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17th May 2019

Housing First Scotland Special Edition

Scotland's leading housing news service

Jobs / Tenders / Events list

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Jobs

Tenders

Events

Latest News

#HousingFirstScot: Housing First Scotland Special Edition

To mark our support for the Housing First Scotland Annual Conference, Scottish Housing News is proud to dedicate today’s entire newsletter to Housing First.

#HousingFirstScot: Kevin Stewart, Minister for Local Government, Housing and Planning

The Minister for Local Government, Housing and Planning Kevin Stewart on Housing First on how we move to embed Housing First as the default response in Scotland.

#HousingFirstScot: A normal wee place to call home

In the last of four blogs leading up to the Housing First Conference, Maggie Brünjes, chief executive of The Homeless Network, sums up.

#HousingFirstScot: Why does Housing First work?

Prof. Sarah Johnsen from Heriot-Watt University describes the four key ingredients that make Housing First work.

#HousingFirstScot: Aye We Can deliver a fairer way by listening to lived experience

Claire Frew, policy and impact manager at The Homeless Network, reflects on a ground-breaking report by people with lived experience that helped to shape homelessness policy in Scotland. Housing First and Fast was the number one recommendation.

#HousingFirstScot: Kick-started by Social Bite

Social Bite provided a catalyst and funds that got a cross-city Housing First Pathfinder in Scotland underway. Here they explain why and thank their supporters.

#HousingFirstScot: Homelessness at the Centre of Housing Policy

Ahead of the launch of Housing First guidance for Scotland’s Social Housing Professionals, Jim Strang, president of the Chartered Institute of Housing, calls for the ambitions of Housing First to be matched by funding and support.

#HousingFirstScot: Scotland’s leading housing group is backing Housing First

Wheatley Group’s homelessness lead, Catherine Wilkie, explains how the Housing First partnership is helping the most vulnerable people off the streets.

#HousingFirstScot: Wellbeing, Health & Housing First

Martin Gavin, head of external relations at The Homeless Network makes the connection between health and homelessness.

#HousingFirstScot: Wrap around support as long as it’s required – health and housing together

The Salvation Army are a key provider of Housing First in Scotland and update on the wrap around support they provide.

#HousingFirstScot: Top Tips from Dundee: Jobs, journeys and joint ventures

Bryan Smith is operations manager at Transform Community Development, Dundee, and a member of the consortium delivering Housing First in the city. Here he highlights some of the learning from the past 12 months.

#HousingFirstScot: Keeping Track

Doug Gibson, programme manager for Housing First Scotland Pathfinder on the latest figures.

Jobs

Quality and Compliance Manager – Almond Housing Association

Fixed term to June 2020

ALM156

£39,026 - £49,038 per annum (pro-rata)

Almond Housing Association is a registered Scottish Charity based in Livingston, delivering quality housing services to all of our customers throughout the West Lothian region.

We are currently seeking an experienced individual who is performance driven with a key focus on quality assurance to join our Corporate Services team on a temporary basis until June 2020. Self-motivated with strong communication skills, you will work to continuously to improve the services we deliver to our customers, ensuring compliance with internal processes and statutory and regulatory requirements.

Working closely with our managers, you will review and develop systems and processes relating to governance, performance management and quality assurance and develop and deliver improvements to our services. You will have strong attention to detail, with the ability to create and drive forward new ideas.

As part of our commitment to attracting the very best, we offer a comprehensive reward and benefits package including 34 days annual leave, contributory pension scheme, private health care, subsidised gym membership and the opportunity to participate in Almond’s flexi-time scheme. For further details or to apply, please see our website at: www.almondha.org.uk

Closing date: Monday 3rd June 2019

More jobs and tenders

Advertise here

Chief Executive Officer – Bield Housing & Care

Bield Housing & Care
Chief Executive Officer
Edinburgh
C. £104,000 plus lease car or car allowance

Bield is a not for profit organisation and one of Scotland’s largest housing and support service providers. Bield’s focus is to provide housing for older people, creating living situations which allow tenants to retain their independence and live fulfilling lives. The promise of “Free to be” aligns the organisation’s vision that older people should have the freedom to make their own choices and be free to live as independently as possible.

Established in 1971, Bield now provides over 5,400 affordable rent properties and a range of services across Scotland and has a large, diverse customer base. Operating as a Registered Social Landlord and Scottish Charity, the organisation has adopted a new strategic direction which has inevitably brought about significant change to secure the long term future of Bield. The most challenging of which was the difficult decision to move away from the care home sector. They recognise that they are on a journey, and in order to continue helping improve the lives of older people, they need to look ahead, anticipate change and adapt. Their new strategic direction is bold and ambitious and they will need a strong, visionary leader to ensure their goals are achieved.

The successful candidate will support and guide the Board to fulfil the strategic vision and overall direction, maintaining a focus on the continuing development of their housing, care and support services. They will be an advocate for Bield, enhancing and raising the profile of the organisation, whilst building on relationships with key stakeholders and funders.

The new Chief Executive will be an engaging and personable team player; a natural communicator who understands the need to build strong relationships both internally and externally. They are looking for someone who is visible, pro-active and brave. Substantial experience of financial and budgetary control is essential, and the successful candidate must be commercially minded and embrace technology, innovation and change.

All backgrounds will be considered for the role; relevance for the role must be highlighted within your application.
 
For a confidential discussion contact Mike Orr or Gayle Williamson at Aspen People on 0141 212 7555.
 
Full details on Bield, the role and how to apply are available at https://www.aspenpeople.co.uk/bield

Closing date for applications: Monday 20th May 2019

More jobs and tenders

Advertise here

Assistant Finance Manager – Kingdom Housing Association

Job Title: Assistant Finance Manager (Capital & Treasury)

Application Closing Date: 31 May 2019 at 5pm

Hours: 36 per week

Location: Glenrothes

Salary: £33,588 to £38,381 per annum

Job category/type: Finance

Are you an experienced Treasury or Finance Officer driving value and looking for a new challenge or opportunity to make a difference?

Do you want to work in a dynamic organisation in the highly regarded social housing sector using your finance and treasury skills?

Do you have proven communications skills and want to deliver funding solutions which will support the delivery of “more than a home”?

If you have experience of commercial finance and investment along with a sound knowledge of capital development and cash-flow management, we’d love to hear from you whether you are a well seasoned practitioner looking to improve your work life balance or have recently started your career in finance. We will provide both external and internal training and support in your new role with Kingdom.

About Us

We are a leading provider of housing and support in Fife, East Central Scotland.  Last year we delivered an £85 million Private Placement which was unique in Scotland being six times oversubscribed, and we renegotiated our traditional bank lending facilities whilst taking innovative funding solutions such as the Scottish Government Charitable bonds.

About the Role

We are looking for someone to join our Finance team in a treasury management role that will focus on managing and maintaining relationships and regulatory reporting. You will play a key role in the sourcing and delivery of further funding solutions to enable us to deliver on our corporate objectives and development programme to 2024 and beyond. You will be responsible for evaluating and monitoring the capital expenditure of our Development department (£30 to £40 million per annum), liaising with investors and lenders along with our Capital Investment Team ensuring the accounting treatment is properly recorded to meet our policies and strategies.

