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Volume 6 Issue 4 - 14 May 2015

Changes to Work Requests and the Electrical Partners Portal

NECF Changes Effective Monday 18 May 2015

As mentioned in Electrical Contractor Update Volume 6 Issue 1 and Issue 2, the National Energy Customer Framework (NECF) comes into effect in Queensland from 1 July 2015 and will change the way electrical contractors interact with their customers and Energex.

These national standards are being implemented by the Australian Energy Regulator and from Monday 18 May 2015, any alteration of an existing connection (between network and premises) will require a CONNECT Agreement to be in place.

What's changing?
From Monday 18 May 2015, to complete work requests Energex must receive all three of the following: 

  1. A CONNECT (i.e., a Network Connection Agreement)
  2. An EWR (Electrical Work Request)
  3. A B2B (Retailer Request)

What jobs will require a CONNECT agreement?

  • Move Point of Attachments (POA's)
  • Service Upgrades
What you need to do?

Continue to submit EWRs for your customers using the Electrical Partners Portal.  In addition, you will need to submit a CONNECT (Network Connection Agreement) on your customer's behalf.

The easiest and fastest way to do this is to submit a CONNECT, following these steps:
1. Submit your EWR
2. Select "Automatically create a CONNECT and Expedite"

3. Select "I elect to expedite this application and connection offer"

If I submit an EWR prior to Monday 18 May 2015, does it require a CONNECT?
No,  Provided an EWR and a B2B are received, Energex will visit the premises to perform the requested work.

Are CONNECTS required for New Connection jobs?
Not yet.  A CONNECT (Network Connection Agreement) will not be required for New Connection jobs until Tuesday 9 June 2015.  We will provide a reminder of this change via future Electrical Contractor Updates and Electrical Partner Portal Alerts prior to this change occurring.

More information on how to submit a CONNECT will be available via the 'Support' link in the Electrical Partners Portal menu from Monday 18 May 2015.
Copyright © 2015 Energex, All rights reserved.

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The information provided in this Electrical Contractor Update is accurate at the time of publication. 
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