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MARCH 2022 NEWSLETTER

Planning & Development

Our mission: To plan and enable building a great Calgary

Calgary is a great place to make a living and a life. Planning & Development continues to support our local economy and the aspirations of landowners by processing planning applications and building permits. We've remained open for business throughout the pandemic, with a continued focus on providing great service for our customers and building great communities together.
We’re on Twitter! The City of Calgary’s Planning & Development department joined Twitter as another channel to showcase the planning work we do in Calgary and give the opportunity for more conversation about how we plan and enable building a great city. It’s a place where we're bringing the “social” back so we can engage with more audiences about what makes our city awesome now and in the future. Come join the conversation @yycplan!

CONSERVATION

Heritage inventory map gets a refresh

In partnership with Heritage Calgary, The City released an enhanced Heritage Inventory Map with 800 historic sites. The map’s new features include:
  • mobile-friendly;
  • improved search and download capabilities to make finding historic sites easier;
  • the ability to choose aerial photos of different time-periods and visually compare them to see how an area changed over time; and
  • better visual accessibility by identifying historic sites by color codes that can be seen by those experiencing colour-blindness.
The Inventory of Evaluated Historic Resources Map is found at Calgary.ca/heritageinventory and HeritageCalgary.ca/explore-inventory, and more information about the map’s new features can be seen in this video (also available in Punjabi, Traditional Chinese and Simplified Chinese subtitled versions).
 
Full release: What’s Old Becomes New Again: Heritage Inventory Map Gets a Refresh (calgary.ca)

LOCAL ECONOMY

Prime Design Team Announced for the Arts Commons Transformation (ACT)

Further to CMLC’s Arts Commons Transformation (ACT) announcement event in February’s edition of Dispatch, we extend our congratulations to Toronto-based KPMB, Tawaw Architecture Collective, headed by Calgarian (and Canada’s first female First Nations architect) Wanda Dalla Costa, and Hindle Architects Inc. who were announced as the prime design team.

When complete, ACT will give Calgary a modern, welcoming and inclusive arts centre and performance venue right in the heart of the city. Rolling out in two phases, ACT will see the addition of a new building and a full renovation of the existing one, and it will deliver spaces whose physical and technical offerings meet today’s high standards for inclusivity, accessibility, and health and safety.

The team expects to reveal the new design in fall 2022. The first phase of construction is scheduled to begin in 2024.

Read more about the design team here.

BUSINESS SUPPORT

Digital Service Squad program aiming to give small businesses online boost

The City recently announced a new Digital Service Squad program to provide free support to small businesses competing in the online world. The Digital Service Squad (DSS) consists of local post-secondary students with digital expertise, temporarily hired by The City, who will provide one-on-one support to eligible business owners. 

For more on the eligibility requirements and program details, read the full release here or check out our new Digital Service Squad webpage.

ENABLING

myID business accounts to replace Vista for construction drawing applications

The first application offered through ApplyCentral will be construction drawings (launching in late spring 2022). Applicants will need a myID business account to complete a construction drawing application in ApplyCentral, which will not use Vista for applications within its system. Please note that applications outside ApplyCentral may still require a Vista account to apply.
 
To get ahead of this change, please sign up for a myID business account through one of two ways:

  1. Contact our Planning Services Centre. Our Planning Service Technicians can assist in the creation of an account
Hours: Monday - Friday, 
8 a.m. - 4:15 p.m. (Mountain Time)
Live chat: calgary.ca/livechat
Call: 403-268-5311
  1. Register online
To sign up for a myID business account, you need:
  • Business license number or a business ID number. If you don't have one, you can register online at​ start a business
  • A business e-mail address registered with The City. Register your e-mail address at business e-mail submission

SAFETY

Creating a psychological safe jobsite is everyone’s responsibility

As an inspector, I walk onto jobsites to review the work of consultants or contractors and ensure it meets The City’s codes and regulations. Sometimes there are disagreements that escalate towards an unsafe psychological situation. 

For example, I was on a site where I identified several deficiencies to the on-site foreman. My review of the work was not received well, and while explaining to the situation to the consultant, the foreman began yelling and shouting profanities at me, creating a dynamic that was disrespectful and uncomfortable. Although I remained calm and tried to explain my observations, the situation was escalated to the superintendent and safety manager. While this situation was dealt with, there needs to be a better way to resolve conflicts.


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Safety is a top priority for the City of Calgary, which goes beyond ensuring we wear our hard hats and work boots. The example above illustrates how disrespectful behaviour can create an environment that feels psychologically unsafe. Unfortunately, The City has seen a rise in jobsite conflicts with our inspectors, where intimidation tactics, disrespectful language or bullying has occurred.

A reminder: The City does not tolerate harassment, disrespectful or abusive behaviour from staff, colleagues, associates, partners, customers or fellow jobsite workers.

Bullying behaviour greatly reduces the psychological safety of both individuals and teams, while obstructing productivity and collaboration. Such behaviour adversely affects overall well-being and self-confidence of both staff and teams. It makes building healthy relationships a real challenge.

Everyone has a role in creating a safe and productive worksite. The City continues to explore ways to provide our staff with better resources and tools in managing conflict situations. We’re also looking to the development industry to collaborate with us on influencing positive changes to jobsite culture.

If you experienced an incident that requires attention, please contact our Planning Service Centre. Our team will intake the information and escalate your concerns to the appropriate area for further action.

COLLABORATION

Help shape Calgary's next four years

We’re working on the 2023-2026 Service Plans and Budgets, a roadmap for how we deliver services to citizens and businesses and the financial plan to support our actions.
 
These documents serve as the foundation for our service delivery, the value we provide, and how we contribute to the quality of life in our community. By getting your feedback, we can better understand your perspective around our service levels and the value you find for your tax dollars and user fees.
 
How do you experience our city? Tell us what’s important to you through our public engagement portal by Mar. 7 at engage.calgary.ca/yourservices.

Since March 2020, we've created a number of fee relief measures and process changes to support our business and industry customers during these challenging times. For a complete list of Planning & Development service changes, visit calgary.ca.
Visit our online Development Map to find developments of interest, stay up-to-date on the status of applications and submit your comments directly to the file manager.
Join our Business Perspectives Panel to help shape City programs and services directly impacting local businesses. Contact us at business.panel@calgary.ca to learn more.
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