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Volume 7 Issue 2 - 14 July 2015

Changes to Metering Charges &
Multi-Phase Upgrade Charges

What is happening?

Energex is implementing changes to how customers pay for individual metering connections and personalised metering enhancements/alterations from 1 July 2015 to align with National Rules set by the Australian Energy Regulator (AER). This will result in changes to how customers are charged for some metering services.

Due to late AER changes, Energex has made the decision to delay the charging of upfront metering charges until 1 August 2015, to allow the communication of this information to our customers and our industry partners.

What are the changes?

From 1 July 2015, Energex has:
  • Introduced a range of cost reflective prices for services where it can be identified that the customer requested that service, outlined by the AER.  This includes multi-phase upgrade requests.

  • Introduced an ongoing Daily Metering Service Charge applied per tariff to cover costs such as meter reading and maintenance as shown below:

From 1 August 2015, Energex will:
  • Introduce upfront metering charges as detailed below.

Please note - if Energex can reprogram the existing metering onsite instead of installing a new meter, a reconfiguration fee will be charged instead of an upfront metering charge. This fee is $91.53 (exc.GST) for a basic meter reconfiguration.

It is important to note these upfront charges will apply to electricity retailers and are likely to be passed onto customers through their retail electricity bill.

full list of these services and prices are available on the Energex Pricing page of our website.
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The information provided in this InstallerAlert is accurate at the time of publication. 
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