About You

We’re ideally looking for someone with experience of treasury management in a medium sized (SME) commercial organisation or as part of a bigger treasury management operation.  You may be part or fully qualified in accounting and business, banking or treasury management or you may be qualified by experience.

You will be able to demonstrate the ability to evaluate capital projects and cash flows, use computerised accounting systems and write reports for senior management. You should be familiar with banking practices, treasury management, investment and accounting concepts. You must have proven communication, influencing and relationship management skills.

You will need to have a driving licence and access to a car for business use and will be required to complete a satisfactory Basic Police Act Disclosure Scotland check.

For the full job description click here. For the conditions of employment click here. For the person specification click here.

We offer

An attractive salary and benefits package including a contributory pension scheme, company sick pay scheme and generous annual leave entitlement. We will consider flexible working options to support you to have a good work life balance.

To apply go online to our website and click on the recruitment portal link.

Interviews will be held on 7 June 2019

Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If you wish your application to be considered under the scheme, please state this under “Supporting information” on your application form.

More jobs and tenders

Advertise here

Board Members – Knowes Housing Association

Closing Date: Friday 31st May 2019

Background

Knowes Housing Association was formed in 1998 as a result of the dedicated efforts of local residents who were determined to bring change to their area and to be involved with the improvement and management of their neighbourhood. We operate in the Faifley and surrounding areas of Clydebank.

We have a committed staff team of 24 and manage over 1000 properties and provide a factoring service to around 600 others.

Knowes is a Registered Social Landlord and Registered charity. We are a high performing organisation and have strong links with our community.

Our highly skilled and committed board meet 9 times a year and we have our AGM in September. Board meetings are generally on the first Tuesday of the month, and we have Housing and Finance Sub Committees that meet separately.

For further information visit our website www.knowes.org

Job Description

Knowes recognises that strong governance is crucial to our ongoing success, and we are now looking to co-opt new members onto our board.

We would like to hear from individuals with either a local interest in the area, or have social housing or business management experience.

Regardless of your background, you will be enthusiastic about Knowes vision and committed to our values.

This role requires a time commitment and our meetings are in the evenings from 6.30 pm. In return we offer a rewarding role and training on a variety of topics relevant to the governance of a Housing Association.

This is a voluntary position and reasonable expenses will be paid in accordance with our policy.

To register an interest in becoming a board member, please email pdefence@knowes.org or for an informal discussion please contact our Director, Pierre De Fence on 01389 877752

More jobs and tenders

Advertise here

Tenancy Sustainment Worker (Naumann Initiative) – Kingdom Housing Association

Job Title: Tenancy Sustainment Worker

Application Closing Date: Friday 14 June

Hours: 36 per week

Location: Glenrothes

Salary: £23,021 to £25,030 per annum

Job category/type: Housing

ONLY AVAILABLE TO APPLICANTS WHO ARE REGISTERED HOMELESS

This role is part of the Naumann Initiative. It is only open to individuals who are currently registered homeless. The successful applicant will also be given a tenancy with Kingdom, full training to carry out the role and support to make the transition from being homeless to having their own home with us.

About the Role

We are looking for someone to join our Housing team to help some of our tenants make the transition from being homeless into stable accommodation with us. We believe the best person to do that is someone who has personally experienced homelessness.

For the full job description click here. For the conditions of employment click here. For the person specification click here.

Help to Apply

If you need help applying for the role, you can come along to our SUPPORT DAY where Kingdom staff will be able to tell you more about us and the role and to help you complete your application. We’ll recompense you any travel costs you incur getting there. The day is on:

  • Wednesday 29 May, 1pm – 4pm, Carnegie Conference Centre, Dunfermline

About You

You don’t need to have formal qualifications or experience of doing this type of work.

We want someone who:

  • Is registered homeless at the time of application
  • Has a genuine passion for supporting others who are homeless
  • Can empathise with other people and support them without judgement or allowing the relationship to develop beyond the professional
  • Is able to think laterally and solve problems
  • Has a good level of literacy and numeracy
  • Has (or is able to gain) a full driving licence

 As you will be supporting vulnerable people, you will need to complete a satisfactory Standard Disclosure Scotland check. Having a criminal record will not necessarily exclude you from applying but we would need to carry out a risk assessment to evaluate whether it would impact your ability to carry out the role.

We Offer
As well as the pay and benefits that come with all our jobs, we will give you a tenancy with Kingdom, full training, support to help you make the transition from homelessness and any other support to help you be successful in the role. We will consider any flexible working arrangements that will allow you to have a good work life balance.

To apply go online to our website and click on the recruitment portal link or attend our Support Day for help to apply.

More jobs and tenders

Advertise here

Temporary Housing Assistant (Maternity Cover) – Prospect Community Housing

Salary: £25,361 - £30,707 (pro rata for part time hours)

EVH Grade 5/6, Point PA14 – PA20

Contract type: Temporary – Fixed Term from July 2019 for 9-12 months

Hours of work: Full time, 35 hours per week (Monday to Friday),

Part time hours (minimum 24 hours per week) may be considered

BENEFITS

26 days annual leave, rising to 29 days after 3 years’ service

13 designated holidays (including public holidays)

SHAPS Defined Contribution Pension Scheme and cashback private health plan

THE ROLE

Due to forthcoming maternity leave we are recruiting for an individual to join our Housing Management team from the start of July 2019.  Your role will be:

  • To assist with the provision of an efficient and effective housing management service
  • To assist with the management of Prospect’s housing stock
  • To provide administrative back up as part of the Housing Management team.

ABOUT YOU

The successful candidate will be committed to assisting in the delivery of high quality housing management services including lettings, estate management, low level neighbour disputes and arrears control. You should be educated to Higher Grade standard with a minimum of 3 Highers, English being one of these and have previous experience of working with customers. You should be able to demonstrate high levels of achievement in your current or previous role with an ability to work as part of a team or on your own.

ABOUT US

Prospect began in 1988, when 8 local people came together and decided they wanted to build new quality houses in Wester Hailes and that's exactly what they did.

Prospect now have almost 900 homes in Wester Hailes. These homes are a mixture of flats and houses in both new and refurbished estates. We are a non-profit making charitable registered social landlord.

INTERESTED IN JOINING THE TEAM?

Please contact: recruitment@prospectch.org.uk or telephone 0131 458 5480 for an application pack (Recruitment Agencies and C.V’s will not be considered).

The closing date for applications is 3pm on Friday 24 May 2019.  Interviews will be held on Thursday 30 May 2019.

Prospect Community Housing is an equal opportunities employer and welcomes applications from all who believe they fit the essential requirements of the job.

More jobs and tenders

Advertise here

Technical & Property Asset Manager – Atrium Homes

Atrium Homes, based in Kilmarnock is on an ambitious transformational journey. Following consultation with our tenants, our Business Plan for the next few years will focus on core values of delivering quality affordable housing, sustainable communities and life chances for people. 

To complement this we have completed a staff restructure and we are looking for an exceptional person for the following post:

Technical & Property Asset Manager

(re-advertised – previous applicants need not apply)

Salary: £40,154 to £44,973 per annum, Permanent, 35 hours per week

This is a new role in our Property Investment Department co-ordinating delivery of a five year, multi-million pound housing investment programme. Role responsibilities relate to projects and staff involved in the repair, maintenance and improvement of almost 800 of our housing properties and the construction of up to 100 new units between now and 2024.

