The Servant Leader is servant first...Robert K. Greenleaf

Servant Leadership Email


Here we go with the first one, and I'll share with you a recent email I sent out to our leadership staff.

“How can I serve you?” or “How can I be of service to you?”
Many of us have felt awkward with this approach to declaring our organization’s culture at the onset of a conversation. That’s basically what we are doing—letting folks know we are putting our philosophy of Servant Leadership out there so they will know our approach.
It’s another step in our journey of Servant Leadership. It’s like putting on a new suit of clothes. It feels awkward at first, until you get used to it. I appreciate everyone putting those clothes on. We are getting results.
Pat Stoner related a story of her own. She felt awkward with it, maybe like she was working in a restaurant, but she plunged ahead with it anyway, and in response to her declaration of service, a patient who had been challenging in the past sent an email to Pat saying, “Thank you Pat for all your help, you are the greatest with your personal touch to customer service and relations.”
Imagine how that made Pat feel—not only her but me!
Pat’s committed now. She sees that it works.
Here’s what it does—it’s as much for us as it is for the customer. When we say it, it puts us in a frame of service. In other words, when I say, “How may I serve you?” I’m putting on that suit of Servant Leadership, and it places the customer in a position of receiving and being influenced by me.
You can only become truly influential through service. Think of Mother Teresa. She influenced kings and presidents and it wasn’t with her money. She did it with service. She found needs that no one was meeting and met them. People are compelled with mission and respond with service.
At the end of this I’m sharing a link on a blog post about Servant Leadership. In it the author asks, “What could happen if nations adopted Servant Leadership?”
Well, one nation is. John Maxwell has been invited by the President of Guatemala to come in and teach it to all their leadership. The minister of education “gave” John Maxwell her 320,000 teachers to teach them Servant Leadership. Watch a nation change.
Changing a nation is a lofty goal, but I bet we can affect our community mightily with our work on Servant Leadership. 
Thank you for being of service to others. People remember that, and they will come back for more.

ACCESS Family Care

What is Servant Leadership?

The skills of influencing people to enthusiastically work toward goals identified as being for the common good, with character that inspires confidence.
--James C. Hunter
Follow on Twitter | Friend on Facebook | Forward to Friend 
Copyright © 2013 ACCESS Family Care, All rights reserved.

Email Marketing Powered by Mailchimp
unsubscribe from this list | update subscription preferences