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Kia ora 

Among the many lessons to have come from living and working through a pandemic, one has been reshaping how we operate, investing in employee wellbeing, and growing healthy professional relationships. 

Our digital transformation initiatives have been a key enabler of our ability to perform remote and hybrid work and continue to deliver quality services. 

We’ve moved from Amazon Lex to Dialpad Telephony, migrated to cloud-based Office 365, showcased a new website, and invested in Agile Kanban to organise our work. 

We have continued making headway in our employee well-being efforts this year with bite sized learning, continuous performance management software, flexible working, professional development, volunteering in the community, and unplug mental health days. Our move to new premises will ensure a better physical work environment for a post-pandemic world. 

We’ve been deliberate and proactive with building relationships, taking the opportunities where we can to meet up in person or have a hui over zoom to stay connected. 

Locally, we’ve signed new MOUs with the Financial Markets Authority and Registrar of Births Deaths and Marriages. We’ve met with many fellow regulators and attended a number of online safety-related events and meetings throughout the year. 

Internationally, we’ve sustained relationships with our European colleagues through CENTR, Internet and Jurisdiction, and ICANN. We’ve kept in touch with our Asian and Pacific counterparts through APTLD and the Pacific Chapter of the Internet Society. We’ve built new relationships with the likes of the Domain Name Abuse Institute and the Global Internet Forum to Counter Terrorism. 

Check out more about our year in review below and in our annual report.

Looking ahead, We have a bit of an idea about what will be happening in 2022 for us. We’ll have a new corporate strategy, .nz rules, and registry platform to implement. For end-users, there will be a wholly online way of negotiating the resolution of domain name disputes and e-learns. We’ll also be welcoming stakeholders to experience our new offices. And importantly what the pandemic has taught us is to leave headspace for dealing with the unknown because you never know what’s around the corner. 

As we head into a well-earned summer break, from us all at DNCL thank you for your readership and continued support. Have a great summer vacation! Go to beautiful places, enjoy regional New Zealand, go to the beach, support local businesses, simply enjoy time with friends and whānau. Our newsletter will be back in February!

Noho ora mai

Brent Carey
Domain Name Commissioner 

Year to date in numbers. 2021
  • 2,064 Enquiries 
  • 5 New registrars.
  • 252 Domain Name Cancellations
  • 320 Conflicted domain names resolved 
  • 4 Domain Name mediations
  • 12 Domain Name expert decisions issued.
  • 97,037 Domain Names with privacy option.

We had 4 new people join the team: Isobel, Keri, Fergielyn, James.

Best of the Best: Named a New Zealand Employer of choice and we were a finalist in the plain English awards. 

Updates from the team

New Wellington workspace 

We have moved into a new space and we can’t wait to host physical events and meetings in the New Year. You’ll now find us on level 13 at 18 Willis Street, Wellington.

Our mailing address remains the same: PO Box 11-881, Manners Street, Wellington 6142, New Zealand. 

Summer break office hours

Like many of you, we’re looking forward to the summer on a break. From 24 December to 10 January, we’ll have a skeleton crew working on queries between 10 am and midday. We will respond to all queries within 2 business days. 
More on our summer office hours

From our team 

8 of the Domain Name team
Meri Kirihimete me ngā mihi mo te tau hou – Brent, Isobel, Ann, Dylan, James, Bex, Anthony, Keri and Fergielyn.

Updates for .nz domain name holders


We have made this list of companies, agencies, and organisations that have listed the latest scams using their names and/or brands. 

Lastest scams

Over-the-top services

What are a few of the typical over-the-top services you might be offered when purchasing a .nz domain name? Check out part 2 of our blog series. 
Over-the-top prices

Updates for industry 

Key dates and timeframes for the .nz registry replacement

This will help .nz authorised registrars transition to the new registry platform in 2022. To keep up to date with registry replacement developments bookmark the InternetNZ product documentation site.  

  • 22 December 2021: your nominated key contact will receive connection forms for setting up access to the operational testing environment (OTE).
  • 31 January 2022: your target date for sending connection forms back to us. Target date for InternetNZ to set the go-live date for the new registry replacement platform.
  • February-March 2022: you’ll receive a new service connection agreement. 
  • March-April 2022: your deadline for sending your signed copy of the connection agreement back to us.
  • April-May 2022: registrar testing of the new platform.
  • June 2022: official testing ends and production onboarding kicks off.
  • June-September 2022: time frame for the New registry platform to go live - noting this could be as early as late June

New Zealanders online shopping habits with a .nz

Main reason people shop online. Top 3 reasons - convenience: quicker than visiting a store, items delivered to door, easier to compare
As part of our continuing ShopSafeNZ consumer campaign, we’ve released research into New Zealand’s shopping habits with a .nz
Shopping habits with .nz

New tool to combat domain name abuse to be in use over Christmas period 

Together with InternetNZ’s research team, we’ve developed a new machine learning tool to alert us to suspicious domain name registrations against known issues under surveillance or investigation by DNCL. 

The tool will enable us to monitor more of the .nz domain space and follow up with registrars and resellers, especially over the Christmas period. Typically, banks and retailers are seasonally targeted for suspicious domain name registrations between October and January each year.

Interesting news


And, as always, please give us feedback via email or on Twitter (@nzdnc). What topics do you want to hear more about?

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