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Spring 2020

The Mental Health Complaints Commissioner (MHCC) is an independent, specialist body established under the Mental Health Act 2014 (Vic) to safeguard rights, resolve complaints about Victorian public mental health services and recommend improvements. Because of the coronavirus (COVID-19), MHCC staff are now working remotely. Please leave a message with your contact details on our telephone (1800 246 054) or email and we will respond to you as soon as we can. 
Our new Commissioner: Treasure Jennings

On 1 July 2020 Treasure Jennings was appointed as Victoria’s new Mental Health Complaints Commissioner (succeeding Dr Lynne Coulson Barr OAM) as well as Disability Services Commissioner, for a five-year term...

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Public mental health services: would you like to help us create a self-assessment tool?

Please email us at if you would like to help develop a self-assessment tool to support public mental health services to review and improve their approach to complaints. We are keen to learn from services what is working well and share this information...

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Driven by lived experience framework and strategy
In Mental Health Week in October 2020, the Mental Health Complaints Commissioner launched the MHCC’s new Driven by lived experience framework and strategy, our strong commitment to being driven by lived experience in everything we do...

Mental health supports

Just a reminder of some of the many mental health helplines available to support and refer you during COVID-19 times and beyond...

Complaints and COVID-19

 In 2019–20 more people contacted the MHCC to raise concerns or queries about their experiences with public mental health services than ever before, including about the impact of Covid-19...

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Example complaint: Sam & COVID-19

Sam called us after being admitted to an inpatient unit during the early stages of the COVID-19 pandemic...

The MHCC and the Royal Commission

The MHCC has actively contributed to the Royal Commission into Victoria’s Mental Health System since its inception in 2018...
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