The IHC Drumbeat is a monthly email featuring hospital success stories, recorded IHC webcasts, and local/national educational resources
August 26, 2016
Medical professional pointing to a group of medical icons
Featured in this issue:

Hospital Spotlight:
Clarke County Hospital
History of Community Care Coordination Team

This is an image of the Clarke County Hospital entrance
Clarke County Hospital’s Community Care Coordination planning started in 2014 after a team attended an Iowa Healthcare Collaborative conference in Des Moines. The team was inspired by hearing how other hospitals were using resources, such as nurses and ER staff, to visit patients after discharge in the home setting.

“We knew we wanted to implement this best practice at Clarke County Hospital to better serve our patients,” Melanie Boyd, MHA, RN at Clarke County Hospital mentioned when discussing this effort. “We used HEN resources to decrease readmissions to drive our transitions program.”

The team implemented the STARR tool, follow-up appointments made at discharge, improving communication with long-term care and home care organizations, and teach-backs. This effort was initiated by Dr. Julia Jenkins-Medical Director, Vicki Irvin-Chief Clinical Officer, Christie Sposeto-DON, Norene Campbell-Discharge Planner, Robin Linskens-Social Worker and Vicki Lande RN.

The planning process started with what the team wanted to accomplish at the first meeting, this included introducing the Unity Point Physicians and their staff to the surrounding medical services available to Clarke County Hospital patients, investigating the process for referrals to different services, and improving the transition of care to those services. The meeting was held in December 2014 at the Clarke County Hospital administration building for a lunch and learn. The team wanted to make sure this was not a onetime meeting, they worked toward meeting with these and other community services in other counties being utilized by our patients, on a quarterly basis discussing ways to improve the transition of care for the patients in the community.

Surrounding services included: Unity Point Physicians and their staff, Unity Point at Home & Hospice, Southern Hills Specialty Care & Care Initiative Hospice, Homestead Assisted Living, Public Health, and HCI. Two people from each service were invited to the first meeting.

Each service  spoke to meeting attendees about the services they provide, the issues they were having with the referrals, and suggested corrections toward the referral process from Clarke County Hospital. Notes were taken and the changes were introduced to staff and implemented.

Currently members now include: Medical Director, Erin Dykes-CCO, Melanie Boyd CXO, Liz Jones-DON, Robin Linskens-SW, Vicki Lande-Discharge Planner, Zach Woods-Health Promotions & Emergency Preparedness Coordinator, Michele Evink-Pharmacist, & the Physicians, Community Pharmacies x3, Hospice x2, Home Care Agencies x4, Nursing Facilities x3, Public Health Agency x1.

Since the first meeting, the team holds quarterly meetings, discusses issues with transitions, hold educational events, and have added other county services to the team.

Currently the team is working on improving the PTA (Prior to Admission) medication process between clinic, pharmacy, and Clarke County Hospital. We also plan to implement a medical directory with the team member’s services, address, and phone number. Our goal is to introduce the medical directory at the next meeting in October, disperse them with the admission packets and at events in the community.
-Writing Credit: Clarke County Hospital


Database Update:
CEO Dashboards

IHC recently released a new report that hospitals can populate from the PfP HEN Database. The CEO dashboard is the newest enhancement to the database and gives a “stoplight” view of current hospital progress toward HEN goals. Included below is the legend which notes the degree of hospital performance related to HEN 2.0 goals identified within the populated report (baseline compared to timeframe specified). Goals for the HEN 2.0 include a 40% improvement in each healthcare acquired condition (adverse drug events, falls, pressure ulcers, healthcare associated infection, etc), as well as a 20% improvement in readmissions.
Hospitals have the ability to customize time frame and populate a report, for a limited selection of HEN metrics, that includes Hospital rate and percent improvement, as well as Peer and State Averages. This long awaited report is now available on the PfP HEN Database.

While PfP HEN database users can auto populate dashboards on demand, IHC HEN staff will also send HEN updates and CEO dashboards to hospital CEOs bi-annually.
CEO dashboards can be found on the reporting page along with other HEN reports.

Example of a CEO Dashboard:

Please contact Jen Brockman, or Jennifer Creekmur with questions.

HEN-HUB Office Hours

Join us weekly for HEN-HUB office hours!  This is a place for HEN-HUB members to come together to ask questions, share success stories, and discuss the HEN-HUB platform.

Join us for our “zoom” office hours every Friday from 12:00 – 12:20 PM CT.
  • Join from PC, Mac, Linux, iOS or Android:
  • Or iPhone one-tap (US Toll):  +16465588656, 326570889# or +14086380968, 326570889#
  • Or Telephone: Dial: +1 646 558 8656 (US Toll) or +1 408 638 0968 (US Toll)     Meeting ID: 326 570 889
 Not a member of HEN-HUB? Join Today!

IHC Save the Dates - 2017

Mark your calendars for our upcoming events! Hope to see you there!
SIM Learning Community - March 9, 2017
Patient Safety Conference - March 14, 2017
Compass PTN Learning Community - April 6, 2017
Care Coordination Conference - June 6, 2017
SIM Learning Community - July 12, 2017
14th Annual Conference - November 8, 2017
SIM Learning Community - November 14, 2017

HEN-HUB with chicken sitting on the word HEN
Upcoming Calls:
Infection Control Call - September 12, 2016 at 11:00am CT.

What's Up Call -
September 13, 2016 at 10:00am CT.
HEN Reporting Deadlines
July 2016:

*due August 19th

All Reporting -
September 15, 2016

CEO Reminder -
October 1, 2016

*Questions? Contact Jennifer at
Upcoming Events:
  • Falls Community of Practice - September 20, 2016
    Sue Ann Gilderman will be presenting on the effect of sleep cycles on falls
    Register for the CoP
  • SIM Learning Community - November 8, 2016
IHC Website

 Want more resources? Check out our website at

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