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Kia ora 

It’s the end of the financial year and I’m left wondering where did the year go?

Reflecting on the last twelve months a highlight has been managing a busy and expanding programme of work while keeping the .nz domain name space trusted and stable during a global pandemic. 

A number of enquiries raised new issues, such as concerns about COVID-19 domain name registrations, businesses in liquidation, and fake webshops. 

Significant progress has been made this year in putting digital processes front and centre of our work done. We’ve strengthened our digital offerings with:

  • a move to cloud based services
  • the launch of our new website
  • the release of a new market data portal
  • Launch of our FAQ chat bot 
  • An online dispute resolution pilot with Immediation for 6 months and 
  • an holistic Omnichannel strategy across all our customer channels to improve customer experience 

There is still work to be done to test out new technology and embrace innovative ways of doing things. 

In the 2021/22 financial year we will be: 

  • implementing an e-learning platform 
  • fulfilling our goal of automating our most menial tasks  
  • adapting to the changed .nz policy framework
  • learning a new registry platform and
  • moving to new premises at 18 Willis Street. 

All of these changes will mean right-sizing our physical and online spaces to ensure we can continue to keep .nz fair for everyone.  

We are looking forward to another exciting year and hope you are supportive of the direction in which we are travelling.

I’m always keen to hear your feedback so send me an email at

Ngā mihi 

Brent Carey 
Domain Name Commissioner 

Recent submissions

Films, Videos, and Publications Classification (Urgent Interim Classification of Publications and Prevention of Online Harm) Amendment Bill
Submission on law relating to managing objectionable images online
We support the Bill’s objective of increasing online safety and appreciate the constructive relationship we have with the Chief Censor.

Our submission asks for increased certainty regarding legal liability for online objectionable publications.
InternetNZ February 2021 .nz rules consultation. The Domain Name Commission's submission March 2021
Submission to InternetNZ on re-drafted .nz rules 

We have suggested some tweaks that would assist with our compliance work and that would ensure that there is flexibility regarding the processes for facilitating bulk transfers of domain names between registrars. In our submission, we also gave feedback on suggested initiatives to drive .nz market growth.

Pilot of online dispute resolution 

We are thrilled to be partnering with Australian online dispute resolution service providers, Immediation Pty Ltd, incorporating an exclusive licence of Canadian based provider SmartSettle Resolutions Inc. Together our new offering will provide leading edge mediation and negotiation technologies including algorithmic decision-making for domain name settlements.

We are in the early stages of planning for the six-month pilot project to begin in the middle of the year and we will keep you posted on our progress.

Launch of our new website

We are excited to have a completely new site delivering the best possible user experience for you, the end-user of our services.

The website is still being developed. If you notice something missing or want something added let us know at 

We would like to thank all of those involved in making the website. The staff from both DNC and InternetNZ, our partners at Media Suite, and those who offered to user test the site before going live. Thank you for your time and hard work. 

Updates for consumers

Self conflicted domain names 

Domain names registered to the same individual that are currently classified as a conflict set will soon be de-classified as conflicted. It is intended that this work will be completed during April. This would decrease the conflicted set by over 200.

The registrant will then have two months to register the short domain (a registration directly at the second level). If they do not, the short domain name will be openly available for anyone on a first come first served basis.

Updates for the industry


Meeting of the Registrar Advisory Group 

The Group has kicked off the year with its first quarterly meeting on Monday 22 March.

The meeting agenda covered a brief update on the Registry Replacement Project followed by a deeper dive into the .nz policies to allow attendees to ask questions. Any .nz authorised registrar is welcome to attend these meetings.

Engagement with registrars on some technical issues

We are working with .nz authorised registrars to solve some technical issues in relation to glue records, delegation loops and misconfigured Sender Policy Framework (SPF).

We are planning to contact registrars again with a list of domain names that have technical issues. We recommend that these should be fixed. This is part of the validation work we are doing to ensure minimum technical and operational criteria are met.

We have noticed through our data validation efforts that misconfigured Sender Policy Framework (SPF) has featured in some of the domain names reported to us for inaccurate domain name registration details.

By resolving this issue, the .nz domain name space will be more safe and secure.


We have been involved in two key pieces of work internationally over a number of years which has recently published some key resources. 


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