You’ll be an experienced professional, with a detailed working knowledge of property repair and maintenance, ideally within a social housing setting. You’ll also have experience of managing and/or delivering property improvement contracts with tenants in situ and some experience of new build housing contracts. You’ll be committed to customer service excellence and value for money services. You will be able to plan strategically and motivate colleagues to form creative and innovative solutions.

Ideally, you will hold a relevant qualification in a technical profession, and will demonstrate a thorough understanding of Scottish social housing standards and property investment requirements. Equally important, we expect the successful candidate to reflect our values, attitudes and approaches to work.

In return, we can offer an exciting role in a great organisation, a first class working environment and excellent terms and conditions, including 38 days combined leave, flexible working, a healthplan and a contributory defined benefit pension. Basic disclosure will be required.

For more information please download an application pack from the recruitment section of www.evh.org.uk. If you have any questions about the role, contact us at info@atrium-homes.co.uk or phone us on 01563 528816.

Completed application forms must be returned by 12.00 noon on Monday 20 May 2019.

This is a re-advertisement and previous applicants need not apply

CV will not be considered. No agencies please

Atrium Homes is part of the Atrium Group. The Atrium Group comprises Atrium Homes, a successful, award winning Registered Social Landlord with charitable status and Atrium Initiatives, a commercial subsidiary. Based in Kilmarnock, East Ayrshire, Atrium Homes owns, maintains and rents 1,250 properties in 9 towns, whilst Atrium Initiatives delivers factoring and open area maintenance services to 1450 owners.

Registered in Scotland SC190351 – Registered Scottish Charity SC028506 – Scottish Housing Regulator CON305

More jobs and tenders

Advertise here

Kingdom Works Trainee – Kingdom Housing Association

Title: Kingdom Works Trainee

Application Closing Date: 14 June 2019

Hours: 36 per week

Location: Glenrothes

Salary: £17,236 to £19,861 per annum

Job category/type: Trainee

About Us

Kingdom Housing Association provides housing and support throughout East Central Scotland.  This is a great opportunity to be part of our successful traineeship programme for 2019.

About the Role

We are looking for an enthusiastic, hard-working person to train with us for 3 years within our Kingdom Works team.

Our Kingdom Works Service helps unemployed Fife residents find suitable routes into employment and training and provides careers information, advice and guidance. The team also works with a range of employers to recruit and train individuals.

You’ll train through a mixture of work-based and college based learning. Whilst there is no guarantee of a permanent job with us at the end of the traineeship, we think you’ll be in a great position to take the next step in your career.

For full details of the role click here.

About You:

To be considered for this traineeship, you must be aged 16 to 24; you must be 24 or under on 30 September 2019 and have achieved or expected to achieve a minimum of five National 5’s (or equivalent) at grade C or above including English and Maths. You should have a genuine interest in developing a career in employability and have the ability to work as part of a team.

We offer:

An attractive salary and benefits package including a contributory pension scheme and generous annual leave entitlement. You will also have the opportunity to obtain a recognised qualification to help develop your career and we will provide you with a training programme and support during your traineeship.

To apply go online to our website and click on the recruitment portal link.

Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If you wish your application to be considered under the scheme, please state this under “Supporting information” on your application form.

Scottish Charity No: SC000874

More jobs and tenders

Advertise here

Health & Safety and Maintenance Trainees – Kingdom Housing Association

Job Titles: Health & Safety Trainee / Maintenance Trainee

Application Closing Date: 31 May 2019

Hours: 36 per week

Location: Glenrothes

Salary: £20,325 - £22,397 per annum

Job category/type: Trainee

About Us and the Roles

Here at Kingdom Housing Association we provide housing and support throughout East Central Scotland.  We are a leading provider of affordable housing and support in East Central Scotland. We currently have a property portfolio of around 4500 homes and have plans to develop around 2000 more over the next 5 years.

We have 2 exciting new opportunities for trainees within our Health and Safety and Maintenance departments.

The successful applicants will complete a 3 year training programme which will include support to complete a formal qualification in a relevant subject to the department you will be working in.

There is no applicant upper age limit for these roles, so if you are interested in a change of career into one of these fields, we would love to hear from you!

Health & Safety Trainee:

The H&S Trainee will work alongside the H&S Officer and HR team and, at times, other colleagues in Kingdom to learn about and gain experience of all aspects of the Health and Safety profession. As you progress through your traineeship, you will provide a client centred H&S service giving advice and support to staff and management. You will also be expected to undertake a continual work assessment whilst attending further education to gain your H&S qualifications.

For full details of the role click here.

Maintenance Trainee:

The Maintenance Trainee will work alongside the existing Maintenance Team and other colleagues in Kingdom to gain experience of Asset Management. As a member of the Maintenance Services Team, you will assist with the smooth running of Kingdom’s maintenance service, planned maintenance and major repairs programme.You will also be expected to undertake a continual work assessment whilst attending further education to gain your relevant qualifications.

For full details of the role click here.

In both roles you’ll train through a mixture of work-based and college based learning.  Whilst there is no guarantee of a permanent job with us at the end of the traineeship, we think you’ll be in a great position to take the next step in your career.

About You:

To be considered for either of these traineeships, you should have a minimum of two Highers (or equivalent) including English and Maths and you should have a genuine interest in developing a career within a Health and Safety or Maintenance environment. You will be confident, organised and have the ability to effectively work on your own and as part of the team.

You will need to have a full driving licence to fully carry out these roles.

You will also be required to complete a satisfactory Standard Police Act Disclosure Scotland check.

We offer:

An attractive salary and benefits package including a contributory pension scheme and generous annual leave entitlement. You will also have the opportunity to obtain a recognised qualification to help develop your career and we will provide you with a training programme and support during your traineeship.

To apply go online to our website and click on the recruitment portal link.

Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If you wish your application to be considered under the scheme, please state this under “Supporting information” on your application form.

More jobs and tenders

Advertise here

Graduate Trainee – Kingdom Housing Association

Job Title: Graduate Trainee

Application Closing Date: 14 June 2019

Hours: 36 per week

Location: Glenrothes

Salary: £23,021 - £25,030 per annum

Job category/type: Trainee

About Us

Here at Kingdom Housing Association we provide housing and support throughout East Central Scotland. We are a leading provider of affordable housing and support in East Central Scotland. We currently have a property portfolio of around 4,500 homes and have plans to develop around 2,000 more over the next five years.

About the Role

We have two exciting new opportunities for Graduates within Kingdom starting in August 2019.

You will complete a three year training programme which will include rotations into key areas of Kingdom to ensure you will have an extensive working knowledge of the organisation by the end of the programme.

You will have a ‘home’ department in either Development or Housing where you will spend most of your time with short rotations into Finance, Chief Executive Department, HR and other key departments during your training.

Alongside your placements, we will enrol you on to a Postgraduate qualification which is likely to be MSc/PG Diploma Housing Studies at the University of Stirling.

About You

To be eligible for our graduate programme, you must be a recent graduate and possess or be on course to achieve a minimum of a 2:2 degree in a relevant subject.

