client Transitions Optical. Read on to learn more about these efforts to continually improve our service capabilities and support to both existing customers and potential new customers. 
 
Kind regards,
Jo Frigger

COMPLIANCE & CUSTOMS CORNER

Customs & Border Protection (CBP) has announced full enforcement of the Importer Security Filing (ISF) program on July 9. To date, CBP has applied a measured and common sense approach to enforcement in order to achieve the most compliance with the least disruption to the trade and domestic port operations. However, on July 9, CBP will begin issuing liquidated damages against ISF importers and carriers for non-compliance. Please visit the CBP site for more information and to submit questions about this stricter enforcement.
Supply Chain Management training a big success!
This month, more than 50 representatives from 20 EMO Trans USA offices and EMO Germany attended four sessions of Supply Chain Management (SCM) training at EMO Trans' Atlanta office. Attendees represented all sections of the company, including operations, sales, and management.

Led by EMO Trans President Olen Wood, the training sessions increased participants’ knowledge of the company’s IT system capabilities and demonstrated the variety of reporting functions currently available. Many new enhancements allow for visually rich presentations that are especially useful to customers.

Participants also learned how to maximize the Track & Trace function of the website to provide customers greater visibility into their shipments. “Even the most basic level of Track & Trace can paint quite a robust picture of activity, history, and details regarding our customers’ business with us,” Olen explains. “The capabilities only increase from there. Enhanced Track & Trace can include customized milestones and data elements, measure and report on KPIs (Key Performance Indicators), provide assessments of supplier performance, and provide visibility down to the SKU level.”

Participants left the SCM training with new skills in extracting data from the system and more effective ways to manage, review, and present key data elements to customers. These stronger tools will improve our customer relationships and powerfully differentiate EMO Trans from our competitors. The benefits of regular business reviews were emphasized, with QBRs (Quarterly Business Reviews) identified as a good scheduling time frame.
FEATURED BRANCH: BOSTON
EMO Trans Boston, left to right: Juan Castano, Air Export Agent; Xiomara Giron, Accounting; Bob Waldron, Branch Manager; Denise Armstrong, Ocean Import Agent; Jane Fucci, Ocean Export Manager; Joe Kenny, Import Manager; Ana Georgescu, Air Export Supervisor; and Ron Hopping, Brokerage Manager. Not pictured: Paul Dixon, Eastern New England Regional Sales Manager.
New Englanders are known for their hard work and resourcefulness, and the EMO Trans Boston branch exemplifies this can-do spirit. In fact, even when snow piled high outside its doors following this year’s last major snowfall, everyone made it into work, and it was business as usual. “We’re a pretty quiet branch,” says manager Bob Waldron modestly.

Pictured right: EMO Trans Boston is unstoppable despite several feet of snow.
Operating for more than 30 years as one of the company’s older and most established branches, EMO Trans Boston handles a little bit of everything. 
SeaLegs USA relies on EMO Trans Boston to receive its products into the U.S. and transport them to either SeaLegs’ distribution facility south of Boston or to individual buyers of this exotic amphibious rigid vehicle. “We recently shipped one to Morocco,” Bob says. “It’s not unusual for us to move one to a remote island somewhere.” Originating in New Zealand and commonly used for search and rescue, emergency services, or military operations, SeaLegs have become popular with enthusiasts in the U.S. who are undaunted by their $150,000+ price tag. EMO Trans Boston handles 10-20 of these moves per year.
EMO Trans Boston also has had a long-standing relationship with German snow tractor manufacturer Kaessbohrer. “We coordinate the U.S. delivery leg for their All Terrain Snow Tractors to both distribution facilities in Lewiston, Maine and in Reno, Nevada,” Bob explains. “EMO Trans Boston, EMO Trans San Francisco, and EMO Trans Soligen DE office have been very successful at providing the service level expected by a customer like Kaessbohrer over the past four years.”
EMO Trans Boston also handles the transport of steam turbines to GE Energy in Bangor, Maine. Most shipments come from the Middle East for refurbishing and are exported back when completed. EMO Trans Boston is adept at coordinating the transport of these large pieces, which are loaded into special transport shells. “We probably move three or four of these turbines a year,” Bob says.

“We have an extremely good crew here,” Bob says. “Everyone is doing a great job.”
PEOPLE ON THE MOVE

Susan Liang has joined EMO Trans China as a customer service representative. 

