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We're still here!

This has been an incredibly difficult time for many members of the community, and our thoughts are with you all. Your experiences matter, so please be assured that we are continuing to operate and to deal with all enquiries and complaints about people’s experiences in Victorian public mental health services.

Because of the coronavirus (COVID-19), MHCC staff are now working remotely. This means that we are still available to talk to you, we just need to stop face to face meetings to reduce risk of spreading the virus. Please leave a message with your contact details on our telephone (1800 246 054) or email and we will respond to you as soon as we can. We are also increasing options to connect with us through various technological platforms.

Please accept our apologies if there are some delays while we all adapt to new ways of work. You can find out more about us and be in touch by following us on social media or subscribing to this e-bulletin via our website
The Mental Health Complaints Commissioner (MHCC) is an independent, specialist body established under the Mental Health Act 2014 (Vic) to safeguard rights, resolve complaints about Victorian public mental health services and recommend improvements.
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