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AUG. 2, 2022

Third floor Planning Services Centre in Municipal Building temporarily closed

Effective immediately, the Planning & Development Services counter located on the third floor of the Municipal Building is temporarily closed until further notice.

We are accepting permit applications through our online systems including 
apply.calgary.caePermit and VISTA. Our online chat and call centre remain open during regular business hours, Monday - Friday, 8:00 a.m. - 4:15 p.m.
The following services are currently unavailable.

Historical Records and Permitting
  • Onsite scanning of historical records and permitting.
  • Front counter applications, including appointments and viewings.
  • In-person document checks including microfiche, film and/or files located at the Municipal Building.
Application Processing Services
  • In-person cash handling and payments by cash or cheque. Fee payments can be made over the phone by calling 403.268.5311.
  • Issuing personal service licence cards for massage services, body rub, alarm agent, escorts and exotic entertainers.
  • Invoicing for reinspection (all trade disciplines) and circulation letters issued before May 19, 2022.
  • Legal Plan/Condo/Subdivision application releases.
We apologize for any inconvenience this may cause. We'll provide an update on the status of the closure as soon as possible. If you have questions or concerns, please contact us.

Planning Services Centre
Hours: Monday - Friday, 8 a.m. - 4:15 p.m.
Live chat:
Call: 403-268-5311
Keep up on development matters going to Committee and Council on
Since March 2020, we've created a number of fee relief measures and process changes to support our business and industry customers during these challenging times. For a complete list of Planning & Development service changes, visit
Visit our online Development Map to find developments of interest, stay up-to-date on the status of applications and submit your comments directly to the file manager.
Join our Business Perspectives Panel to help shape City programs and services directly impacting local businesses. Contact us at to learn more.
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