You must be customer-focused with excellent communication skills and passionate about ensuring the best outcome for our customers. You will be confident, organised and have the ability to effectively work on your own and as part of the team. It is essential that you have the drive to continuously learn, with the ability to use your own initiative to innovate and make decisions.

You will need to have a full driving licence and the use of a car for work purposes. You will be required to complete a satisfactory Standard Police Act Disclosure Scotland check.

We offer

An attractive salary and benefits package including a contributory pension scheme and generous annual leave entitlement.

To apply go online to our website and click on the recruitment portal link.

Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If you wish your application to be considered under the scheme, please state this under “Supporting information” on your application form.

Scottish Charity No: SC000874

More jobs and tenders

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Housing Officer – Kingdom Housing Association

Job Title: Housing Officer

Application Closing Date: Friday 17 May 2019

Hours: 36 per week

Location: Glenrothes

Salary: £29,404 - £32,602

Job category/type: Housing

About Us

Kingdom Housing Association is a leading provider of housing and support throughout East Central Scotland. We have plans for a significant expansion of our housing stock over the next five years.

About the Job

An exciting opportunity has arisen for a self-motivated professional to join us as a Housing Officer in our Housing Management Team.

Based in Glenrothes, you will be responsible for providing high quality housing services to customers across a defined geographic area.

About You

You will have previous experience of working in a social housing role in a housing association, council or similar organisation with a good knowledge of social housing activities and a passion for delivering high quality customer services.

The post holder will require a full driving licence and a Disclosure Check prior to being made an offer of employment.

For the full job description click here. For the conditions of employment click here. For the person specification click here.

We Offer

An attractive salary and benefits package including a contributory pension scheme and generous annual leave entitlement. We also offer ongoing training and support to develop yourself and your career. We will consider flexible working options to support you to have a good work life balance.

To apply go online to our website and click on the recruitment portal link.

Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If you wish your application to be considered under the scheme, please state this on your application form.

Interviews will take place in the form of an Assessment Centre on 31 May 2019.

More jobs and tenders

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Housing Officer – Hillcrest Housing Association

Job Reference: HH19/072

Post: Housing Officer           

Location: Perth

Hours: 35.25 hours per week

Salary: £27,859 - £34,930 per annum (£15.20 - £19.06 per hour)

Contract: Permanent

Closing Date: Friday 17th May 2019

Interview Date: Friday 31st May 2019

The Department

Hillcrest Housing Association is a registered charitable Housing Association with stock across Perthshire, Fife, Edinburgh, Dundee and Angus. We have a significant ongoing new build development programme and our aim is to provide good quality affordable housing options.

The Job

We have a vacancy for a Housing Officer in our Perth team which manages our properties in Perth and Fife. As part of our very busy team, you will be responsible for delivering high quality Housing Management Services. Key duties will include managing complex anti-social behaviour cases, tenancy and estate management, housing allocations, income management and assisting with tenancy sustainment services. 

The Candidate

You should be educated to SCQF level 7 and ideally have previous line management experience. You must be enthusiastic, confident, flexible and highly motivated. Excellent organisation and prioritisation skills are essential as is a working knowledge of current housing legislation and regulation.

Application Process

PHONE: 01382 564727 (quoting Job Ref)

EMAIL: Recruitment@hillcrestha.org.uk (quoting Job Ref)

ONLINE: https://www.hillcrest.org.uk/housing-association/about-us/careers/

Please note we do not accept C.V’s or approaches from Recruitment Agencies.

We promote equality through seeking to eliminate unlawful and unfair forms of discrimination, as appropriate.

Hillcrest Housing Association is a registered Charity No. SC006809

More jobs and tenders

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Locality Housing Director – GHA

Locality Housing Director
Glasgow
£67,726 - £72,485 per annum

GHA, part of Wheatley Group, is rooted in its local communities and committed to delivering outstanding, customer-focused services.

As one of the UK’s biggest and most innovative social landlords, we have an ambitious new-build programme under way and a number of national and international awards to our name. These include the European Foundation for Quality Management’s Global Business Excellence Award and the Investors in People Platinum Employer of the Year title.

At GHA the customer is at the very heart of everything we do. Our customer satisfaction is 90%, and we would like to hear from you if you can help to improve upon this. With plans to take our services to the next level through a new five-year strategy, we now have a rare opportunity for a talented and experienced leader to join us as a Locality Housing Director.

The successful candidate will lead and support our teams of dedicated staff through the next stage of our journey, including our on-going digital transformation.

Experience of working in a senior management role in housing is essential as is a strong track record in achieving top performance results.

You must be able to demonstrate an ability to inspire and motivate staff to deliver first-class services in our communities. That includes colleagues working in housing, asset management, repairs and maintenance, and environmental services. You will support your teams to develop their confidence and skills so they can find the right solutions and services to help each individual customer.

You’ll also be a strategic and analytic thinker, be used to working in a pressurised and regulatory environment and be adept at writing reports and customer-facing communications. Experience of influencing decision-makers at all levels is desirable.

If you think you have what it takes please click here, email recruitment@wheatley-group.com or call 0141 274 6555. Closing date for all applications is 17th May 2019 at 5pm.

For an informal, confidential chat; talk to Jeehan Weerasinghe, Director of Innovation and Improvement on 0141 274 8040.

Successful applicants will be subject to a basic disclosure check.

GHA is committed to equality and diversity and is an equal opportunity employer.

More jobs and tenders

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Housing Officer – Knowes Housing Association

Knowes Housing Association provides services to 1600 households in the north of Clydebank, mainly in the Faifley area. We are looking to appoint an experienced Housing Officer to fill a post vacated due to Maternity leave. This will be for a fixed term of 1 year. The successful applicant will be an integral part of the Association’s housing management team.

We are a highly regarded housing association with a strong track record of delivering quality services.

Reporting to the Housing Manager the successful candidate will be committed to the delivery of quality services in the areas of rent account management, lettings, estate management and managing neighbour disputes. You should hold relevant Housing Qualifications and have experience of working in a social housing environment with knowledge of current housing legislation and practice. You will be able to demonstrate high levels of achievement in your current or previous role.

We offer an excellent remuneration package including a pension scheme, 25 days paid leave and 15 days public holidays.

The salary will be on the EVH grade 7 £32,850 to £36,071.

The closing date for completed applications is 12 noon on 17th May 2019.

For more information and an application pack please visit the Knowes HA website. Should you wish an informal confidential chat regarding the post please contact Pierre De Fence our Director on 01389 877752.

More jobs and tenders

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Housing Assistant – Knowes Housing Association

Knowes Housing Association provides services to 1600 households in the north of Clydebank, mainly in the Faifley area. We are a highly regarded housing association with a strong track record of delivering quality services. We are looking to appoint a Housing Assistant to fill a newly created post within the organisation. The successful applicant will be an integral part of the Association’s housing management team.

Reporting to the Housing Manager the successful candidate will be committed to assisting in the delivery of quality services in the areas of lettings, estate management, low level neighbour disputes, Universal Credit control, and monitoring some estate services for quality control. You should have experience of working in a social housing environment with knowledge of current housing legislation and practice. You will be able to demonstrate high levels of achievement in your current or previous role with an ability to work as part of a team or on your own. You should be educated to Higher Grade standard with a minimum of 3 Highers, English being one of these.

