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For immediate release:
April 1, 2015
Contact:  Sylvia Arzola, Public Information and Marketing Manager
Planning and Development Review Department, (512) 974-6448


City Building Inspectors issued cell phones to improve communication with customers


Customers may directly contact their designated building inspector
Connecting with a City of Austin building inspector has just gotten easier.  Building inspectors are now equipped with city issued cell phones to increase and improve the level of communication between the customer and inspector.      

Previously, communication was limited to pagers and office phones.  Pagers precluded two-way communication and office phones required the inspector to travel back to the office at the end of each day to retrieve messages and return phone calls.   

With cell phones, customers can call or text their designated inspector during normal business hours, Monday through Friday, from 7:00 a.m. to 3:30 p.m.  If the inspector is driving or performing an inspection and cannot answer a call, customers can send a text message that includes their name, phone number, permit number, and address in advance of a return phone call. 

Building inspectors are responsible for inspecting new construction and remodels for all residential and commercial construction.

The cell phones are part of an ongoing effort by the Planning and Development Review Department to improve communication and customer service.  Inspectors will carry their cell phones during business hours only and are subject to the City’s Cell Phone Policy. 

The cell phone number for each inspector can be viewed here.  Inspection supervisors and administrative staff will continue to have a designated office phone and can be reached at 512-978-4000 to provide assistance or answer questions.
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