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Volume 6 Issue 7 - 30 June 2015

Changes to Metering Charges
and NECF Update

Changes to Metering Charges

What is happening?

Energex is implementing changes to how customers pay for individual metering connections and personalised metering enhancements/alterations from 1 July 2015 to align with National Rules set by the Australian Energy Regulator (AER). This will result in changes to how customers are charged for some metering services.

Due to late AER changes, Energex has made the decision to delay the charging of upfront metering charges until 1 August 2015, to allow the communication of this information to our customers and our industry partners.

What are the changes?

From 1 July 2015 Energex will:
  • Introduce a range of cost reflective prices for services where it can be identified that the customer requested that service, outlined by the AER.
  • Introduce an ongoing Daily Metering Service Charge applied per tariff to cover costs such as meter reading and maintenance as shown below:

From 1 August 2015 Energex will:
  • Introduce an upfront metering charge to electricity retailers for the installation of any new meter or where a meter needs to be reprogrammed.  This is typically for customers who build new homes or request a tariff change (e.g.when installing Solar PV or connecting appliances to economy tariffs).  

Please note, if Energex can reprogram a meter instead of installing a new meter a reconfiguration fee will be charged instead of the installation fee. This fee is $91.53 (exc.GST) for a basic meter reconfiguration.

It is important to note these upfront charges will apply to electricity retailers and are likely to be passed onto customers through their retail electricity bill.

A full list of these services and prices are available on the Energex website.


NECF Update

The National Energy Customer Framework (NECF) comes into effect in Queensland from tomorrow - 1 July and will change the way electrical contractors interact with their customers and Energex.  

NECF Changes - Submission of CONNECTs

As reported in previous Electrical Contractor Updates, a CONNECT (i.e a Network Connection Agreement) must now be submitted for new connection requests and any alterations of an existing connection (between network and premises).  Please refer to Volume 6 Issue 5 for more information, or refer to the instructions on how to submit a CONNECT

Using a NMI to link a CONNECT with your EWR

When submitting an EWR for a CONNECT, ensure the NMI matches in both the EWR and CONNECT.  The best way to do this is to search by either NMI number, meter number, address or lot and plan.  Using the 'Manually enter a new premise' option will NOT allow the NMI to match between a CX and EWR.  This option should only be used if a premise cannot be found using the above search. 

New Connections requiring new National Metering Indentifiers (NMIs)

CONNECTs requiring Energex to generate a new NMI may take up to 24 hours.  If you have submitted a CONNECT requiring a new NMI, you will be notified via the Electrical Partners Portal when your CONNECT can be linked to your EWR.  This notification will be either via email or SMS depending on the notification preference you have previously selected.

NECF Frequently Asked Questions

For further information regarding the NECF processes, please visit our website for a list of Frequently Asked Questions (FAQ's).
Copyright © 2015 Energex, All rights reserved.
The information provided in this Electrical Contractor Update is accurate at the time of publication. 
For previous updates or more information, visit