We offer an excellent remuneration package including a pension scheme, 25 days paid leave and 15 days public holidays.

The salary will be on the EVH grade 5, £24,454 to £27,177.

The closing date for completed applications is 12 noon on 17th May 2019.

For more information and an application pack please visit the Knowes HA website. Should you wish an informal confidential chat regarding the post please contact Pierre De Fence our Director on 01389 877752.

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Board Members – Almond Housing Association

Almond Housing Association, West Lothian’s largest Registered Social Landlord, based in Livingston, is seeking applications to fill a number of voluntary Board Member vacancies from candidates with a keen interest in the activities and business of the Association.

We are looking for enthusiastic, community-minded and suitably qualified individuals to join our Board who are responsible for the overall governance, management and maintenance of approximately 2,500 properties and 650 garages in Livingston and other towns in West Lothian.

Commitment and experience are assets as valuable as qualifications. Applicants will be required to work with senior and professional staff and an ability to grasp complex issues quickly is important, as is experience of achieving results in a Committee or Board environment.

Applicants will be required to demonstrate ability and a proven track record in their chosen profession or other activities and, to complement the existing range of expertise on the Board, should ideally have professional or personal experience in one or more of the following areas:

  • Repairs and maintenance services
  • Risk management
  • Delivering landlord services
  • Working within a regulatory framework
  • Finance or auditing
  • Performance management
  • Customer care
  • Law
  • Third sector governance

In the first instance, successful applicants will join the Board as co-optees, until formal election by the Membership at the AGM in September. Board members are expected to attend evening meetings on a monthly basis, as well as to participate in ad-hoc sub committees as required. In total, the time commitment is approximately 1 - 2 days per month in relation to reading Board papers as well as preparation and attendance at meetings, and undergoing relevant training.

Application packs are available on our website: www.almondha.org.uk

CV’s should be submitted to enquiries@almondha.org.uk

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Governing Body Member – Hillcrest Housing Association

Would you like to make a difference to people and communities with your skills and experience as a

Voluntary Committee / Board Member?

We are looking for volunteers to become Board Members with skills in finance, HR, governance, community care, housing, social enterprise, skills training, asset management and the commercial maintenance and construction environment. This is a great opportunity to get involved and shape an exciting future and a chance for you to share your expertise.

The Hillcrest Group of Companies is headed by Hillcrest Housing Association (HHA) as the “parent” in the company with five trading subsidiaries. We are seeking new Committee/Board members for several of the companies within the group structure. The Board currently meets eight times a year with an AGM and an annual away day. Further information can be found on our website: www.hillcrest.org.uk alternatively informal enquires are welcomed to;

Angela Linton, Group Chief Executive, Telephone: 01382 564715 / alinton@hillcrestha.org.uk

Fiona Morrison, Deputy Chief Executive, Telephone: 01382 564712 / fmorrison@hillcrestha.org.uk

HHA is a registered social landlord and Scottish charity with approximately 6,500 homes for rent in Tayside, Fife and Edinburgh. Other subsidiaries specialise in community care and support services, skills training and employment opportunities, and intermediate and open market renting. The group turnover is in excess of £32 million.

For further details, an application form and an information pack, please contact;

Lisa Davidson
Board Services Officer
Hillcrest H.A. Limited
1 Explorer Road
DUNDEE
DD2 1EG
Direct dial: (01382) 564711 E-mail: ldavidson@hillcrestha.org.uk

Closing Date: Friday 24th May 2019

We promote equality through seeking to eliminate unlawful and unfair forms of discrimination, as appropriate.

Hillcrest Housing Association is a registered Charity No. SC006809

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Support Workers Cupar – Kingdom Support & Care

Job Vacancy

Support Workers Cupar − 20, 25 and 30 hour posts available

Waking Night Posts − 20 and 30 hour posts available

£9.00 per hour unqualified, £9.22 per hour qualified

Support Workers (Bank Staff)

Hourly rate of £9.00 plus holiday premium

An exciting opportunity to join Kingdom Support & Care and become part of our new Service in Cupar

About Us

We provide support to people with a range of needs in their own homes, including those with: learning disabilities, autistic spectrum disorder, complex needs, mental health issues, physical disabilities and age related needs.

About the Role

We are setting up a new shared living service in Cupar to support people with a range of abilities to live in their own home and this is an exciting time to be joining the team. We are also looking for staff to work in our existing core and cluster service in Cupar.

About You

We are looking for upbeat, confident and energetic people who have the desire to want to support people to have the best life possible. You will provide support for personal care and participation in activities such as going to the cinema, going shopping, out for lunch, or going on day trips further afield, so energy and initiative is vital. To support staff into the service, we offer a comprehensive induction period with training tailored to the service and a buddy system for new staff so you have the support of the whole team.

You must be flexible in your approach to work and it is essential you are able to work shifts which will include weekend working, and evenings.

In return for the above we will offer an attractive salary and benefits package including full funding and support towards an SVQ qualification in Care and generous annual leave entitlement.

For full job description click here. For full conditions of employment click here.

The Benefits

  • Competitive pay
  • Generous annual leave entitlement starting (for a 5 day worker) at 37 days a year rising to 39 days after five years and then to 41 days after ten years
  • Enhanced entitlements for other types of leave
  • Support with your personal and professional development
  • A free, confidential employee counselling service
  • Discounted gym membership

This post is subject to a PVG Disclosure check. The cost of membership is borne by you.

The closing date for applications is on Friday, 24 May 2019 at 12 Noon.

Recruitment Event

Come along to our recruitment event in Cupar to find out more about working in Care. Chat to staff and supported people and find out about the posts we have available.

Friday, 17 May 2019, 10.00am – 4.00pm

Cupar Corn Exchange, St Catherine Street, Cupar, Fife, KY15 4BT

If you wish to be interviewed on the day, log onto our website to complete the application form prior to the event.

Registered in Scotland: SC545491

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Tenders

Resident Satisfaction Survey 2019 – Drumchapel Housing Co-operative, Pineview and Kingsridge Cleddans Housing Associations

Drumchapel Housing Co-operative, Pineview and Kingsridge Cleddans Housing Associations are Registered Social Landlords based in Drumchapel, Glasgow with a total of 1356 properties (Pineview has 585, Kingsridge Cleddans 292 and Drumchapel 479 properties)

We wish to invite tenders from suitably qualified and experienced consultants to carry out our resident satisfaction survey with a timescale to complete by the end of October 2019.

Previous experience of conducting a Satisfaction Survey for a social housing provider using a range of methods would be essential as is the ability to capture and analyse data using appropriate systems.

To note interest in order to receive a project brief, application form and fee bid form please contact: mail@pineview.org.uk or phone: 0141 944 3891

The contact person for this project is Karen Byrne, Housing Services Manager at Pineview Housing Association.

Pineview Housing Association Ltd Registered Office: 5 Rozelle Avenue, Drumchapel, Glasgow, G15 7QR. Scottish Housing Regulator No: HAC231; FSA No: 2375R(S); Scottish Charity No: SCO 38237.

Kingsridge Cleddans Housing Association Ltd Registered Office: Unit 2/3 Ladyloan Place, Drumchapel, Glasgow, G15 8LB. Scottish Housing Regulator No: HAC234; Scottish Charity No: SCO 38236.

