The State of Brand Loyalty 2021: Global Consumer Survey
Yotpo surveyed 2,000 consumers to see the effects of the pandemic on consumer shopping habits, and found that even just a few weeks into our new normal, shopper behavior was already beginning to evolve. What's inside?
- Just how much loyalty rates have gone up from 2019 to 2020
- What today’s shoppers are willing to do for a brand they’re loyal to
- The specific rewards consumers want and expect from a loyalty program
- What your brand can do to take advantage of this massive upsurge in customer loyalty