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AUG. 3, 2022

Third floor Planning Services Centre sets up at Whitehorn to continue in-person services

We are opening a temporary Planning Services counter at our Whitehorn Multi-Services Centre (3705 35 Street N.E.) while the third floor of the Municipal Building remains closed. 

The building was temporarily closed yesterday to both employees and the public due to a security incident that took place overnight. Due to significant water damage, parts of the third floor, including our Planning & Development Services counter, will remain closed until further notice

If you require in-person services, please visit our temporary counter at Whitehorn. It will be open during our usual business hours, Monday - Friday, 8:00 a.m. - 4:15 p.m., starting tomorrow, Aug. 4. Onsite parking is available. Please follow the signage directing you to use the side entrance. 

We continue to accept permit applications through our online systems, including
apply.calgary.caePermit, and VISTA. Our online chat and call centre remain open during regular business hours.

At this time, we don’t know the extent of the Municipal Building closure, but more information will be shared as it becomes available. Keep up to date on the status of our impacted services by visiting calgary.ca. If you have questions or concerns, contact us at:

Planning Services Centre
Hours: Monday - Friday, 8 a.m. - 4:15 p.m.
Live chat: calgary.ca/livechat
Call: 403-268-5311
Keep up on development matters going to Committee and Council on calgary.ca/agendaminutes.
Since March 2020, we've created a number of fee relief measures and process changes to support our business and industry customers during these challenging times. For a complete list of Planning & Development service changes, visit calgary.ca.
Visit our online Development Map to find developments of interest, stay up-to-date on the status of applications and submit your comments directly to the file manager.
Join our Business Perspectives Panel to help shape City programs and services directly impacting local businesses. Contact us at business.panel@calgary.ca to learn more.
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