Drumchapel Housing Co-operative Ltd Registered Office:  4 Kinclaven Avenue, Drumchapel, Glasgow, G15 7SP.  Scottish Housing Regulator No: HAC185; Scottish Charity No: SCO 46239.

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Constitutional Partnership Proposals – Dumfries and Galloway Housing Partnership

Dumfries and Galloway Housing Partnership (DGHP) is inviting proposals from suitably qualified affordable housing providers to create or join a group structure.

The decision to seek a constitutional partner has been taken by the Board after full consideration of both a Strategic Review of our Purpose and Direction and the findings of a recent Governance Review. DGHP currently owns 10,300 houses and provides factoring services for a further 650 households across Dumfries and Galloway.

Bill Robertson, chair of the board, said: “We are proud of what the original stock transfer from Dumfries and Galloway Council in 2003 achieved. However, we recognise that the scale of the challenges which we now face exceeds our current capacity. As the largest provider of affordable housing in the region our vision is to deliver quality affordable housing and high-quality accessible services across all of Dumfries and Galloway – including in our most rural communities.

“We understand that DGHP should do more but acknowledge that we are unable to deliver on our own. Following detailed consideration of our options we have agreed that a constitutional partnership which brings additional capacity and capability, where and when it is needed most, will allow us to deliver the best outcomes for our tenants and other service users. Connecting people and places and creating thriving and successful communities is at the heart of what we want to do.”

Interested parties can request a copy of our Partnership Prospectus by emailing our agent at hello@indigohousegroup.com. Proposals should be submitted no later than 12 noon, Wednesday 5th June 2019. 

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Events

CIH and Scottish Housing Regulator Roadshow - Aberdeen

About the event

Following the launch of the new social housing regulatory framework, CIH Scotland and the Scottish Housing Regulator are pleased to invite you to our joint roadshow.

Come along and hear about what the framework includes and how your organisation can meet the ambition it sets out, as well as how the further professionalism of your staff and board can help social landlords deliver on the framework.

There will be short presentations from both the Regulator and CIH Scotland, followed by an opportunity to ask questions.

Venue and timings

This event will take place on Friday 21 June 2019 from 12:00 - 13:00 at Langstane Housing Association in Aberdeen. Address details are as follows:

Langstane Housing Association

680 King Street

Aberdeen

AB24 1SL

Click here for location map

A light lunch and refreshments will be provided.

Prices and booking information

Prices:

  • Non-CIH members/Non-CIH housing partners: £20 + VAT
  • CIH members/CIH housing partners: Free

Booking information:

Non-CIH members

If you are not a CIH member or if this is your first time using the website to book an event, click on 'Book'. You will then be asked to register your details in order for your booking to be processed. Please note once you have registered you will not need to do this again, instead you will just need to log in via your username and password.

CIH members

Simply click on the 'Book' button and book your place using your CIH membership number and password.

Terms and conditions:

Please read our privacy notice and terms and conditions before completing your booking.

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CIH and Scottish Housing Regulator Roadshow - Ayr

About the event

Following the launch of the new social housing regulatory framework, CIH Scotland and the Scottish Housing Regulator are pleased to invite you to our joint roadshow.

Come along and hear about what the framework includes and how your organisation can meet the ambition it sets out, as well as how the further professionalism of your staff and board can help social landlords deliver on the framework.

There will be short presentations from both the Regulator and CIH Scotland, followed by an opportunity to ask questions.

Venue and timings

This event will take place on Monday 24 June 2019 from 12:00 - 13:00 at Ayr Town Hall. Address details are as follows:

Ayr Town Hall

New Bridge Street

Ayr

KA7 1JX

Click here for location map

A light lunch and refreshments will be provided.

Prices and booking information

Prices:

  • Non-CIH members/Non-CIH housing partners: £20 + VAT
  • CIH members/CIH housing partners: Free

Booking information:

Non-CIH members

If you are not a CIH member or if this is your first time using the website to book an event, click on 'Book'. You will then be asked to register your details in order for your booking to be processed. Please note once you have registered you will not need to do this again, instead you will just need to log in via your username and password.

CIH members

Simply click on the 'Book' button and book your place using your CIH membership number and password.

Terms and conditions:

Please read our privacy notice and terms and conditions before completing your booking.

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Presenting a memorable message – public speaking for Committee/Board – SHARE

Do you need to make a presentation that people will remember? Would you like to learn how to get your key messages to stick?

Sheila Fraser Associates has designed a workshop that will explain how to make your message brain friendly. She will show you how to look confident and create a visual message.

People who have already attended this training said:

‘Kept my attention 100% of the time, interesting, informative, fantastic analogies’

‘Completely hit the mark in improving my confidence’

‘I wish I had known this stuff years ago, and then I would not have been wasting people’s time listening to my poor presentations!’

Key objectives:

  • Design a structure appropriate to the audience
  • Controlling nerves
  • Recognise what makes a speaker look confident
  • Perform a speech opening
  • Create good visual support
  • Consider what the brain remembers
  • Explore how to practise before performance
  • Tips and hints on using flip charts effectively

Date: 21st May 2019

Duration: 1 day

Time: 5:30pm – 7:00pm

Trainer: Sheila Fraser

Venue: SHARE, Saracen House, 139 Saracen Street, Glasgow, G22 5AZ

Costs: Members £100.00 / Non-Members £200.00

To book a place please visit https://www.share.org.uk/upcoming-courses/training-courses/committee-board-development/presenting-a-memorable-message-public-speaking-for-committee-board

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Understanding how to manage contracts and contractors in the workplace (ilm level 3 module) – SHARE

Do you need to make a presentation that people will remember? Would you like to learn how to get your key messages to stick?

Who’s it for and what’s it about?

This course is for anyone who will be acting on behalf of their organisation to negotiate and award contracts and manage them alongside the contractors. It is ideal for those in technical services or development roles who want to develop their knowledge, understanding and skills in this area.

Course Content

  • Basic contract law
  • Types of contracts
  • Contract management procedures and tools
  • Scale and scope of contracts
  • Monitoring and evaluating contracts
  • Commissioning contracts
  • Types of information required by contractors
  • Types of contractors commonly used in the workplace
  • Examples of control tools
  • Contractor selection processes

Learning outcomes

  • Understand how contracts are managed in the workplace
  • Understand how contractors can be managed in the workplace
  • As this is a unit of an ilm level 3 Award in leadership and management there will be a work-based assignment. On successful completion of the assignment learners will be awarded an ilm certificate for the unit.
  • The assignment will require you to demonstrate your awareness of the key aspects of contract and health and safety law and that you know how to ensure contractors working on your premises or sites do not pose a risk to the Association/ Cooperative.

Date: 23rd May 2019

Duration: 1 day

Time: 9:30pm – 4:30pm

Trainer: Alastair Black/John Bonnar

Venue: SHARE, Saracen House, 139 Saracen Street, Glasgow, G22 5AZ

Costs: Members £280.00 / Non-Members £380.00

To book a place please visit https://www.share.org.uk/upcoming-courses/get-a-qualification/ilm/understanding-how-to-manage-contracts-and-contractors-in-the-workplace-ilm-level-3-module

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Governance Seminar: Creating a Culture of Assurance

Description: The first in a series of Governance seminars. This free event will explore the ways in which a culture of assurance can improve performance and compliance in line with the Scottish Housing Regulator’s new framework.