EMO Trans China has officially moved! Their new contact information is as follows:
Room 2203, Huahai ZhongHua Building, No. 885 Renming Road, Huangpu district, Shanghai, China Post code: 200010
+86 21 63392661
+86 21 63085292

David Leach has joined EMO Trans as Regional Sales Manager for the Minneapolis/St. Paul area.

Peter Wenke has joined Eric Poujol as an additional Route Development Manager for South Africa.
 
 
EMO Trans China is settling into its brand new office in downtown Shanghai. Shown are Alex Wang, business development manager; Daisy Chen, customer service and accounting; and Tom Bayes, chief representative, welcoming new customer service rep Susan Liang (far left) to the team.

SPOTLIGHT ON SUCCESS

Deep Sea Challenger moves cross-country

EMO Trans Los Angeles has had the unique opportunity of transporting director James Cameron’s “Deep Sea Challenger” submarine on a ‘whistle stop’ tour across the country. Originating in California, the sub is making stops in various cities where the public can see it up close before it reaches its final destination of Woods Hole Oceanographic Institute in Massachusetts. In fact, the Deep Sea Challenger made the cover of June’s National Geographic. Marco Rohrer and Karen Rojas have coordinated the tour, done entirely by truck. EMO Trans Los Angeles continues to enjoy strong relationships with movie industry clients and producers.

 
EMO Trans Philippines hosts successful training

EMO Trans Philippines successfully facilitated Air and Sea Export Training for client Transitions Optical Philippines, Inc. A total of 26 participants from around the world attended to learn more about effective techniques for completing necessary paperwork, updates on the latest freight terms, and how to use helpful tools like IMS and Track & Trace to aid them in their daily tasks.

Pictured right: EMO Trans Philippines hosts an attentive group from Transitions Optical.
OCEAN EXPORT UPDATES
The Transpacific Stabilization Agreement (TSA) has announced the following bunker charges (BAF) effective July 1, 2013.
 
From: Asia Pacific to USA traffic
To U.S. West Coast
    USD 25 per R/T
    USD 422 per 20' container
    USD 527 per 40' container
    USD 593 per 40' high-cube container
    USD 667 per 45' high-cube container
 
To destinations via U.S East Coast and San Juan, Puerto Rico
    USD 50 per R/T
    USD 784 per 20' container
    USD 980 per 40' container
    USD 1103 per 40' high-cube container
    USD 1241 per 45' high-cube container
 
To all inland points via U.S. West Coast
    USD 25 per R/T
    USD 713 per 20' container
    USD 891 per 40' container
    USD 1002 per 40' high-cube container
    USD 1128 per 45' high-cube container
 
EMO Trans will closely monitor the market to pass any reductions on to our customers and communicate any new announcements over the coming weeks.
NOTABLE ANNIVERSARIES

25+ years  
Kathey Hughes (Atlanta) 6/30/86
   
20+ years  
Mary Helen Young (Atlanta) 6/1/90
Laura Mills (Freeport) 6/1/92
   
15+ years  
Mark Sims (Atlanta) 6/20/94
Marco Rohrer (Los Angeles) 6/12/95
Linda Rutland (Atlanta) 6/5/95
Colleen Axtman (Milwaukee) 6/22/98
Hermann Luttmann (Freeport) 6/30/98
   
10+ years  
Carlos Enriquez (San Francisco) 6/1/99
Jean Paul Espinoza (Miami) 6/11/01
Nicole Jones (Atlanta) 6/6/02
Cristina Diaz (Freeport) 6/23/03
Marie Knight (Detroit) 6/18/03
   
5+ years  
Susana Li (JFK) 6/7/04
Connie Santana (Los Angeles) 6/20/05
Kim Zemanek (Cleveland) 6/20/05
Jeffrey Gotts (Detroit) 6/18/07
Matthew Kmet (Atlanta) 6/12/07
Lorena Ling (JFK) 6/18/07
Betty Pozin (Freeport) 6/4/07
Evelyn Roces (Los Angeles) 6/27/07
Stacey Underwood (Detroit) 6/25/07
Clausel Banatte (Freeport) 6/30/08
Godofredo Betancourt (Miami) 6/30/08
Arlene Palkovic (Cleveland) 6/9/08
Chad Pittman (Atlanta) 6/16/08

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