CLASS and Data News

 Published Wednesday 05 October 2022

CLASS compliance with the data standards manual

We are aware that there are some fields with values that don't fully comply with the latest published version of the National Legal Assistance Data Standards Manual. In the next few months, we'll be bringing all fields and their values in line with the latest published Data Standards Manual (July 2021). We'll let you know in advance of any changes to specific fields that may impact you. 

CLASS data quality profile: 'main language spoken at home'

This month, we're excited to showcase an example from our national data quality improvement project. The chart below shows the ‘Main Language Spoken at Home’ by clients of centres that use CLASS for reporting. This is one of the fields we use to work out how many of the sector's clients come from Culturally and Linguistically Diverse (CALD) backgrounds. 

2016 Census data (column 1 below), shows that 21 percent of people living in Australia spoke a language other than English at home. By comparison, between 2019 and 2021, about 14 percent (on average) of community legal centre clients spoke a language other than English at home. Our data shows a slight downward trend in the numbers of our clients who speak a language other than English at home during this period (columns two to four below). Otherwise, the average has remained relatively constant.

However, the chart also shows that each year, roughly 16 percent of the data on clients' main language spoken at home is missing in CLASS (represented by the 'blank value' segment in columns two to four). This means there's a risk our data under-represents the number of people we support who speak a language other than English at home.

Reducing the blank values and improving data quality is critical if we want to accurately reflect the services we provide to people from CALD communities. As part of a future project to improve the quality of our national dataset, CLCA will remove the 'blank value' option in CLASS. ‘Unknown’ will remain a valid option to be used only when data entry personnel truly do not know the main language a person speaks at home.

Improving the accuracy and quality of our data on clients from CALD communities will help the sector ensure client services and funding are tailored to meet the needs of this important demographic. 

If you have any feedback or data insights on CALD fields that, you would like to share with us please contact: Upama Shrestha or join the Data Peer forum (link below).

Spotlight on DIY reports

Conflict Check Picture

Troubleshooting DIY reports

A guide to common issues or questions from centres regarding CLASS DIY Reports.
Click here for more details.

Excel-ence spreadsheet training

Detailed DIY problem types report

How to break down the PT01 report (the top 20 problem type standard report) using DIY reports.
Click here for more details.

CLASS training in October

This month, we've scheduled three training sessions for CLASS administrators. You can check out the topics and register via the updated CLASS training schedule page.

Remember, you can also catch up on all our past training sessions via the training video library.

We'd also like to know if you'd prefer us to run the reporting season training sessions in  November and December, or January and February. Please let us know at

Tip of the month

Too many tabs open in CLASS? Check out this month's tip!

Got a great tip you want to share? Ask to join our CLASS Admin Peer Support Group.

CLASS Data Peer Form

CLCs Australia's invitation to Join our Data Peer Forum is still open! 

Please join our forum to be part of open discussions about data trends and issues and help us build a strong data community. Email the helpdesk if you need help to fill the form.

Need help?
User manual Helpdesk Portal Training schedule
Emergence webinars Data Consistency Guide Reporting, accountability


Community Legal Centres Australia acknowledges the traditional owners of the lands across Australia and particularly the Gadigal people of the Eora Nation, traditional owners of the land on which
our office is situated. We pay deep respect to Elders past, present and emerging. 

Copyright © 2022 Community Legal Centres Australia, all rights reserved.

Want to change how you receive these emails?
You can update your preferences or unsubscribe from this list.

Our mailing address is:
Community Legal Centres Australia
PO Box A2245
Sydney NSW 1235

This email was sent to <<Email Address>>
why did I get this?    unsubscribe from this list    update subscription preferences
Community Legal Centres Australia · Manchester Unity Building, Se 3 · L 10 307 Pitt St · SYDNEY, NSW 2000 · Australia