Who should attend: Housing Leaders (CEOs, Chairs, Senior Executives) and those who manage the Corporate Governance function within their Housing Association.

Why should you attend: The new Regulatory Framework guidance came into effect on 1st April. The framework supports the development of a new governance culture across the sector. It places increased emphasis on openness and transparency and reinforces the need for Board and committee members to get assurance that their organisation is well run and delivers good outcomes for tenants.

Where: Parkhead School House,135 Westmuir Street, Parkhead, Glasgow, G31 5EX

When: Tuesday 21st May 2019 at 09:30

Cost: Free of Charge

Agenda:

09:30 Registration/Tea & Coffee

10:00 Kieran Colgan, Director of Ark Consultancy 'Developing your Assurance Framework'.

10:45 Lynn Wassell, CEO of CVHA Group Challenges faced at the helm and lessons learned.

11:15 Jim Strang, President of CIH A perspective of the new framework from CIH.

11:45 Panel Discussion* This is an opportunity for delegates to pose questions to the panel (comprised of the named speakers above) and discuss collectively how to meet the challenges and opportunities outlined in the new framework.

12:15 Break/Tea & Coffee

12:30 Workshop/demo A quick introduction to Decision Time, a suite of digital governance tools designed to help housing associations meet the challenges discussed.

13:00 Complimentary Lunch

*Delegates are welcome to submit questions for the Panel prior to the event. These can be emailed in advance to john.bell@decisiontime.co.uk

Register:  To book your place, register here

Contact: info@decisiontime.co.uk

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JUST LAUNCHED - CIH Level 3 in Housing Maintenance and Asset Management

Delegates can now achieve CIH Level 3 in Housing Maintenance and Asset Management by studying through SHARE.

Some time ago we asked you what you wanted to see SHARE deliver in the future so we are excited to be able to offer you one of those qualifications with more on the way…….

This qualification is aimed staff who have experience working in the housing sector and wish to build upon their knowledge of the maintenance function.  It is expected that the majority of those taking part will be from a maintenance role but this course is also open to those in other roles providing they have relevant experience. 

The aim is to provide delegates with the necessary knowledge and understanding to enable them to support a housing maintenance function at an operational level.    

Delegates will be required to successfully complete all four units which are:

  • Professional practice skills for housing
  • Housing construction and maintenance
  • Managing empty properties
  • Health and safety awareness for housing management and maintenance

The course will be delivered at Saracen House over 4 full days and will be assessed by coursework relating to each unit. 

This course offers delegates another approach to learning about a maintenance function beyond the very successful and highly subscribed City & Guilds accredited programme, Understanding Building and Managing Repairs. 

Olwyn Gaffney, SHARE’s learning and development manager says “We knew there was a gap in our calendar of training for a CIH qualification aimed at maintenance staff in the sector and we are delighted to now be able to provide this. 

We try our best to respond to requests of our members and other customers and this is a qualification they told us they wanted.”

You can find out more about this course at www.share.org.uk or by speaking to one of our learning and development team – Julie-Ann, Debra or Olwyn on 0141 370 1377.

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Summer Sessions for Managers and Aspiring Managers

SHARE is passionate about supporting the future of the social housing sector, not only training new staff through modern apprentice schemes, but also supporting current housing staff to fulfil their potential and progress up the career ladder. Housing associations and co-operatives need to support the future housing leaders now to ensure they have a strong foundation in leadership and management.

Following last year’s success SHARE’s Summer Sessions are back. The 2019 programme offers six half day courses, delivered over June and August, which delegates can book as a block or take individually. This programme will give new and aspiring managers a well-rounded overview of what is required of them in the managerial role and complement SHARE’s range of accredited ilm courses for those looking to gain recognised qualifications in the field

If you are new to management or hope to progress into management, this series is not to be missed!! 

Over a series of 6 weeks SHARE will host the following half-day courses:

Individual courses are priced at £100 for members and £200 for non-members, book 4 of the 6 courses and receive 40% off your final course.

You can find out more about each session and book your places now directly from our website or by emailing info@share.org.uk

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Upcoming courses at SHARE

20.05.2019

Delivering great customer service at the frontline

Who’s it for and what’s it about?

This session is for frontline staff who are directly involved with the organisations’ customers and are likely to be part of the customer services team: work at reception; in maintenance or housing management. Whatever their department; they will spend a lot of their time dealing with customers. This interactive and informative session will explore the basics of what customer service is and why it is so crucial to all parts of the organisation, and especially at the front line. It will look at best practice and policies as well as exploring the so called ‘softer skills’ that are required to ensure that service is delivered confidently, consistently and professionally.

21.05.2019

Presenting a memorable message – public speaking for Committee/Board

Who’s it for and what’s it about?

Public speaking is often cited as one of the most prevalent fears or anxieties that people struggle with. But this does not need to be the case.

This session will demonstrate to delegates how to approach different aspects of your public speech, and how to make your message stand out to your audience. The session will look at: designing a structure appropriate to the audience; controlling nerves; recognising what makes a speaker look confident; performing a speech opening; creating good visual support; consider what the brain remembers; explore how to practise successfully before performance; and tips and techniques for using flip charts effectively.

23.05.2019

Understanding how to manage contracts and contractors in the workplace (ilm level 3 module)

Who’s it for and what’s it about?

This course is for anyone who will be acting on behalf of their organisation to negotiate and award contracts and manage them alongside the contractors. It is ideal for those in technical services or development roles who want to develop their knowledge, understanding and skills in the area.

29.05.2019

Introduction to cyber security – Committee/Board

Who’s it for and what’s it about?

With an increasing dependency on digital services this course aims to introduce Committee/Board members to the importance of cyber security (Internet and PC Security). Your organisations depend on information technology more and more, managing your rents, voids, repairs, statistics for the regulator, and the list goes on. Never has it been so essential to avoid a cyber-attack.

The session will look at the main areas involved in cyber security from mitigating cyber security risk to recovering from a cyber security attack.

30.05.2019

How to conduct an appraisal of a senior officer

Who’s it for and what’s it about?

Appraising your Director or Chief Executive’s performance is a task that is integral to the Committee/Board role as the employer, is important for the senior officer’s development, is good practice, and is a requirement of the Scottish Housing Regulator as set out in the Regulatory Code of Governance.

This session will support Committee/Board members who will carry out the appraisal process and will help you prepare for a focused dialogue that will form a clear perspective on past performance as a basis for making future plans.

03.06.2019

Joining the dots – working in effective partnerships

Who’s it for and what’s it about?

This course is for senior housing practitioners who have been given responsibility to set up new partnerships or to attend an existing one. The course considers how to achieve the best outcomes from a partnership and looks at both informal and formal relationships and what works best using practical examples and scenarios. It looks at how to set up partnerships and who could be involved. Attendees will consider what makes a partnership effective and how they can influence decisions and negotiate on behalf of their organisation.

05.06.2019

Practical governance – transparency

Who’s it for and what’s it about?

This session, designed for both Committee/Board members and senior staff, will look at how key elements of that requirement are addressed. This includes the identification and management of conflicts of interest; how payments, benefits, gifts and hospitality are dealt with and transparency in decision making, while retaining confidentiality where appropriate.

