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Volume 8 Issue 1 - 20 January 2017

Electrical Partners Portal Changes Taking Effect Sunday 22 January


Please note, in regards to the communication circulated on 9 December 2016, the postponed Electrical Partners Portal changes will go live this Sunday, 22 January. Due to these changes, the portal will be inaccessible on Sunday 22 January.

Thank you again for your understanding concerning the delay of the original go live date; this occurred to allow additional testing to ensure the end product is as user friendly as possible.

As per previous communications, please see below some of the changes as part of the overhaul of the Electrical Partners Portal Energex has undertaken in an effort to make it more user-friendly.
My Connect
  • Improved NMI selection criteria  
The NMI/address search for Network Connection Applications (Connects) and EWRs will now display more information to help you select the correct site.

Connection status, current tariffs and any additional information will be provided. Incompatible NMIs for your service selection will be greyed out to help to prevent incorrect submissions.  
  • Improved multiple NMI creation 
Creating multiple NMIs for units and/or shops has never been easier. We have updated our Connect form to allow you to easily create multiple NMIs at once (on the initial Connect for the site) or you can continue to use the online bulk NMI update tool.

You will also be able to nominate how many units you are connecting, making it easier for us to ensure your jobs are scheduled together.
  • Quick links to save time
The updated Electrical Partners Portal home page includes EWR “quick links”; where you can select from our highest volume EWR service selections and start completing them immediately. 

The home page will also include a “EWR Power User Links” drop down list, which will display the entire range of service selections, allowing you to easily select your desired request. 
  • Introducing the Energex “Bundle”
To prevent needing to submit multiple EWRs, we’ve created the “bundle”, an option to request multiple jobs on the same NMI. This means you only need to enter request details once, and you can choose multiple options. Do you need a 3 phase upgrade and a point of attachment relocation all at once? No problem, just bundle it!
  • Submit multiple EWRs at once
Our new “Multi Unit Dwelling” option allows you to submit identical EWRs against multiple NMIs at once, as long as each of the units/shops requires the same works to be performed and have the same Customer/Retailer.

A huge time saver for new connections at unit complexes and shopping centres, the Multi Unit Dwelling service selection is guaranteed to make submitting EWRs a breeze.
  • Controlled loads
Submitting for a controlled load? EWR updates allow you to tell us what appliances you need connected and if they are internal; so that we can contact your customer to arrange access.

We’ve also added the ability to request a dual element meter, or let us know if you’re connecting a multi-phase appliance.
  • Improved metering and tariff combinations
We’ve tidied up our metering and tariff combinations, so now when you select a meter, you’ll only be presented with compatible tariffs for your selection. We believe that this will save you time as you won’t have to search through our complete list of tariffs just to find the one you’re looking for.  
  • Need an appointment? Just tick the box!
Sometimes it’s just not possible for either you, or us to complete works without arranging a time and date to meet at a customer’s address. So, we’ve added the ability for you to request an appointment on compatible service selections.

Select your appointment reason from our list of available reasons and we’ll be in touch as soon as we receive a retailer request to arrange a time for our friendly staff to meet you onsite. 
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The information provided in this InstallerAlert is accurate at the time of publication. 
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