06.06.2019

Cultural awareness      

Who’s it for and what’s it about?

This course is suitable for all staff and Committee/Board members. The course will describe culture in a way that most participants have not considered before, helping to contextualise the importance of culture and inform discussion about how cultural differences can be bridged and accommodated. It will deal with the particular needs and issues that delegates bring to the course around cultural clashes/misunderstandings and help them to work on a way forward with these issues.

The course will also help delegates to be more confident and inquisitive when confronted with cross cultural issues.

11.06.2019

Dementia awareness for housing staff

Who’s it for and what’s it about?

This course has been designed specifically by AGE Scotland for housing staff and will look initially at dementia as a condition; its signs and symptoms. It will then go on to address a series of issues that housing associations face when dealing with tenants with dementia such as: the home environment, personal safety assessments and how changes and adaptations can assist sufferers; how a dementia sufferer deals with their finances and how they can be vulnerable; and issues around capacity when tenants with dementia are required to make decisions with dementia diagnoses increasing year on year and care budgets being stretched further all the time, it is more important than ever that staff have a firm grasp of this difficult condition and many of the ways it can affect their tenants.

11.06.2019

Engaging tenants to improve service delivery

Who’s it for and what’s it about?

This session is for experienced Committee/Board members and will outline the responsibility, expressed in the Charter, by the Scottish Housing Regulator (SHR) and the Scottish Government, on your organisation to engage with your customers. It will also detail what others are doing in terms of engagement and tenant scrutiny and what is working best north and south of the border. There will be room for discussion on what would be best for your organisation.

On completion of this session, delegates should understand the key role of the Charter, SHR and the Scottish Government in customer engagement; be able to discuss the merits of engagement tools used across the country; understand the role of tenant scrutiny and appreciate what others are doing and so review what is best for you.

12.06.2019

Committee/Board as a landlord

Who’s it for and what’s it about?

This session is for all Committee/Board members and will help them to effectively set the direction and lead their organisation. This will focus on ensuring you are aware of the key responsibilities as landlord and will consider an overview of the key housing functions; business planning and strategic direction; monitoring and challenging performance and regulation.

13.06.2019

Factoring – delivering an excellent service

Who’s it for and what’s it about?

One of the important matters you will need to think about when offering a factoring service is how you communicate your services effectively whilst building strong partnerships.

The course is aimed at individuals of all levels particularly those involved in frontline service delivery in a housing association, co-operative or subsidiary who deliver the factoring service. It offers an insight into what good customer service looks like within a factoring operation.

13.06.2019

Factoring – for Committee/Board

Who’s it for and what’s it about?

This session is aimed at Committee/Board members of housing associations and co-operatives who provide a factoring service, or may have a commercial subsidiary that delivers a factoring service.

The session will introduce a broad overview and background of factoring. It will then consider how best to ensure the association/co-operative is delivering a legally compliant factoring service; look at the policies and procedures required for an effective factoring operation; the implications of noncompliance and the financial risk management associated with providing a factoring service.

14.06.2019

Emergency first aid

Who’s it for and what’s it about?

This one-day course is suitable for the ‘Appointed Persons’ under H&S regulations, and covers first aid in emergency situations such as resuscitation; control of bleeding; dealing with shock, burns and scalds. A certificate of attendance is presented at the end of the session and the training should be repeated every three years as a minimum.

17.06.2019

Governance of Scottish Housing Associations (GOSHA)

Who’s it for and what’s it about?

This qualification is open to all Committee/Board members but it is recommended that candidates have served on their Committee/Board for at least one year. The qualification helps to develop skills, essential knowledge and understanding required to be an effective Committee/Board member. It also shows continued learning for Committee/Board in line with the Scottish Housing Regulator’s recommendations. The GOSHA award was designed in partnership with Committee/Board members for Committee/Board members. This session is an induction and delegates will work through the qualification gaining evidence from their role. There will be an opportunity to come together to share experiences and network.

21.06.2019

Understand, communicate and resolve conflict

Who’s it for and what’s it about?

Conflict is sometimes inevitable and many of us may try to avoid it or ignore it when it happens. However being able to communicate effectively is essential to building positive relationships so it’s important that we understand how to stop avoiding conflict that can have a negative impact on relationships.

This session is for any member of staff who deals with difficult situations either in the workplace or in the community. The course will get behind the terminology of conflict and focus on practical skills and techniques to help participants be more confident in dealing with difficult situations.

25.06.2019

Managing your information – managing your organisation

Who’s it for and what’s it about?

Housing associations and co-operatives deal with huge amounts of information on a daily basis. GDPR has daunted many of us and compliance weighs heavily on our minds. This course is designed for those individuals who are responsible for information management and data control within an organisation. It aims to take a holistic look at how your organisation works with information; and what senior managers should be doing to make the best use of the information the organisation has to maximise service delivery. The outcome being that if information is properly managed to meet the organisation’s needs, data protection, environmental information and other information compliance demands should not be as daunting as many first thought.

This course will look at information at a strategic level – looking at what our aims and outcomes should be for a successful information management policy – and then also at a practical level with sessions aimed at making delegates think about the practices they undertake and how these can be made more efficient.

26.06.2019

Gas safety awareness

Who’s it for and what’s it about?

This is a general course on gas safety awareness and is suitable for maintenance and administration staff with little or no gas related knowledge and no formal gas qualifications. The course will cover the legislation; qualifications; required paperwork; appliances and what to do in unsafe and emergency situations.

By the end of the session, delegates will be able to understand the landlord certificate and be aware of the landlord responsibilities as they apply to gas safety.

26.06.2019

Chairing your conference/event

Who’s it for and what’s it about?

Chairing a conference involves more than reading out speakers’ biographies or keeping speakers to time. We’ve all been to conferences or seminars where the Chair forgets or gets the speaker’s name wrong; or where they don’t notice some of the audience who want to ask questions or those chairs that let silences drag on and on.

This session, aimed at Chairs, other office bearers and those Committee/Board members who may have to chair an event, a seminar, a tenants conference or the AGM. It will look at what you need to do to prepare for a conference, what you need to do during the conference and how you can avoid some of the possible pitfalls – ensuring you are an effective conference chair.

27.06.2019

Delivering facilities management services in the workplace (ilm level 3 module)

Who’s it for and what’s it about?

This course is for those who work within a technical role either as in estate/asset or facilities function who wish to develop their knowledge and understanding of delivering service in the workplace.

Throughout the course you will develop skills required to deliver a facilities management service in your workplace, how to plan an effective delivery as well as identifying resource requirements. You will also investigate how to monitor service delivery to ensure continuous improvement as well as investigate methods of evaluation for improvement in your service delivery.

28.06.2019

Innovation in arrears management

Who’s it for and what’s it about?

Innovation in arrears management begins with a deeper understanding of what you’re already doing and asking questions like – What works well that we should continue? What should we stop doing? What needs to change? What new practices should we adopt to make those changes work? Then the housing practitioner can explore the different practices in the sector that others have found to be effective and which might be useful, bearing in mind that what works in one situation may not be transferable to another – context being all important!

This half-day course for housing staff aims to stimulate conversations about how you can take what you’ve got and make it work better for you and your organisation.

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